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Reviewed 26 November 2017

clean and modern hotel in large Chinese city. Very nice room with modern furnishings, super modern electronic toilet with heated seat, self rising lid, warm water bidet type spray settings for front/back of your private spots, separate shower and tub. Delicious breakfast with large buffet of chinese delicacies, hand made dumplings, seafood treats, etc. I would definitely return.

Date of stay: September 2017
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank guest200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 30 September 2017

Furama needs customer service training! The procedure of check-in for the group needs to change. Attitude and miscommunication in this hotel show management ignorance that is just embarrassing. Must improve.

Date of stay: September 2017
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
Thank jkwok08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 September 2017

Furama needs customer service training!! Twenty of us organized our own tour of Northeast China and hired the same experienced native guide from our previous China trips. On 9/17/17, it was late evening when our bus approached Dalian. Our guide called Furama ahead about our arrival, offered our reservation information, and asked that our rooms be prepared with minimal delay. He was on that call for quite a while, verifying names, room specs, and so forth. Once there, the registration clerk did not even acknowledge our call ahead, and justified that even if we did call, their rule was to only start process when our bodies were actually there. Now twenty of us stood-by at the lobby waiting for the clerk to take down our reservation information again. The manager was summoned over, and he was even worse--stiff, defensive, unapologetic, and unfriendly. Our guide lost his cool and they had a shouting match. Finally the manager got the name of the person who took our guide's call and that was that.

We stayed at Furama for 3 nights. One fine morning, my friend needed to break a large bill to get smaller denominations for street shopping. We were just told a flat "no." Not good, Furama!! In conclusion, attitude and miscommunication in this hotel show management ignorance that is just embarrassing. Must improve.

Date of stay: September 2017
Trip type: Traveled with friends
Thank meeyulee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 August 2017

Stayed in late June 2017 for four nights for business. Lovely hotel - clean, welcoming staff in the business lounge, prompt laundry and pressing. Location made it easy to get around town both on foot and in taxis.

Date of stay: June 2017
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank LaughingDogMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 12 June 2017

Pretty good spacious rooms,nice bathrooms. Service at the lobby is good.
But the breakfast is a huge disappointment, not a good selection, food wise and the live station chefs are rude and unhelpful. There were stains in my drinking glasses.

Date of stay: June 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank AlanCGK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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