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Gautam Vangala
Southlake, Texas
4531
Fantastic stay!
5.0 of 5 bubblesReviewed Aug 11, 2018via mobile
I thoroughly enjoyed my eight night stay at this Marriott property in Bangalore. The hotel rooms were of exceptional quality and the breadth of international cuisine options was most desirable. The location cannot be beat right next to a busy mall and across the street from a large green space. Most of all, I commend them on an exceptionally high level of service by their staff in all departments. My elderly mother was very well taken care of by the staff. Special mention to Argha in the executive lounge, Pooja at the front desk, pritpal singh and chef Anirudh at The restaurant. They went out of their way to make our stay delightful. I highly recommend this hotel.
Date of stay: July 2018
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Reviews (4,678)
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2,931 - 2,936 of 4,678 reviews
Reviewed August 11, 2018 via mobile

A very comfortable experience in the centre of Bengaluru. Excellent food (the hotel also brews its own beer), spacious rooms (the ones with a view to the park are the best), a shallow swimming pool with plenty of room to relax. The staff was always very helpful. When the lock to our bathroom broke down, they sent some one to repair very quickly. The friendly receptionist helped me put on my saree for a party. Overall it was a very nice stay although pricey of course.

Date of stay: August 2018
Trip type: Traveled with family
1  Thank Pascale C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ReubenKa, General Manager at JW Marriott Hotel Bengaluru, responded to this reviewResponded August 13, 2018

Dear Guest,

Greetings from JW Marriott Bengaluru!

Thank you for choosing to stay with us and leaving us your valuable feedback.

Your kind words towards our location, rooms and service delight us, and encourage us to ensure that we always live up to your expectations.

We are honoured that you believe us to be worthy of your endorsement and hope to do all that we can to find our place in your heart as your favourite travel company.

We look forward to hosting you again, and hope to see you soon.

Warm Regards,
Reuben Kataria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2018 via mobile

Recently attended a program at the hotel. The hotel is quite nice and situated right in the heart of Bengaluru next to UB City. Has access to most places - next door!
The banquet facilities are good. Food and short eats were decent - could have been better. On the whole a good property in a great location.

Date of stay: August 2018
Trip type: Traveled on business
1  Thank MayDog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ReubenKa, General Manager at JW Marriott Hotel Bengaluru, responded to this reviewResponded August 13, 2018

Dear Guest,

Greetings from JW Marriott Bengaluru!

Thank you for choosing to stay with us and leaving us your valuable feedback.

Your kind words towards our location and service delight us, and encourage us to ensure that we always live up to your expectations.

We are honoured that you believe us to be worthy of your endorsement and hope to do all that we can to find our place in your heart as your favourite travel company.

We look forward to hosting you again, and hope to see you soon.

Warm Regards,
Reuben Kataria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018 via mobile

Completely shocked by the behaviour of J W Marriot, Bangalore banquet staff, while conducting activity they made us shift the venue twice and also faced harassment by banquet staff, I doubt they come under 5 star category, the rude shouting of Sidesh cannot be termed as 5 star staff, #jwmarriotbangaloresucks,

Date of stay: August 2018
Trip type: Traveled on business
1  Thank mcaali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikil Karunakaran , Marketing at JW Marriott Hotel Bengaluru, responded to this reviewResponded December 7, 2020

Dear Guest,

Greetings from JW Marriott Bengaluru!

Thank you for choosing to hist your event with us and for leaving us your valuable feedback.

We are extremely disheartened to learn about your experience during your stay with us. We have taken a note of your feedback and strive to ensure that we are able to learn from our shortcomings and serve you better next time.

We hope to be given the opportunity to host you again, and hope to see you at our hotel soon.

Warm Regards,
JW Marriott Hotel, Bangalore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018 via mobile

Cant say enough about this property.

The hotel is 5 stars and Puja provided fantastic service as always.

I always stay here when I am in the city. The breakfast is a must have and pack your fitness clothing, amazing gym and pool.

Date of stay: August 2018
Trip type: Traveled on business
1  Thank Brian M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ReubenKa, General Manager at JW Marriott Hotel Bengaluru, responded to this reviewResponded August 9, 2018

Dear Brian,

Greetings from JW Marriott Bengaluru!

Thank you for choosing to stay with us and leaving us your valuable feedback.

Your kind words towards our breakfast buffet spread, gym and pool delight us, and encourage us to ensure that we always live up to your expectations of us.

We are glad to place your appreciation of our associate Pooja on record, and will be sure to communicate your feedback to her.

We hope you found your experience at our hotel memorable, and grow to consider us your favourite travel company.

We look forward to hosting you at our hotel again, and hope to see you soon.

Warm Regards,
Reuben Kataria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2018 via mobile

i would love to thank pooja for her excellent service recovery that she offered after arriving from a long night of duty,they offered me a smoking wing wich i noted that i wasnt a smoker nor would like to stay in a smoking wing,she quickly searched for a non smoking vacant room and offered me on spot. she re assured if i was comfortable the throughout the day, she kept her positive and warm genuine smile and apologised as much as she could for what happend,she informed me to notify her anytime during the day if i needed anything that wil make my day great, went for gym and spa when i got back to the room , a note and snack was provided as a complimentary from her. thank you very much pooja and keep up the marvelous work.
it is great to know the hotel has some employees who know how to give a great customer service.
well done pooja jain

warm regards

A.Fattah ali

Date of stay: August 2018
Trip type: Traveled on business
Thank Aboudsky A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ReubenKa, General Manager at JW Marriott Hotel Bengaluru, responded to this reviewResponded August 9, 2018

Dear Guest,

Greetings from JW Marriott Bengaluru!

Thank you for choosing to stay with us and leaving us your valuable feedback.

Your acknowledgement of our associate Pooja delights us, and encourages us to ensure that you always have as memorable an experience at our hotel.

We shall be sure to communicate your appreciation to her, and look forward to hosting you to yet another memorable experience at our hotel.

Warm Regards,
Reuben Kataria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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