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Reviewed 9 July 2018 via mobile

Staff was very helpful and were fluent in English. Cleanliness and room service is great. And best part was Concierge service who catered to every need. Kudos to Tyler and Jerry.. Hotel is perfectly located with great paths to park.

Stayed: July 2018, traveled on business
1  Thank Varun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 10 July 2018

DearVarun S, thanks for your sharing and give the full score. We are delighted that you enjoyed our Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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Reviewed 3 July 2018

Probably one of the best hotels you can find in Chengdu. Although it cannot compare to top-class hotels around the world, Shangri-La does not disappoint with its Chengdu iteration. Despite some hitches here and there - service is not entirely smooth - the staff really do try their best to deliver premium service. One good point is that some of them speak English, something which cannot be taken for granted when it comes to hotels in China.

Breakfast is sumptuous, and the local dishes such as dan dan mian are prepared well. The gym is also spacious and well furnished. One slightly disappointing thing is that there are no areas to do some shopping around the hotel, with the nearest being at least 10 to 15 minutes walk away.

  • Stayed: June 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank colourofthewind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 4 July 2018

Dear colourofthewind, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed our Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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Reviewed 28 June 2018 via mobile

I recently stayed at the Shangri-La. During my stay I had brought my mother with me to show her around. Tyler at the concierge desk was the biggest help. During our few days stay here, he arranged tours for us. Got us tickets to the Chinese opera the afternoon of the performance. Even sending somebody out to go get them at the theater for us. If you stay here and ever need anything make sure you ask for Tyler at the concierge desk, he makes the visit easy and enjoyable. This hotel and staff are 5 star in my opinion.

Stayed: June 2018, traveled on business
Thank davidgallasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 29 June 2018

Dear davidgallasso, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed our facilities with Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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Reviewed 23 June 2018

Mr.Fu and Mr. Wang Lei from concierge desk has asked me to write a comment about my experience with them. Both Mr. Wang and Mr. Fu has been very willing to assist, and quite helpful. They are great assets for the hotel and customers, hotel should be proud to have them as part of your hotel. Your customer Momo W.

Stayed: June 2018, traveled on business
Thank wangmo89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 25 June 2018

Dear wangmo89, thanks for your sharing and give the full score. We are delighted that you enjoyed our Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

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Reviewed 17 June 2018 via mobile

Ideal location near river. Staff were attentive and helpful. We booked Deluxe River View Room which had a great view of the Anshun bridge and was spacious with usual high standards of Shangrila . Some lively bars in nearby streets across the river.

Highlight for us was the exceptional restaurant we came across on the Anshun Bridge itself which is just opposite the hotel. The prior restaurant was renovated to a more contemporary place recently opened with Chinese/ Japanese fusion menu. It has a wonderful bar overlooking the river for cocktails before dinner.

Stayed: May 2018, traveled as a couple
2  Thank Kirsti26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Shangri-La Hotel Chengdu, responded to this reviewResponded 19 June 2018

Dear Kirsti26, thanks for your sharing and give the full score. We are delighted that you enjoyed our Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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