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InterContinental Chengdu Global Center
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Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (596)
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7 - 12 of 596 reviews
Reviewed 5 weeks ago

I came to China and Chengdu this week for the first time and did not know what to expect of its people, its city and or its hotel/amenities other than what you hear from the news cycle and friends. Well let me tell you how surprise I was and how unforgettable my experience has been…
• First the entrance of the “InterContinental Chengdu Global Center” hotel. The hall way is gigantic and so impressive beyond belief. Their chandeliers are incredibly large & brilliantly illuminated. I have never seen anything like it.
• Second, the reception. You feel the warmth of the staff welcoming you like it is their own house.
• Third, the room. It is not a room, it is a luxurious studio with all the amenities you can possibly imagine. The detail of the moldings, the layout of the room, the spectacular view from the balcony will make your stay extremely comfortable and will make you forget you are in a hotel.
• Fourth, the food: their breakfast as well as dinner, buffet style provides you with a rich variety of food beyond comparison. Once again I was blown away by the healthy choice each buffet islands had to offer. I was having the culinary adventure of my life!
• Last but not least, the staff and its executive management (Mr Roy Tan) are professional, committed to make your stay unforgettable and have gone well far beyond their normal duties by throwing me a surprise birthday party! (picture attached) and offered my two(2) sons Panda bears because he knew how fond of them they were.

I am so thankful for his hospitality and for accommodating my colleagues and I during our business visit to Chengdu. I had a divine culinary adventure and a lifetime experience that I will remember and cherish for a very very long time.

Intercontinental has raised the bar of “excellence as a service” really really high.

Xie Xie, Merci, Thank you

Room Tip: Building E has mostly the high rise rooms. Building C is closed to restaurant
  • Stayed: March 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank glaceem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded 4 weeks ago

"Dear valued guest,

Thank you for taking the time to comment on your recent stay at InterContinental Chengdu Global Center.
We are very happy to know that you enjoyed our peronal service, hope you had a lovely stay with us.
Looking after our guests, and exceeding their expectations, is at the very heart of what we do.
We are looking forward to welcoming you back soon.

John Lim
General Manager"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2018

Many sincere thanks to Mr. Roy Tan of the InterContinental for his personal attention to details and consistent, honestly warm welcome and kindness he shares with all his guests, especially those of us returning on scheduled work assignments.
As an airline employee who has spent most of his life in hotels, this particular establishment really stands out. Beyond the lavish accommodations, it's really the simple honest warm reception we receive here by our host Roy Tan.
It's always a home away from home that we look forward to returning to, again and again, thanks to our welcome here. Good luck Roy, keep up the hospitality, looking forward to our next visit! Everyone LOVED the passion fruit!!

  • Stayed: March 2018, traveled on business
    • Value
    • Location
    • Service
Thank Amrakx M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded March 7, 2018

Dear Amrakx,

Thanks for staying with us at InterContinental Chengdu Global Center and sharing your valuable comment.Also thanks for your compliments and recommends for our hotel, You are always welcomed to stay with us and try our best to provide comfortable environment.
Thank you once again and look forward to welcoming you in the near future..

John Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2018

Staff is very friendly and the breakfast is fantastic. Also the dinner buffet for 300rmb per person is excellent and worth its money. Hotel pool is also great. Only the big waterpark (paradise island) is not fully opened in winter. For the full experience make sure you come during the warm month.

  • Stayed: February 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Basti R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded February 22, 2018

Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Chengdu Global Center.We are very glad to know that you have a wonderful experience.Thank you again for your feedback and support and we look forward to welcoming you back in the near future.
Thank you!
John Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2018 via mobile

WOW was all i could say when i first reached the hotel. It is huge and spacious. As a first timer at hotel, the front desk lady was very nice to give me an upgrade of room. Room was beautifully decorated. Breakfast buffet had nice spread but i am a picky eater, ate only a few items. Hotel is connected to a very big mall that have almost everything. Had an incident at hotel on 2nd day of visit. Hotel service recovery was fast and good. Had another upgrade on my return visit 2 days later. Also for business travellers this i feel quite close to airport. Recommend to stay here because its comfortable.

Stayed: January 2018, traveled solo
Thank audreyngsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded February 18, 2018

Dear guest,
Thanks for staying with us at InterContinental Chengdu Global Center and sharing your valuable comment.Also thanks for your compliments and recommends for our hotel, You are always welcomed to stay with us and try our best to provide comfortable environment.
Thank you once again and look forward to welcoming you in the near future..
John Lim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2018

The InterContinental Chengdu Global Center possesses a magical essence that captures you before you enter into its beautiful kingdom. The lobby surpasses anything I've ever seen from the majestic chandeliers to the Hollywood style lobby. The bedroom has the charm of a Bed and Breakfast and the elegance and sophistication of a 7 star hotel.

The staff greets you as if they already know you and the professionalism and courtesy exceeds all expectations in addition to the special attention that is given to each patron,

The bedrooms are beautiful and creates an atmosphere of comfort and relaxation from the beds that allow a peaceful slumber to the necessities needed for conducting business.

There are numerous options one can indulge in from the hot spas to relax in with the beautiful sounds of the exotic bids musically assisting in the soothing comfort or the sauna to release and ease the muscles from a day of sightseeing.

If a patron is looking for a little more excitement, the trolly can take you to the waterpark that has something for the entire family or take in that movie you been wanting to see.

The InterContinental food is amazing with many delicacies to satisfy the palate, or the hotel is appropriately distanced to a mall that you can walk to and have a wonderful meal or visit the various shops .

The wonderful thing about the InterContinental Chengdu Global Center is that it provides something for the entire family all without having to leave the center. All of this and more without having to pay a Kings ransom. It is truly a wonder of the world.

Room Tip: If you want a quieter room ask to be on a certain side of the hotel.
  • Stayed: February 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank clnicholson69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded February 17, 2018

Dear valued guest,

Thank you for sharing your pleasant experience with us.
We are happy to know that you enjoyed our prime location and room facilities during your stay. We are also pleased that you liked our service. Thank you very much for your compliments. It is rewarding to receive such positive feedback which is much appreciated.
We hope you will return soon as we look forward to welcoming you back!

John Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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