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Park Hyatt Siem Reap
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Reviews (1,597)
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Reviewed 7 March 2018

My wife and I were booked into the Siem Reap Park Hyatt as part of our Avalon Waterways tour of Cambodia. We could not have been more pleased. The hotel is in an excellent location with spacious and quiet rooms. We arrived early and the Concierge was most helpful in coordinating a sunset tour of Angkor Wat via Tuk Tuk. The Library had a wonderful menu, excellent service and a great happy hour. We enjoyed the restaurant as well, but two of the three nights we were there, we ate outside the bar and enjoyed a cultural Cambodian dance performance.We highly recommend this hotel!

Room Tip: We had a 3rd floor room which was convenient yet quiet.
  • Stayed: February 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank Fairfax_Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattSiemReap, General Manager at Park Hyatt Siem Reap, responded to this reviewResponded 15 March 2018

Dear Fairfax_Travelers,

Warmest greetings from Park Hyatt Siem Reap.

It was a pleasure having you with us and we are pleased to learn that you had a very pleasant stay with us. We are glad that you found our room comfortable, Concierge team to be helpful when you needed assistance, and hotel services to be excellent.

We appreciate you sharing this wonderful review and recommending our property to other travelers who will be traveling to Siem Reap.

Best Regards,

Herman Kemp
General Manager
Park Hyatt Siem Reap
P.O. Box 93270
Sivutha Boulevard | Siem Reap, Kingdom Of Cambodia
E: herman.kemp@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 March 2018 via mobile

i spent two nights at Park Hyatt...it is locates at the city centre and 5 mins walk to pub street..and the night market... welcome us with cool drink and the room was ready at 11am...the staff are extremely nice there..and I would like to single out the staff - Mr.Hoth who take care the swimming pool.... he is the star and great asset at the property... and the others are v nice as well....
The food is ok and thanks for their all arrangement ...
It’s interesting when compare to Paris Park Hyatt which I stayed 2 months ago.... which is 3 times expensive...but please have a look of how Park Hyatt Siem Reap to serve their customer.
They make their customer fall in love of Cambodia
Great work

Stayed: March 2018, traveled as a couple
Thank 454derekl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattSiemReap, General Manager at Park Hyatt Siem Reap, responded to this reviewResponded 15 March 2018

Dear 454derekl,

Greeting from Park Hyatt Siem Reap.

Thank you for sharing this glowing review with us. It is wonderful to hear that you had a great time enjoying our warm-welcoming service from our associates and hotel facilities. We are glad you had opportunity to interact with him and that he was able to make your stay more comfortable. We will surely share your compliments on Mr. Hoth.

Your acknowledgements on hotel’s services are greatly appreciated and we hope there will be future opportunity to welcome you to our property again.

Best Regards,

Herman Kemp
General Manager
Park Hyatt Siem Reap
P.O. Box 93270
Sivutha Boulevard | Siem Reap, Kingdom Of Cambodia
E: herman.kemp@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 March 2018 via mobile

This hotel is the one selected by tour company. It did not disappoint. Rooms immaculate and well appointed. Two pools and wonderful places to lounge and have a nice lunch by the pool. Staff were friendly and welcoming. Lots of bottled water provided and room meticulously maintained while we were there.

Stayed: March 2018, traveled with friends
Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattSiemReap, General Manager at Park Hyatt Siem Reap, responded to this reviewResponded 7 March 2018

Dear Sue M,

Greeting from Park Hyatt Siem Reap.

Thanks for choosing to stay with us and particularly for leaving such a glowing review.

We are thrilled to hear that we were able to exceed your expectation with our well-appointed room, hotel accessibilities as well as amenities we gladly offered. Also we are pleased that you found our unique pools wonderful that are not only convenient for swimming but also nice to have lunch nearby.

Your kind words on our welcoming associates are greatly appreciated and we look forward to your return to our property again when your travel plan takes you back to Siem Reap.

Best Regards,

Herman Kemp
General Manager
Park Hyatt Siem Reap
P.O. Box 93270
Sivutha Boulevard | Siem Reap, Kingdom Of Cambodia
E: herman.kemp@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 March 2018

We spent 4 nights at Siem Reap and had a great time there. We arrived at the hotel around noon (before the check-in time) and our room was not ready - the staff kindly provided us another room to stay for the time being so we don't have to wait in the lobby. Our room was spacious and great-for-value, and the services were great. Would definitely recommend this hotel!

  • Stayed: February 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank geniusmouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattSiemReap, General Manager at Park Hyatt Siem Reap, responded to this reviewResponded 7 March 2018

Dear geniusmouse,

Greeting from Park Hyatt Siem Reap.

We are thrilled to hear that you had a great time with us and that you found our check-in process to be smooth and accommodating. Moreover, we truly appreciate your kind compliments on our specious room and hotel services we had to offer to make your stay more comfortable.

Thank you very much for sharing for your wonderful feedback on your experience at our property. We do hope to see you return to our property again in the coming years.

Best Regards,

Herman Kemp
General Manager
Park Hyatt Siem Reap
P.O. Box 93270
Sivutha Boulevard | Siem Reap, Kingdom Of Cambodia
E: herman.kemp@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 March 2018

A nice hotel, with two pools, gym.

The room was nicely paid out and very clean, but the air conditioning left a little to be desired, fine most of the time, and not so fine sometimes.

Service was good and happy hour in hotel was reasonably prices, but still a lot cheaper to walk out the hotel to a local bar or restaurant.

Overall a very good stay.

Room Tip: a bit expensive to eat and drink at hotel, cheaper elsewhere
  • Stayed: February 2018, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Brian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattSiemReap, General Manager at Park Hyatt Siem Reap, responded to this reviewResponded 7 March 2018

Dear Brian O,

Greeting from Siem Reap.

Thank you for your positive review on TripAdvisor.

It is a pleasure having you with us and we are pleased that overall you enjoyed your stay with us.
Thanks for sharing your feedback in relation to air-condition which we will handle directly for future improvement.

We look forward to another opportunity to welcoming you to our property again in the near future.

Best Regards,

Herman Kemp
General Manager
Park Hyatt Siem Reap
P.O. Box 93270
Sivutha Boulevard | Siem Reap, Kingdom Of Cambodia
E: herman.kemp@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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