An excellent place to stay where you feel like you are staying with family, Coo & David were very helpful and had many friendly drivers they could refer us to for tours. The food was great and we ate at the hotel several times, including breakfast. I have traveled a lot and would say their customer service is 5 star. The hotel is well designed and situated on a quiet lane away from some of the noisier streets in Siem Reap. Very close to markets and all the sights too. I highly recommend staying here!