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All reviews arrived late in the evening zhongshan square convenience store perfect location breakfast buffet railway station beautiful city seafood walking distance english tian harbin mold toilet internet
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Reviewed 2 October 2018 via mobile

Arrived late in the evening. Upgraded to king room 1917. Really comfortable bed. Breakfast was delicious with lots of different choices. Great value. I will stay here next time for sure. The hotel is close to the metro station with lots of restaurants including delicious street food as well as 25 hour McDonald’s and Burger King if that’s the sort of thing you eat!

Date of stay: October 2018
Trip type: Traveled on business
Thank dallen100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
he l, 客户关系经理 at Holiday Inn Express City Centre Dalian, responded to this reviewResponded 2 October 2018

Dear guest,Thank you for taking the time to share your feedback and leave a review.Holiday Inn Express always located in the convenience place, as like near the bus station or near historical buildings in the city. We hope our customers can feel more relaxed no matter they are on work or in travel.
We look forward to your next trip!

Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 July 2018

We booked 2 rooms at this hotel through Holiday Inn's IHG app, and had two rather annoying problems:

1. The map on the app shows the wrong location, so we wandered the streets a few blocks from the hotel sweating with our luggage in tow. When we finally found the place (thanks Baidu maps!), the check-in people merely shrugged at this error. Whatever, we'd arrived.

2. Somehow our reservation had been changed to only one room. The previous day our app had shown us two rooms under our name, but now at check-in it showed only one. No problem--glitches happen, and luckily there were empty rooms. Again, the check-in people were very uninterested in the error. No apologies or promises to look into the issue--they just added a second room.

The hotel itself is fine. Location is good (if you can find it), not far from the Zhongshan Square subway stop. Walk 2 blocks from Zhongshan Square along Shanghai Road to find the hotel (not Qiyi Street like the IHG map says). Our bed was comfortable, the room was as expected, the breakfast buffet was a little better than average, and the staff were pretty typical for Chinese mid-range hotels (some English; occasionally glimpses of friendliness). The Japanese convenience store off the main lobby is a good source of snacks, as long as you don't try to go in when it's busy. Can be chaotic with the lack of queuing, narrow aisles and unmotivated staff.

One other annoyance: we wanted to do some laundry on the 2nd floor, but if you go after-hours (like 10pm) the elevator doors open to a wall of metal. You can't get out. They close off the 2nd floor to elevators for some reason, so you have to go to the 1st or 3rd floor and take the stairs. No notice (at least in English) that they do this, so the doors opening to metal shutters can be disconcerting. We almost gave up, assuming the laundry room was closed, but luckily we figured out the work-around via the stairs and got our clothes clean.

Seriously, everything we experienced at this hotel screamed "chabuduo," which approximately means "meh, close enough."

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank kazabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
he l, IHG Social Listening Team at Holiday Inn Express City Centre Dalian, responded to this reviewResponded 29 July 2018

Dear kazabu,

Thank you for taking your time to review our hotel. We are incredibly grateful to have your review shared with us.

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 July 2018

My longdistand relatives and I stayed at the hotel 4 nights in the middle of July, 2018. It took us less 10 minutes to walk from the south square of the Dalian Railway Station to reach the hotel.

It is convenient for us to find various restaurants, shops, book stores ,etc around.

However, when I tried to take a shower, the container of shampoo, and cleaning materials was empty. The next day,
the maid forgot to supply towels. Even after our calling the staff to bring the required articles, there was no response at all.

Lack of efficiency.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank CJ C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
he l, IHG Social Listening Team at Holiday Inn Express City Centre Dalian, responded to this reviewResponded 25 July 2018

Dear CJ C,

Thank you for taking the time to share your feedback and leave a review. Your feedback regarding staff service is important to us and has been shared with our management team.
We look forward to having you stay with us again soon.

Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 May 2018

With scores of mid-range hotel options near Zhongshan Square and Dalian Station, Holiday Inn Express was well worth the extra few dollars. Even though the English proficiency of the staff was far from proficient, it was still light years better than the typical Chinese hotel. The same went for the cleanliness, comfort, WiFi quality, free breakfast, and politeness of the staff (again, they weren’t that polite, but well above Chinese service standards). The location within a few minutes walk of Zhongshan Station was superb with great metro and bus connections to pretty much everywhere we needed to go. The Japanese convenience store Lawson adjacent to the lobby was also a huge convenience.

Date of stay: May 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank thelonious22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
he l, IHG Social Listening Team at Holiday Inn Express City Centre Dalian, responded to this reviewResponded 10 May 2018

Dear thelonious22,

Thanks for choosing to stay with us. We are delighted to know that you were satisfied with our hotel's cleanliness , WiFi quality and free breakfast etc. However, we are also quite sorry to know that our staff's lack of training in English and we will certainly strengthen this. Hope you can choose to stay with us again. We welcome your next arrival with us.

Sincerely,
IHG Social Listening Team

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Reviewed 25 March 2018 via mobile

Form Business Point of view good , the spot to be in regards to value for money.
Clean rooms , good room service, good breakfast, also European one.
For me Anvers good Hotel and I can only recommend to stay there.

Date of stay: May 2017
Trip type: Traveled on business
Thank thomasnV2101LR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
he l, Guest Relations Manager at Holiday Inn Express City Centre Dalian, responded to this reviewResponded 28 March 2018

Dear guest,
Thanks for sharing your valuable feedback with regards to our hotel. We bring a friendly, personal touch to every interaction, making guests feel reassured and ready. Because if something matters to our guests, it matters even more to us.Thank you again and we look forward to welcoming you. Have a nice day!

Warm regards,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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