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Reviewed 5 March 2021 via mobile

Well It was a great stay at Grand Bharat Gurugram
Amazing Ambiance
Helpful and friendly Staff
Specially Thanks to Mani ji(FOM) and Jaskaran Ji At reception (10/10) For staff and taste and services

Regards

Bhavik jain
Gurugram

Date of stay: March 2021
Trip type: Traveled as a couple
Thank bhavik_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager ITC Grand Bharat, General Manager at ITC Grand Bharat A Luxury Collection Retreat, Gurugram, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from ITC Grand Bharat, Gurugram - A Luxury Collection Retreat.

We are pleased to read that you enjoyed your anniversary celebration experience and that the team was able to look after you well. Please be assured that we have shared your positive feedback with the entire team and needless to say, they are overjoyed by your kind words of encouragement.

We are grateful for your support and look forward to welcoming you back soon.

Warm Regards,
Rajat Sethi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 March 2021

It was an awesome experience at ITC Grand Bharat. Above all the staff made it more comfortable with beautiful smiles & heart warming hospitality. Be it food, hospitality or pampering.
Specially "Mandakini Shah ji" she made it a point to spoil us with extended support with a smile. She was the only lady with whom we were in regular touch for anything during our stay. From checking in to our check out she was always there. I must say you should appoint her for training all the staff. I guarantee you no one will leave the property unsatisfied.

Keep it up Mandakini ji & whole ITC Grand Bharat team ❤️

Date of stay: March 2021
Trip type: Traveled with family
Thank MoujiSingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager ITC Grand Bharat, General Manager at ITC Grand Bharat A Luxury Collection Retreat, Gurugram, responded to this reviewResponded 4 March 2021

Dear Guest,

Greetings from ITC Grand Bharat, Gurugram - A Luxury Collection Retreat!

On behalf of the entire team, I take this opportunity to thank you for choosing to stay with us at the Retreat during these times of the 'new normal'. We are pleased to read that we were able to curate a memorable experience for you, especially Mandakini. It is kind words such as yours that encourage the team to achieve higher standards of service excellence.

We are grateful for your support and look forward to welcoming you back soon.

Warm regards
Rajat Sethi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 March 2021

We stayed at ITC Grand Bharat for a night in February 2021. Starting from our luxury suit to overall services, food everything was simply perfect and well in place.

The kind of experience you need to make most out of your 24 hours, specially when you are on all inclusive deal

Couldn’t plan any better to celebrate my wedding anniversary.
Our Check In got delayed a bit but we still manage to explored a lot.

Thanks to Khusboo for all needed support from front desk!

Love to visit again!!

Vidhan

Date of stay: February 2021
Trip type: Traveled as a couple
Thank sharmavijen84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager ITC Grand Bharat, General Manager at ITC Grand Bharat A Luxury Collection Retreat, Gurugram, responded to this reviewResponded 3 March 2021

Dear Guest,

Greetings from ITC Grand Bharat, Gurugram - A Luxury Collection Retreat!

On behalf of the entire team, I take this opportunity to thank you for choosing to stay with us at the Retreat during these times of the 'new normal'. We are pleased to read that we were able to curate a memorable experience for you.

We are grateful for your support and look forward to welcoming you back soon.

Warm regards
Rajat Sethi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2021 via mobile

I would like to thank the hotel staff for such warm courtesy. It was a fantastic stay, amazing property. Felt really good to be treated so nicely by the entire staff.

Special thanks to the lady in the saree and I am not talking about Mandakini but the one who took our cards as ID proof, she was so courteous, always when she , she asked of we were fine. Now this is something amazing.

Well done people, well done!!

Regards
Sid

Date of stay: February 2021
Trip type: Traveled as a couple
Thank Siddharth130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager ITC Grand Bharat, General Manager at ITC Grand Bharat A Luxury Collection Retreat, Gurugram, responded to this reviewResponded 3 March 2021

Dear Guest,

Greetings from ITC Grand Bharat, Gurugram - A Luxury Collection Retreat!

On behalf of the entire team, I take this opportunity to thank you for choosing to stay with us at the Retreat during these times of the 'new normal'. We are pleased to read that we were able to curate a memorable experience for you.

We are grateful for your support and look forward to welcoming you back soon.

Warm regards
Rajat Sethi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2021 via mobile

Firstly i apologise for posting this soo late, i was soo relaxed after my stay that it totally skipped my mind. Well, to start with, it was our anniversary and we chose itc grand bharat for our stay. We got a warm welcome, the staff was very efficient in assisting us. Due to pandemic we were little apprehensive how would the sanitisation standards be , if its safe or not, but we were really impressed the way the hotel was taking care. The buffet was laid soo well, with all the precautions, the cutlery was nicely packed, there were glass walls in front of the food dishes. Our room had a royal feel. Miss malaika was there who gave us a tour of the property and made sure we are well versed with the surroundings and did small decorations at the terrace for us being our anniversary, we really felt soo special. Each and every staff was soo welcoming and always there to help you, the manager miss manadakini, made sure we were at ease at all times , we had an infant with us and she always kept a check on us if we are comfortable. She was always there to assist. I wanted to name few more but my bad, i forgot the names of those really great people who made our stay stupendous. I would say if you are looking for a complete package for rejuvenation then this is the place. Thanks once again ITC GRAND BHARAT.

Date of stay: October 2020
Trip type: Traveled with family
Thank vibhutiarora11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager ITC Grand Bharat, General Manager at ITC Grand Bharat A Luxury Collection Retreat, Gurugram, responded to this reviewResponded 3 March 2021

Dear Guest,

Thank you for choosing to stay at ITC Grand Bharat, Gurugram and for sharing the experience of your stay with us on TripAdvisor.

We are very happy to read that your staycation at the Retreat were memorable and that the team looked after you well. We have shared your kind words of appreciation with the team. It is positive feedback such as yours that motivates all of us to achieve higher standards of service excellence.

We are grateful for your support and look forward to welcoming you back soon!

Warm regards,
Rajat Sethi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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