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Heritage Suites Hotel
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Reviews (1,403)
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All reviewsbungalow suitesteam roomvintage mercedesoutdoor showerheritage adventuresprivate gardenrelais chateauxbodia spatuk tuksala baiangkor watthe general managersitting areamain buildingour honeymoonan oasissmall hotel
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Reviewed 19 February 2018

We spent 4 nights at the Heritage Suites in Siem Reap, while visiting the Angkor Wat ruins and surrounding countryside. When we returned in the late afternoon every day, it was an excellent refuge from the heat and humidity. The grounds are lovely, the staff are excellent, and the rooms are well appointed. It’s a great place to reflect on what you’ve seen and heard during the day, and rest up before the next day. All and all a fine accommodation.

Stayed: January 2018, traveled as a couple
1  Thank Erin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas D, General Manager at Heritage Suites Hotel, responded to this reviewResponded 9 May 2018

Dear Erin S,

Thank you first of all for taking the time to give us your encouraging feedback.

I am glad to hear we were able to impress you during your stay in particular with the kindness of our personnel, our large suites with private gardens and steam rooms.

I have shared your comments with our team that was very pleased to hear that their efforts to make a memorable stay for every guest where met.

We wish to see you many more times to come in your home in Siem Reap!

Kindest regards,
Nicolas Deus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 February 2018

We had a Bungalow Suite in this lovely hotel, a very roomy option. This is a small hotel that definitely lives up to the information on the web site. The hotel is in a residential area many blocks away from the tourist hype, which made it quite relaxing. The staff was extremely attentive to our every need. While it is possible to take a tuk tuk to any area restaurant, the hotel's kitchen is excellent, so a nice alternative after a tiring day of visiting sites. (Note that the better restaurants in Siem Reap require reservations, which the hotel staff were happy to make.) The whole Siem Reap area operates on U.S. dollars, and the hotel had a ready supply of the small bills needed for many purchases.

Room Tip: The bungalow rooms are at the back of the property, roomy and private. Other rooms are likely to be smaller, more public, and noisier.
  • Stayed: January 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank viajeracuandopueda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas D, General Manager at Heritage Suites Hotel, responded to this reviewResponded 9 May 2018

Dear viajeracuandopueda,

Thank you first of all for taking the time to give us your encouraging feedback.

I am glad to hear we were able to impress you during your stay in particular with the kindness of our personnel, our large suites with private gardens and steam rooms and relaxing hotel facilities.

I have shared your comments with our team that was very pleased to hear that their efforts to make a memorable stay for every guest where met.

We wish to see you many more times to come in your home in Siem Reap!

Kindest regards,
Nicolas Deus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 February 2018 via mobile

Our guide told us there are 400 hotels in Siem Reap, well I am pleased we stayed at heritage suites. We enjoyed the pick up in the old car and the welcome drink and towels. I had booked the basic room as we did not expect to spend much time in the room and was delighted to to escorted to one of the garden suites. We voted it the best room we had of all the rooms on our trip. The service of the staff was excellent. Enjoyed happy hour and a light lunch by the pool. We booked our tour of Angkor wat through the hotel and it was well worth it our guide was excellent and managed to make the tour as individual as possible and I did not feel one of the masses and his knowledge of the temples and his insight into Cambodia was superb. A wonderful end to our trip around Vietnam and Cambodia my only regret was that we only had two nights .

Stayed: February 2018, traveled as a couple
Thank RosieLincs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas D, General Manager at Heritage Suites Hotel, responded to this reviewResponded 9 May 2018

Dear RosieLincs,

Thank you first of all for taking the time to give us your encouraging feedback.

I am glad to hear we were able to impress you during your stay in particular with the kindness of our personnel, our large suites with private gardens and steam rooms as well as gteart Angkot Wat private tour with our dedicated guides.

I have shared your comments with our team that was very pleased to hear that their efforts to make a memorable stay for every guest where met.

We wish to see you many more times to come in your home in Siem Reap!

Kindest regards,
Nicolas Deus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 February 2018 via mobile

We were very impressed with the classic Mercedes at moment we walked out of the airport. It was a true classic experience right from the beginning.

Very good service and friendly staff at the hotel. Lobby was quite unique. Love the variety of breakfast.

Very very good experience. Appreciate the late check out too.

Stayed: January 2018, traveled as a couple
Thank Thamrong Luang M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas D, General Manager at Heritage Suites Hotel, responded to this reviewResponded 9 May 2018

Dear RosieLincs,

Thank you first of all for taking the time to give us your encouraging feedback.

