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Reviews (913)
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Reviewed 3 April 2018 via mobile

It’s my first time in Siem Reap so I cant tell if this is one of the best hotel or not. But based on reviews and my own experience, I would say that this is quite a good hotel. Rooms are clean, though the place and whole Siem Reap I believe has alot of mosquitoes, thats why the hotel and all other establishments are selling mosquito repellent.

When we arrived at the airport, they picked us up because that’s included in our reservation, but the airport drop off is not free and will be charged 40usd. The staff greeted us the moment we arrived at the hotel. Our reservation said welcome drinks are included but we didnt get any drinks when we arrived but we called when we got our room to asked where’s the compli drink, and they sent it right away.

So finally we are inside our room and I almost had asthma attack because of the mosquito spray, it’s too strong for me, how much more for the kids. Beds are good, specially the pillows.

Hotel staff are very helpful and friendly, no doubt, buffet breakfast is excellent! Different selection everyday. And waitstaffs are very accommodating. They will help you in every way they can and provide everything you need to know about their place and whole Siem Real.

Dinner food is also ok, at Palate restaurant, with live performer playing local instrument.

I wasnt expecting but I’m glad I booked in Lynnaya, I can recommend this hotel

Stayed: March 2018, traveled with friends
Thank Burrr888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kan c, General Manager at Lynnaya Urban River Resort & Spa, responded to this reviewResponded 4 April 2018

Dear Valued Customers,
Warmest Greeting from Lynnaya Urban River's Staff and Management team!
Hopefully, all of you are doing well and had nice trip back home.
Thank you so much for being at Lynnaya Urban River Resort & Spa during your holiday in Siem Reap Angkor.
I am so sad and sincerely apologies about problem happened that we had missed in what we had agreed to offer you( welcome drink will be offered in the next day if customers who check in late at night after our restaurant close, i am so sorry about his case that our staff had forgotten to inform you right the way during your checking in. Relating to transfer to the airport will be charged $15/way by car and Van is $20/night)
Many thanks for your feedback for improvement about problem happened during your stay and also sharing your experiences on Tripadvisor for recommendation to other visitors about our place to be known.
We have been keeping trying all our best to correct our weak point and improve our service for providing to all customers in order to make them feel confidently and happily during their stay.
Hopefully, we could service you, your family and friends in the next shortly future at Lynnaya Urban River Resort & Spa again.

Many thanks for your kindly understanding and accept our apologies.

Have a lovely day!

Sincerely Yours,

Kan Chansathya

General Manager
gm@lynnaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018

Wonderful spot near downtown. Fantastic staff. Excellent! Perfect transfer from and to airport. It made the trip to Siem Reap a real joy. I would love to come back to this fantastic little hotel. It close to everything you need...

Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
1  Thank Niels L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kan c, General Manager at Lynnaya Urban River Resort & Spa, responded to this reviewResponded 4 April 2018

Dear Valued customers,
Warmest Greeting from Lynnaya Urban River Resort & Spa!
I do hope all of you are doing well and had a nice trip back home, many thanks for sharing your experiences after staying at our Lynnaya Urban River Resort & Spa on Tripadvisor site as a recommendation for other visitors when they are planning to visit Siem Reap Angkor.

We would gladly say many thanks to all of you for being at our Lynnaya Urban River Resort & Spa and hope you will enjoy your stay with us again next time.

Have a nice day!

Sincerely Yours,

Kan Chansathya

General Manager
gm@lynnaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 April 2018

We stayed at this delightful hotel for 4 nights in February and were reluctant to leave. Accommodation was excellent (an upgrade was the icing on the cake) in a room with a spacious sitting area, generous sleeping area (very comfortable bed) and large bathroom. Breakfasts were the best we had in Cambodia and the local culinary options were particularly tasty. The pool area is attractive and a welcome escape from the bustle and humidity of the town. We enjoyed cocktails at the rooftop bar (although the music could be somewhat intrusive). A special note of praise for the hotel staff, who were utterly charming and helpful - I don't recall a hotel anywhere with such lovely employees.
The location of the hotel is good too and we had no problems with noise from outside. I would most certainly return if revisiting Siem Reap.

  • Stayed: February 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank revitalise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 April 2018 via mobile

We stayed at the resort for 3 nights for our honeymoon before moving to Koh Rong. Upon arriving there we were greeted by the friendliest of staff (special mention to Jack, one of the management staff, who easily remembered our names every time he saw us!).

The rooms were spotless, the setting is beautiful with all the greenery and the wildlife around it, pool area stunning. The food and cocktails were superb, and what made it all so special was how proud all the staff are of everything they do there. If only we had workers like this back in the UK!

Thank you all for everything!

Stayed: March 2018, traveled as a couple
Thank NickB1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 April 2018

We booked 2 nights based on excellent reviews and reasonable rates, less than $100CA/night. We were blown away! Lynnaya is truly an oasis in Siem Reap and we will definitely return.

Highlights:
- airport transfer in a/c van w/bottled water and cold cloth, much appreciated in the heat and after our flight from Ho Chi Minh City
- easy check-in w/manager Stephen, who personally took care of us throughout the process
- all hotel staff were friendly, polite and professional - always smiling and helpful
- location on the river is good - close to the real streets of Siem Reap, walkable to markets and tourist areas and not too far from Angkor temples (tuk tuk or taxi ride)
- tuk tuks available right outside the hotel/billed to your room
- Ratanak was our delightful driver, so helpful and polite - we kept him all evening!
- rooms were spacious and modern
- comfortable beds and linens
- rainfall shower with great pressure and even temperature
- amazing breakfast buffet with a large variety of foods. I loved the omelette station!
- awesome rooftop bar with private tables and happy hour
- all food was fresh and delicious
- foot massage was perfect after a long day turing the temples and it was the best we had our whole trip!

One hiccup:
On arrival, our queen bed room was not available due to a booking error. Stephen upgraded us to their junior suite the next night plus added a 30 min foot massage. We were very satisfied with how the hotel fixed this mistake.

  • Stayed: March 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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