Stay atRoyal is always a rememberable stay !!All the staff members of Royal Residence gurgaon are very helpful and make sure that the stay is comfortable. Buffet Breafast was the mouth watering and take as much you can. best Part of this hotel is surrounded by the malls at Mg Road.
I spent 3 weeks here in September 2017. The hotel is located in a quiet corner of Gurugram. Connectivity is not a problem as you can hail an auto to HUDA City Centre Metro and also Ola and Uber are readily available. The best thing about the property is its friendly and diligent staff. The people manning the front desk are very friendly and helpful.
The size of the rooms varies from one to another. You dont get HD channels in the TV. The rooms are clean and warn. The bathroom is also very neat, tidy and clean.
The real star of the stay has to be the staff who look after the kitchen, dining area and room service. Special mention to Dheeraj.
Things that can be improved:-
1. The shower fittings are creaky.
2. I did not get warm water in the bathroom for a few days.
3. Do not give RO water to the customers in used Kinley bottles. Their is a reason they are to be crushed after use and recycled.
4. Get some HD channels
5. The cupboards had a horrible smell
6. My trousers were damaged by the laundryman. Either fire him or improve the service.
There are two hotels(what I know until now, there could be many more) with the same chain. One is near Sikandarpur Metro Station and another in Sector 43. I stayed in the former one earlier and it was an OK experience but in the second trip, I happened to stay in the later one. What a horrible experience it was. Rooms are dirty, the cupboard smells like hell. One can not dare to open it twice. Mosquitos in the room. I had to sleep with Allout on throughout the night. The food is bad.
If you are planning to stay is this hotel, please make sure you are double checking which hotel are they going to provide you. They do change the plan at run time also. PLUS if you are checking in in night,you will end up hunting for the address to locate the hotel as there are NO SIGNBORADS,NO NAME PLATE and NO HORDING out side the hotel. It simply look like a house from outside. I would not recommend anyone taking this hotel.
I had been in this property mutiple times.manoj the front desk executive is very smart and always keen to help. Rooms services always get on time with any orders.foods are very tasty and homely types. Breakfast having many options. Rooms are spacious and very cleans. Thanks to all hotel staffs to make my stay home away home.
Great Hospitality with clean rooms, good time management of services and overall best atmosphere to stay. Good arrangement of pick up and Airport drop.Friendly approach of front desk offers best serviced.
I'm a regular visitor at Gurgaon and this time choosed hotel royal residence and totally satisfied with my decision.rooms are very nicely decorated with clean bathroom.staffs are very courteous and prompt in services.breakfast having many options with buffet style. Foods are very tasty and would like to stay in this hotel next time.