I am glad to hear we were able to impress you during your stay in particular with the quality or our vintage cars, quality of our personnel, our large suites with private gardens and steam rooms.
I have shared your comments with our team that was very pleased to hear that their efforts to make a memorable stay for every guest where met.

We wish to see you many more times to come in your home in Siem Reap!

Kindest regards,
Nicolas Deus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 January 2018

We stayed here between 17/12/17 - 21/12/17 as a party of seven and had the pleasure of having our wedding day planned and hosted by the brilliant staff at Heritage Suites Hotel. Oma, Nicolas, Teka and each and every member of staff, we can’t thank you enough for the hours of work, meticulous attention to detail, beautiful venue and exceptional level of service we had during our stay. You made our wedding the most memorable, intimate and spectacular day we’ve ever experienced, and it’s something neither we or our guests will ever forget.


We won’t bore you with the long story, but basically, we decided to cancel our ‘home wedding’ and elope to the country that we got engaged in two years earlier (best decision ever!). As you would expect, we were quite nervous organising our entire wedding experience via email and Skype, having not seen seen the venue in person. We went back and forth with the team, sharing information and pictures until both sides were confident that we would get the wedding that we wanted. Throughout the entire process, Oma, Nicolas and Teka couldn’t have been more attentive and helpful, answering all of our questions (sorry guys!) until we fully understood each element of our wedding and stay. If you are reading this and thinking of having a wedding ceremony in Cambodia, PLEASE, you should seriously consider using Heritage Suites Hotel as your venue of choice - you won’t regret it.


Highlights include:

- The quick transformation of the hotel ‘alley’ / atrium into a beautiful walkway & altar was nothing short of astonishing. The whole place had beautiful white decor, flowers (lotus & rose), with an amazingly decorated platform at the end where the ceremony was held.

- The organisation of external services was exactly what we wanted. Makeup & hair was great, the photographer / videographer (Oyen Rodriguez & his team - check his stuff out on YouTube!) was phenomenal, amazing buttonholes & bouquets, an extremely charming and well spoken registrar called Mourad (who looks like Hugh Laurie!) to lead the ceremony.

- We had the flexibility of tailoring our own ceremony including our own vows, readings and words in a ‘Western style’ and incorporating a Buddhist blessing given by some local monks which we and our guests enjoyed thoroughly.

- More food and drink than you could ever want! The men and women enjoyed a light breakfast separately, before canapés & drinks in the lobby after the ceremony , more canapés & champagne during sunset, and a beautifully cooked dinner on the evening.
- We couldn’t decide between having tuk-tuks or jeeps… so we had both! Each type of transportation were dressed up for the occasion including flowers, ribbons, signage (our initials) and tassels.

- Our transportation took us out to ricefields and other scenic locations for photographs before arriving at a pier on a beautifully still lake (Trav Kot) for sunset canapés and champagne.

- Our final destination was the real show stopper. Teka from Heritage Adventures (sister company of Heritage Suites Hotel) worked with us to organise a luxury camping experience and dinner by a remote temple called Banteay Ampil. Our jeeps pulled up and we were greeted by smiling staff who provided us with necklaces and bracelets made from the Jasmine flower. Venturing further into the campsite, we were surrounded by thousands of tealights, relaxing and having welcome cocktails in a ‘chill out’ area (think lots of cushions, throws, low sitting sofas, fire pits). The luxury tents were incredible - better than our house back home!


We could go on for hours as the team organised so much more (on this day, and the rest of our time with them). We seriously couldn’t fault anything - each element was provided with 100% effort and the full team delivered everything with a smile. It felt as though they were genuinely happy for us, and enjoyed being part of our wedding experience. No text, pictures or videos could do the whole experience justice, and we feel quite smug that only the seven of us will ever know what it truly felt like during these special couple of days.


Aside from our experience from a wedding perspective, the hotel and level of service as a guest was fantastic. The rooms were immaculate, tastefully decorated, spacious and comfortable. The restaurant food during breakfast, lunch and dinner was plentiful, tasty and well-priced. We were never left wanting, with staff always on hand to make sure we had everything we needed.


If anybody would like to speak to us further, feel free to contact Heritage Suites Hotel and ask for Jonathan & Katherine Birch’s contact information) - we’d be more than happy to help!

Thanks,

Mr & Mrs Birch

  • Stayed: December 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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