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1 - 6 of 1,533 reviews
Reviewed 12 August 2020

We had two one-night stays here in August, just one night apart, and loved both. As we'd expect from a Marriott property, the hotel was lovely, but the staff were exceptional. Everyone we interacted with was perfect. Unfortunately, I didn't get the names of everyone, but I do remember Scott, who was particularly attentive to us. His colleagues were also excellent --- I just didn't catch their names.

Due to Covid-19, the executive lounge was closed, but we had a very pleasant Happy Hour in the Lobby bar on both evenings. The buffet breakfast was delicious (and popular). The swimming pool was lovely. The room (we had the same one on both nights) was excellent, with a great view across Suzhou.

We'll be back! Strongly recommended!

Date of stay: August 2020
    • Location
    • Rooms
    • Service
3  Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzhou Marriott, Marketing at Suzhou Marriott Hotel, responded to this reviewResponded 28 October 2020

Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and our breakfast, service and facilities leave the good experiences for your this trip. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 January 2020

The location of the hotel is superb. Most tourist attractions are nearby. The service was superb. There are always someone at the door to welcome and greet you. The checkin and check out are fast. The luggage was taken to the room by the hotel staff.

The rooms are great. But if you have kids you should ask for the corner rooms. They have more space and have beautiful view of the city. I was on the 50th floor. In the breakfast, there were so many options. Lots of foods to choose from. Recommend anyone who visits Suzhou.

Room tip: If kids are with you then try to get corner room.
Date of stay: October 2019
    • Sleep Quality
    • Rooms
    • Service
Thank pratikindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzhou Marriott, Marketing at Suzhou Marriott Hotel, responded to this reviewResponded 28 October 2020

Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and our location, service and breakfast leave the good experiences for your this trip. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 December 2019

The hotel room is spacious and clean, very comfortable. The staff members were very friendly especially concierge Lorre, he was so helpful and thoughtful and made my stay very enjoyable. I’d like to stay again next time in Suzhou.

Date of stay: December 2019
Trip type: Traveled solo
Thank huiz901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 25 December 2019 via mobile

Had an awesome time at the hotel. The staff were friendly and helpful.
In particular, Elliot from the Concierge team, who assisted in the arrangement of transportation via email prior to the stay, (happened to be on duty during our arrival) welcomed us to the hotel, helped with recommendations and arrangement of transport for dinner, and even took time to send us off when we checked out. (Impressed that our luggage was in the vehicle even before the check out was done as Elliot spotted us at the lobby.)
Apart from him, the concierge team, front desk team and the team at the executive lounge were also personal in their service and knowledgeable about the city, being able to provide good guides and recommendations.
The housekeeping team too were friendly and greets us along the way.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank DC8303sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 December 2019 via mobile

We stayed at the Marriott for 2 nights and thoroughly enjoyed our stay. Although the hotel is a bit outside the old town, the public transportation system made it readily accessible - to the airport as well as to the historic center of Suzhou. Our room was comfortable and everything worked perfectly, including the wifi. The breakfast in the restaurant downstairs was extensive and a treat for the taste buds. We got a room with access to the executive lounge, and it was terrific. Scott did a particularly impressive job in the lounge - a professional that Marriott can be proud of. We would definitely stay at this Marriott again.

Date of stay: December 2019
Trip type: Traveled as a couple
1  Thank DanG858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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