The customer service started with the pickup from the airport. Is is typical, we were met as soon as we cleared customs. What was not typical was that we were greeted with traditional Cambodian scarves. Then, as soon as we entered the hotel van, we were given cool towels to cool us off (it was over 90 degrees at 10:30 pm), and ice cold beer. Now that is what I call service!
It did not stop there. After a short drive to the hotel in downtown Siem Reap - centrally located just steps from Pub Street and its bars, restaurants, and shops - we were provided with fruit, sticky rice, and fruit juice while the staff checked us in.
From that point on, every time we entered or left the hotel, we were greeted by name and asked if there was anything the staff could do for us. The key thing is, I think they genuinely wanted to find ways to help us. Express laundry service, no problem. Dinner reservations, check.
I realize these services come standard at any decent hotel, but not with the enthusiasm generated by the staff at the Golden Temple Residence. So okay, now here comes the kicker, when We checked out, we were presented with souvenir shirts, and the entire staff came out to get a picture with us. They asked for the picture, not us. It made us feel very special and wanted. Then a member of the hotel staff came with us to the airport just to make sure we got to our flight safely. Again, this is not a service we requested. It is just something they did that let us know we were valued customers.
I should also mention that the decor at the Golden Residence was beautiful, our room was spotless, and did I mention that the staff was superb! All in all it was a wonderful experience and I hope we get the chance to stay there again.
- Official Description (provided by the hotel):
- Located at the corner of Sok San Road and Angkor Night Market Street, this upscale property, is perfect for guests who want luxury in the heart of the city. Step outside away from the serenity of the foyer and onto busy Sok San which leads to Pub street and the old market. The Residence is the flagship of the Golden Temple Group which has five properties around the city and, like the others, it boasts an enticing pool, an impressive spa, an intoxicating bar and an appetising restaurant. The Residence offers 28 luxury guest rooms and suites with Angkorian-inspired décor fused with modern style and flair. All rooms have en-suite shower room with excellent fittings. Rooms are finished to a high standard, offering flat-screen internet TV and a wide range of comforts for guest convenience. Recognising the importance of guest service, the team constantly work to improve language skills, proactivity, cultural awareness and interpersonal skills. ... more less
- Reservation Options:
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