My daughter and I stayed here for five nights during the high season.
The hotel is attractive and well-located, near restaurants, night market, laundries, bakeries. There are plenty of tuktuks at hand, too.
Breakfast is simple and nourishing, though the coffee is American-style (percolated and bitter).
Be warned about noise if you are on the ground floor. We had requested a quiet room but were housed directly behind reception, which gets considerable street and lobby noise.
The receptionist/admin young woman was quite defensive after I mentioned twice that I had not slept well due to guest noise - including the clatter of high heels on the stairs at a very late hour. She denied that the room was noisy, instead of doing fair thing of offering us a quieter room. She also tried, disingenuously, to claim that a child was responsible for the high heel noise despite the late hour on two consecutive nights.
Other staff were very pleasant and friendly, including the wait staff and the other women receptionists/admin people.
Please note too that the pillows are rather high and hard, as are the beds.
Our bathroom door did not close and squeaked.
This is really a charming hotel but needs some attention to guest comfort. The receptionist mentioned also needs training in guest relations if the hotel is to retain its good ratings.
- Official Description (provided by the hotel):
- Small family run hotel, opened since 1998. Now under new administration, two young ladies from Canada. The hotel is located in the heart of the city. Green leaves and palms trees are awaiting for you at your arrival. Enjoy our spa or our very discreet swimming pool. This hotel is home to them, and they would love for you to feel the same way while visiting this mystical city that is Siem Reap. They will be more than happy to welcome you with open arms and answer all your questions. We speak french, english, cambodian and spanish ! ... more less
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- Also Known As:
- Auberge Mont Royal d Angkor