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All reviews steak restaurant hai tien lo club floor coffee street same level great facilities would highly recommend this hotel wonderful stay home away from home business trip standard room nice breakfast front office dim sum upon check star hotel staff service
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Reviewed 3 May 2017 via mobile

We arrived at the pan Pacific hotel and the checking was pretty long because they couldn't find our reservation. Once they found it, we got our room which was a suite. The room is huge but the bathroom was very small and to access the bath tube you have to go through the shower. There is nothing to hang out the towel. In the living room there was an awful smell of cigarettes (obviously someone was smoking in the room before we came in). And small detail but important the window was obstructed by a wall : we didn't have day light coming in the living room). The staff was very nice but don't really speak English To have the extra bed for our son we had to speak to 5 different person before one could understand us. The extra bed is very expensive considering you pay for a suite for 3 people (305 rmb) i though it could be included in the price. The hotel is well located closed to a lake and a nice area with a lot of restaurants. I think this hotel is overrated and doesn't worth the price you pay for.

Date of stay: May 2017
Trip type: Traveled with family
Thank Yael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 4 May 2017

Dear Ms. Yael G,

Thank you for taking your precious time give us your feedback.

We are pleased to hear that you are happy with our Team's service and hospitality. Your flattering comments will definitely be an encouragement to us to work even work harder to attain to the next level of services.

Our Hotel is centrally and conveniently located within walking distance to Parks, lake, seaside, cafe, restaurants and bars. We are also very near to some popular local tourist attractions.

We have noted that you have a few unpleasant experiences during your stay, we would like to apologize for any inconvenience caused and all your comments have already brought up to the respective Departments for their immediate actions.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Selina Chen

Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 April 2017 via mobile

It is a wonderful stay and room is comfortable. Room is well maintained and i love the room size!

Just a feedback that i had my breakfast on 25 april at around 10am and here is my feedback:
- the food variety is good
- juices was mostly empty except for grape which is very sour to drink. You might want to change supplier for grape juice
- the omelette taste is not good and the chilly sauce taste a little weird
- one highlight, i saw one of the male staff who is doing clearing up of the buffet table, actually used his bare hand to pick up the sausages from the machine. Firstly, i think its not good for the staff safety and secondly, it is very unhygienic. Please provide glove for this particular staff during clearing up. The other male staff uses glove during clearing up

- the service level of concierge is excellent. They are attentive and friendly! Good job!

- upon check out, the receptionist, sunny, is asking me to rate 10 for the hotel survey. Well, i think that is every guests choice to make their own review and rating. You should not ask guests to put 10 or what so ever!

Other than that, sunny service is excellent and friendly.

Thank you and hope this comments can help the management to improve the level of service.

Date of stay: April 2017
Trip type: Traveled on business
Thank LeeL2591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 27 April 2017

Dear Mr. Lee,

Thank you for taking your precious time to give us your feedback. Its through such continual feedback that we are able to find out our strength and weaknesses so that we can improve ourselves to serve our guests better.

We are pleased to hear that you are happy with your room and our Team's services and hospitality. Your flattering comments will definitely be an encouragement to them to work even harder to attain to the next level of services.

We have noted your feedbacks on restaurant service and quality, we will referred to the respective Departments for immediate remedial actions.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Selina Chen
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 April 2017

The service was of high quality and the staff very friendly. Concierge very knowledgeable and helpful. Hotel is located close the beautiful lakes and parks. I had very pleasant daily walks from the hotel to the lakes and the sea.

Date of stay: October 2016
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank drms500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 27 April 2017

Dear Mr. Guest,

Thank you for taking your precious time to give us your feedback.

Our Hotel is centrally and conveniently located within walking distance to Parks, lake, seaside, coffee houses, restaurants and lounge bars and very near to some popular local tourist attractions.

We are pleased to hear that you are happy with our Team's service and their hospitality. Your flattering feedback will definitely be an encouragement to them to work even harder to attain to the next level of service.

Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Selina Chen
Assistant Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 April 2017

I've stayed on the Club Floor of the Pan Pacific Xiamen for about 7 years, two and three times per year. The staff have always been more then accommodating. This last trip, one of the managers called me on her day off to help make arrangements for a trip to Gulangyu Island. Very enjoyable stay.

Date of stay: April 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Steve_Fackler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 19 April 2017

Dear Mr. Fackler,

Thank you for taking the time to share your experience of recent stay with us!

We are so grateful for your continuous support towards Pan Pacific Xiamen. We are pleased to hear that you have had a positive stay with us as always, especially enjoyed our attentive service of Pacific Club associates. Your kind recognition towards our service is also very much appreciated. Your flattering comments will definitely be an encouragement for us to work even harder to attain higher level of service.

Once again, thank you for your valuable feedback and look for to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Emma Lin
Assistant guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 April 2017 via mobile

What a wonderful stay , staff were excellent Melet, Emma ,Allan , Ryanlander. Thankyou to you all for making my stay so pleasant and enjoyable . Your hotel is truely 5 star . Hope to be back soon to enjoy the comfort and excellence of the Pacific Club rooms.❤️

Caroline

Date of stay: April 2017
Trip type: Traveled on business
Thank Cazza1064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this reviewResponded 18 April 2017

Dear Ms. Huseinovski,

Thank you for taking the time to share your experience of recent stay in Pan Pacific Xiamen!

We are pleased to hear that you had a comfortable and excellence stay at our Pacific Club room. Your kindly recognition towards our associates is also very much appreciated. These acknowledgements will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

Once again, thank you for your valuable feedback and look forward to welcoming you back to Pan Pacific Xiamen in the near future.

Yours sincerely,

Emma Lin
Assistant Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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