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Reviewed 25 July 2018

I stayed 4 nights at this hotel and was very happy about its service, food and location.
Gym and pool are also very good.
Minuses; personnel speak not good English. For 5***** it should not be like that.

  • Stayed: June 2018, traveled on business
    • Value
    • Location
    • Service
Thank Tonia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 June 2018

Very nice hotel and stay. My room was large and even had two bathrooms. Excellent WiFi. Good breakfast and dinner, both of which were buffet style. Other restaurants, a pharmacy, etc walking distance away. The staff was very attentive and with enough English speakers to make for a smooth stay. The only thing I would change is to allow for self-serve coffee at breakfast or have the servers keep one's cup full.

  • Stayed: June 2018, traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank MichiganFloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSZZ, General Manager at Sofitel Zhengzhou, responded to this reviewResponded 21 June 2018

Dear MichiganFloyd,

Thank you for your kind review!
It was a pleasure to welcome you here, and even more knowing now how pleasant it was for you choosing our hotel.

We look forward to welcoming you again in Zhengzhou!

Best regards,

Samantha Yu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 April 2018

A fairly new, modern, comfortable hotel. I had a bit of hassle checking in late as their Visa machine wasn’t working and I had to give them another card until the morning. I got a room upgrade and I have to say that the room was very nice, comfortable and quiet with a large bathroom and giant shower room (I thought it might double as a steam room). Excellent range at breakfast – western and Asian. I didn’t get to use any of the facilities so can’t offer comment on them.

  • Stayed: April 2018, traveled on business
    • Location
    • Rooms
    • Service
Thank espressoHE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSZZ, General Manager at Sofitel Zhengzhou, responded to this reviewResponded 20 April 2018

Dear Guest,

Thank you for your feedback! It was a pleasure to welcome you in Sofitel Zhengzhou International.

Sorry for the little trouble regarding the credit card terminal, it happens sometimes with foreign cards.
We have contacted the service provider to improve it.

We look forward to welcoming you again in Zhengzhou and remain at your convenience.

Best regards,

Samantha Yu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 April 2018 via mobile

This was my 5th stay at Sofitel Zhengzhou, check in was slow, breakfast was very poor quality, room temp was so hot, they even told me the Air Con was switched off and I can open my window!

Sorry sofitel I’m going back to the JW Marriot.

Stayed: April 2018, traveled on business
Thank AussieTraveller4007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSZZ, General Manager at Sofitel Zhengzhou, responded to this reviewResponded 12 April 2018

Dear guest,

Thank you for your honest feedback.
We have upgraded our Air-Conditioning system recently but it still needs some improvements that we hope to complete by the end of this month. Please receive our sincerest apologies for the inconvenience felt during your stay.
Regarding check-in and breakfast, we usually receive lots of compliments, daily. We will therefore investigate on what could have made you feel otherwise. We would be very thankful if you could drop us a quick e-mail (H2197-GM1@sofitel.com) to let us know your name and the dates of stay. A negative review is indeed a good chance for improvement and we thank you for it.

Best regards,

Samantha Yu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

Staff, services, amenities, food and ambiance all contributed in a satisfying stay at the hotel. Food and room service were and quick and reliable in keeping my stay at hotel memorable.

As some construction work is happening my taxi driver dropped me at the back of the hotel and it took me a while to understand how to get inside the hotel. Probably they should put a sign outside of the hotel to guide tourists about the contstruction and guide them towards the front door.

Stayed: April 2018, traveled on business
Thank Dannysharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSZZ, General Manager at Sofitel Zhengzhou, responded to this reviewResponded 4 April 2018

Dear Dannysharma,

Thank you very much for taking the time to share your experience in details. It was a pleasure to have you as a guest!
About the taxi dropping you at the wrong entrance, we're truly sorry for the inconvenience. Actually, this is a known problem and we have ordered the signs and ground arrows this month and will get it installed soon.
We look forward to welcoming you again in Sofitel Zhengzhou International and thank you again for choosing Accor hotels!

Best regards,

Samantha Yu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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