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Reviews (650)
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All reviewsburger king across the streetnice size poolwaffle makerupgraded roomsjean carlosihg grouptourist districtold citybusiness travelertop floormassage servicebreakfast includedbreakfast staffwalled cityclean roomsrestaurants and barsrecommend this hotel
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Reviewed 19 January 2017

First and foremost, the staff and management are very service oriented and incredibly pleasant in their manners.. smiles and professionalism are what define them. The hotel is conveniently located for access to the beach and for walking to the old city if you feel like skipping the taxi. The rooms are quite spacious and comfortable. The breakfast offers a huge variety of food and drink buffet style. There is a travel agent in the lobby to help you organize your ventures out. They have wifi access and computers/printers set up for their visitors use. I cant think of a single complaint. This is a hotel run by a top notch manager who is truly a good hearted human being with real concern for and attention to his patrons and his entire business operation. Highly recommended!

  • Stayed: January 2017, traveled with family
    • Value
    • Rooms
    • Service
Thank forestfungus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXcartagena, Front Office Manager at Holiday Inn Express Cartagena Bocagrande, responded to this reviewResponded 26 January 2017

Dear forestfungus,

It is a pleasure to read your kind review about us. Thank you so much forit. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Omar Cardona, FOM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 January 2017

Although it's a limited service hotel, breakfast was included and quite good. The rooms in this hotel are very spacious and nicely decorated, beds comfortable and since it is quite new, everything is good shape. The hotels location is very convenient with multiple restaurants nearby, supermarkets and a shopping mall. Only 5-10 minutes away by taxi to the old town. The pool was also nice, internet good and in general I would recommend the hotel. One thing that stands out is the service, ALL the hotel's staff was very nice, kind and always ready to help the guests with their needs. They make the difference and make you feel very welcome!

  • Stayed: December 2016, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Roberto N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXcartagena, Front Office Manager at Holiday Inn Express Cartagena Bocagrande, responded to this reviewResponded 26 January 2017

Dear Roberto,

Thank you very much for each word, each comment you have written about yuor recent experience you had with us. We appreciate your feedback and we will share it with all the employess in our hotel in order they feel proud about themselves and the way the work. We hope you will be back soon.

Omar Cardona, FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 January 2017 via mobile

I just wanted to thank the designers and the actual builders of this hotel.
Just sitting in the lobby you can just see the care and attention to the beauty & comfort of the hotel.
Very nice touch on the sliding privacy doors by the rooms.

Stayed: January 2017, traveled as a couple
1  Thank spachick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXcartagena, Front Office Manager at Holiday Inn Express Cartagena Bocagrande, responded to this reviewResponded 18 January 2017

Dear Spachick,

It is a pleasure to hear your kind review about our hotel we tried every day to make it simple and smart for you. We are going to share all your words with all our employees.

We hope you be back soon.

Omar Cardona, FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 January 2017

This holiday inn was very nice, clean and modern. The staff was very helpful and friendly and most spoke really good english. It is conveniently located in Bocagrande near lots of restaurants and shops. It is also an easy cab ride to get into the old city. The breakfast had a large selection.

  • Stayed: December 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXcartagena, Front Office Manager at Holiday Inn Express Cartagena Bocagrande, responded to this reviewResponded 19 January 2017

Dear Sharon F,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Omar Cardona, FOM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 December 2016

Excellent staff. They were very helpful and friendly. Assisted me in calling the airline to retrieve my missing backpack. Buffet breakfast was good. Room was comfortable. Not noisy at all. My stay was enjoyable. Would stay there again.

Stayed: November 2016, traveled solo
Review collected in partnership with this hotel
2  Thank mutt2812016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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