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“Very noisy, poor location”
Review of Kouprey Hotel

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Kouprey Hotel
Ranked #122 of 384 Hotels in Siem Reap
Certificate of Excellence
Reviewed 5 weeks ago

Stayed for 2 nights (booked by travel agent). Having read several positive reviews on Tripadvisor, I was quite disappointed.
The hotel is located off a a very dusty dirt road, quite a distance from the center, restaurants and shops.
The room was spacious and reasonably clean. Unfortunately, the AC gets turned off every time the guests leave the room, so the room is quite hot upon returning. Room amenities include coffee maker and safe.
The bathroom was very old, with no shelf space. One night the hot water was only a trickle (it was good the other night).
The place is quite noisy due to total lack of soundproofing; the noise starts as early as 5 am: dogs barking, doors slammed, loud conversations in the hallway, housekeeping. Even with ear plugs, you hear the noise as if it was in your room.
Complimentary Wifi, but with several hiccups.
Breakfast is mediocre, with limited selection of tired-looking items. Items are not labeled.

  • Stayed: January 2018, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank cqfp123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
korm k, General Manager at Kouprey Hotel, responded to this reviewResponded 4 weeks ago

Dear cqfp123

First of all, I would like to express my gratitude to you for choosing our Kouprey Hotel for your accommodation during your holiday in Siem Reap. Cambodia.

Thank you very much for your sharing your review on tripadvisor. We are very regret to learn from your dissatisfaction during your stay that not made you meet from your expectation. However, we well taking note of your feedback, we believe we will make things better for operations to void such an incident from happening in the future.
I understand as well your dissatisfaction with regards to the noise dogs barking, doors slammed, loud conversations in the hallway,. I am genuinely apologetic and many thanks for bringing these lapses to our attention, as we believe that critique from our guests only helps in improvement.

Once again on behave of Kouprey Hotel Team, we would like to thank for your valuable time to let us know our weakness points
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (164)
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3 - 7 of 164 reviews

Reviewed January 17, 2018 via mobile

Nice pool, far from town only by tuc tuc or bike. Food at the hotel was good in comparison with food on other places. They forgot our transfer at the airport on our arrivel... but paid our transfer on our departure. People are very friendly but communication in english is not easy like other places arround asia.

Stayed: January 2018, traveled as a couple
Thank Cândida Raquel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2018

We stayed here at Kouprey for 5 nights with a family of four and thoroughly enjoyed our stay. There is a restaurant on site which is open from morning till night, serving a small but excellent variety of meals for a reasonable price. We ended up eating here most days. There is also a nice pool, and the rooms come with many amenities like bathroom slippers, complimentary bottle of water, etc. The staff are very helpful and give good advice on arranging excursions & transport. Great thanks to Mr. Korm Sopheng, Ms. Pek Sokphat and Mr. Hann Sotha and other hotel staff.

  • Stayed: December 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rajhans D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2017

We, 6 people, consisting of family members and friends stayed there for 2 nights and everything from the rooms and the garden with pool and open-air restaurant to the service was really appreciated. Around 200 meter from the extremely busy main road (highway) made it noise free still near to everything we wanted to visit. Considering this and the price we paid made it a real good deal.

Room Tip: Rooms with garden view
See more room tips
  • Stayed: December 2017, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Samut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2017

18 of us, travelling with Jetwing Travels from Sri Lanka, stayed at Kouprey hotel for three nights 22nd, 23rd and 24th November 2017. As we entered, we were provided with a welcome drink. Rooms were promptly provided as we were expected. One of us who was on a wheel chair was accorded special privileges attending to his needs and accompanying to his room.
“Travellers Choice”, the badge from Trip Advisor is prominently displayed at the reception.
The room and bathroom were clean. So were the bed linen – white and the beds well made. Free Wifi password came with the room key. The room included a fridge, was air-conditioned and incorporated a tv and a kettle with facilities to make tea or coffee. The hotel boasted of an outdoor swimming pool with a small garden.
We had breakfast at the hotel. The service was good. Both Cambodian and western food was available. The service at the restaurant too was good, the staff being very helpful.
The view from the room was not that great facing some slums on the left side – but the service and facilities provided are great and compensates the view. Each room has a little balcony where you can sit and enjoy the freshness of the evening and have nice beer.

Room Tip: Go for room in the upper floors.
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  • Stayed: November 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Seevali D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kouprey Hotel

Address: Top Town Road, Krous Village, Svay Dangkum, Siem Reap 00855, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #122 of 384 Hotels in Siem Reap
Price Range: ₱1,151 - ₱2,826 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kouprey Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
Kouprey Hotel is conveniently located close to shops, night markets and restaurants. This hotel has been especially designed for people who appreciate the simple things in life and enjoy quality service and excellent food. Surrounded by traditional Khmer gardens and culture to make you feel comfortable and relaxed. The name " Kouprey" in Khmer means wild cow, which is now close to extinction. ... more   less 
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