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Reviewed 24 May 2018 via mobile

We hotel enjoyed staying at this hotel very much. Comfortable beds, friendly staff and the concierge were all very helpful, giving us confidence to use the local transport systems. Make sure you have a translator app and off line maps.

Stayed: May 2018, traveled as a couple
Thank Carolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 25 May 2018

Dear Carolyn G,
Thank you very much for choosing to stay at Crowne Plaza Chengdu Panda Garden and spend your precious time to share with us your experience! We're honored to hear you've enjoyed your time with us and we appreciate for your compliment on Comfortable beds and our friendly staff. We sincerely hope you would visit chengdu and choose to stay with us again in the near future. All the best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 May 2018

A trip to Chengdu would not be complete without a visit to the Panda Base. To catch some actions, one needs to get there early in the morning (by 8:30 am or so) when the animals are feeding. This hotel is closely located for that so one does not need to cross the city traffic during morning rush hour. The hotel is located inside a park outside of the city with nice and quiet surroundings. The rooms are spacious, luxury and stylish. There is a shuttle bus taking guest to the Panda Base. On the other hand, hotel staff can always call you a taxi. A few minutes of walking takes you out to the main street, where there are buses going into the city which can also connect you to the subway. The buses have TV monitors forecasting upcoming stops which made it much easier for tourists, even foreigners. The hotel staff were all very friendly and helpful. We hit a national holiday period and were having trouble getting train tickets. But Jeremy went out of his way, running around and exhausted his personal connections to find return bus tickets so we could visit some sites out of the city.

  • Stayed: April 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank Jay_Guo3053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 7 May 2018

Dear Guo3053,
thank you very much for choosing to stay at Crowne Plaza Chengdu Panda Garden, and share your nice feedback. We are glad you've enjoyed your stay and will always keep up the high standard of providing best service to our valuable guests and ensure their anticipation is fulfilled. We are looking forward welcoming you again in the near future. Thank you again and all the best!

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Reviewed 24 April 2018 via mobile

The main porpoise of coming to this city was to have an encounter with Baby and adults Panda Bears, so we stayed here with my family because was very closed and very neat hotel, food very nice swimming pool indoor and outdoor very nice, walking distance shopping and restaurants, 10 minutes away was the park to watched pandas, my kids loved it too much it was an amazing and unique experience to seat and touch a 2 year old panda.

Stayed: June 2017, traveled with family
Thank Viviana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 27 April 2018

Dear Viviana E,
Thank you very much for sharing your feedback with us about your recent stay at Crowne Plaza Chengdu Panda Garden! We are so pleased to hear you and your family enjoyed the trip with us and we appreciate for your compliment on Hotel facilities, our friendly staff. Once again, we truly thank you for giving us your feedback, and we are looking forward to welcoming you back again !

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Reviewed 9 April 2018

We booked a Deluxe room as the price difference was minimal compared with the lower tier rooms and it was definitely worth it. The rooms were immaculate, beautifully decorated and absolutely huge with an equally spacious bathroom.

Location was good in a way that it is close to the Panda Sanctuary. There's not much else around the area to do or eat but this was fine as we were only there for the Pandas.

The hotel's Chinese restaurant 'Canal Luna' was unexpectedly excellent. We did not expect much as it was empty on a Friday evening and only ate there as we were lazy to leave the hotel, but everything we ordered were delicious. The bill came to about 400rmb for two people which was very reasonable for a Hotel restaurant. Breakfast was also great with an excellent range of western and Chinese food.

Concierge was very helpful, especially with organising transportation.

One of the things that I thought could be improved were communication. Staff lack English skills as the front desk struggled to check us in and explain standard check-in information like the price, times/hours etc. At times, we felt that staff were a little curt with us but I think that was generally due to the language barrier as well. Housekeeping and pool staff speak close to no English.

Some other minor mishaps were - faint sewerage smell coming from the toilet area in the bathroom and Housekeeping ignored our request not to disturb and barged in during the day. The amenities, though extensive, smell terrible.

Overall it was a lovely stay and positives overwhelmingly outweighed negatives.

  • Stayed: March 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank typophilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 19 April 2018

Dear typophilia,
Thanks for choosing to stay at Crown Plaza Chengdu Panda Garden and leaving us your sincere feedback. We are so happy to hear that you had a good time in our hotel and we appreciate for your compliment on our immaculate room, Concierge service and the food.Your compliment inspires us to keep the high standard of providing best service to our valuable guests. About the communication skills of our staff. We have offered more language training courses to our staff in order to provide even better service to all our foreign guests. So we still sincerely and wholeheartedly to welcome you again.

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Reviewed 3 April 2018

A very luxurious hotel. Offers a complimentary breakfast that was delicious. Served foods from all over the world. Hotel offered a monetary exchange unit and English speaking staff. One complaint I would have with my stay is that there is way too much smoking going on. Everywhere you went it smelled like cigarette smoke, whether someone is smoking at that time or not. I personally walked into the elevator with three men lighting up with children in there with them. This part of my stay was frustrating but the rest of my stay was very nice. I would return.

Room Tip: Money exchange
  • Stayed: March 2018, traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank RJM0410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded 27 April 2018

Dear guest,
thank you very much for choosing to stay at Crowne Plaza Chengdu Panda Garden, and take your time to share with us your feedback. Your compliment on our hotel facilities and our friendly staff inspires us to keep the high standard of providing best service to our valuable guests. Once again, we are really grateful for your compliment, and so much looking forward to welcoming you back!

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