Our stay began with a pre-arranged airport pickup service. We were met by both a driver and a member of the hotel staff. On the drive, we were given ice cold bottles of water and a menu to select arrival beverages. She phoned our choices in, so we were met with coffees and a small snack.
Our flight arrived at about 8 AM, but we were allowed to check in straight away. We were also able to arrange a driver for the day with only an hour's notice.
When we asked the staff to call us a taxi at dinner time, we were told that the hotel offered complimentary shuttle service into town every half hour in the evening. They explained to our driver that we weren't sure where we wanted to go and so he drove us around pointing dining options out to give us the lay of the land.
On the day we left, our flight wasn't until afternoon and we were offered a late checkout without even asking. As on arrival, a member of the hotel staff accompanied the driver to the airport with us.
Overall, it was an outstanding experience.
I should add, the breakfast was massive and delicious: eggs, bacon, sausage, a bread and pastry basket, fresh fruit served with muesli and plain yogurt, fresh juice, and coffee.