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The Privilege Floor by LOTUS BLANC
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Reviews (2,093)
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Reviewed 9 February 2018

Nice clean room. Excellent service on the private floor and was given a local phone so could always contact our private 'butler' Miss Sokny who was very friendly and helpful always with a smile. Very good breakfast and 2 excellent restaurants. We talked with the Steakhouse chef who came to explain how our nice food was cooked !

  • Stayed: February 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 528pk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto R, Front Office Manager at The Privilege Floor by LOTUS BLANC, responded to this reviewResponded 27 February 2018

Dear 528pk,

Thank you for the positive comments sharing with us here.

As a token of our appreciation, please accept our sincere gratitude for giving us the opportunity to serve you and we look forward to welcoming you again in the future.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2
Reviewed 7 February 2018 via mobile

We stayed at Privilage floor by lotus blanc for 4 nights. It was a very pleasent stay and the service was so good. Out private host, Nak picked us up at the airport. He showed us the hotel and explained everything to us. The check in went very smooth and fast and he gave us a private phone so we could reach him at any time if we had any questions. Our private host Nak and everyone else at the privilage floor made every effort to make our stay most comfortable. They booked everything we needed to see Ankor Wat- guide, private tuk tuk driver etc.
Also I must mention that the breakfast at the 1 st floor that you only get by staying in the privilage floor is so much better than the buffet downstairs. Definetly worth the extra money.

A very nice stay, beautiful big rooms that is cleaned twice a day. Very good food and excellent service.
Thank you.
Best regards
Johan & Karoline

Stayed: February 2018, traveled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto R, Front Office Manager at The Privilege Floor by LOTUS BLANC, responded to this reviewResponded 27 February 2018

Dear Sir & Madam,

We are fortunate to have your review sharing with us to other travelers here.

We are happy to read your kind words which are definitely making our day. Thank you for choosing us, trusting us, and giving us this opportunity to fulfill your happiness and satisfaction.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 February 2018 via mobile

We are very satisfy from Hotel.
Especially Mrs.Sogny took care us all three days. Thanks for her because of very friendly and kindly close interest us. Hotel close to town and high quality.. nice holiday and town. Especially tempals..

Stayed: February 2018, traveled as a couple
2  Thank Levent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto R, Front Office Manager at The Privilege Floor by LOTUS BLANC, responded to this reviewResponded 27 February 2018

Dear Levent S,

Thank you for taking the time to review us with your compliment here.

We are delighted to hear that you enjoyed our facilities and services provided by our staff during your stay.

We do hope there will be some time you would come back and give us the opportunity to serve you again upon your returning visit in the future.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 February 2018 via mobile

We were warmly greeted at the airport by Ms. Pharet, who then guided us back to this beautiful hotel. She provided us with information about local temple tours, and even lent us a mobile phone to contact her in case we needed help when we went out. The hotel itself is pristine, in quiet, secluded grounds with wonderful facilities. I can't recommend this place enough!

Stayed: February 2018, traveled with friends
1  Thank MattWL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto R, Front Office Manager at The Privilege Floor by LOTUS BLANC, responded to this reviewResponded 27 February 2018

Dear MattWL,

Thank you for the great review given us here.

We can’t describe how happy we are to see your happiness and I believe the staff would be very proud of themselves as they achieve their mission and goal by actually winning over your satisfaction.

We do hope you will return back someday and we can’t wait to serve you again in the future.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 February 2018

Positives:

- The Service was beyond excellent! Booking this floor allows you to check in at a private reception (on the first floor) which operates 24 hours. The staff are super friendly and will help you with arranging tours and activities. Ms. Sokny took care of us for the entire trip and she was extremely helpful and friendly!
- We were given a local mobile phone to use (for free) to contact the hotel in case of any emergency (we had Sokny's direct mobile). This is extremely!
- Free airport pickup and drop off
- We booked the room with breakfast which was good
- Rooms are clean with good amenitities
- Housekeeping were kind enough to give us extra water each day having requested for it on our first night
- The hotel arranged an excellent tour guide (Mr. Makara a.k.a. Ra) to take us around Angkor Wat and the surrounding temples. The hotel also arranged for an excellent ATV tour of farms and villages outside town
- The Spa: amazing!
- The hotel has tuk tuk drivers who drive hotel guests but you have to pay the driver directly (it's about USD3 from the hotel to the old market)

Negatives:
- NONE

Will definitely come back! One of the best hotels we have stayed at!

Room Tip: Request for a room facing the pool area
  • Stayed: January 2018, traveled with family
    • Value
    • Location
    • Service
1  Thank 88sh8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto R, Front Office Manager at The Privilege Floor by LOTUS BLANC, responded to this reviewResponded 20 February 2018

Dear 88sh8,

We are fortunate to have your review sharing with us to other travelers here.

We are happy to read your kind words which are definitely making our day. Thank you for choosing us, trusting us, and giving us this opportunity to fulfill your happiness and satisfaction.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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