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“So Comfortable”

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Apsara Angkor Resort & Conference
Ranked #231 of 392 Hotels in Siem Reap
Reviewed December 5, 2017

We got a room on the ground/first floor Orchid Wing. Our room was large with comfortable beds. Shower is excellent, bathtub did not work well as the drainplug was stuck. The slippers and robes provided are a nice touch.The balcony exit of the room is mere steps from the double swimming pools. Front desk personnel are very helpful. WIFI is excellent (probably due to an ASEAN telecom meeting being held there when we checked in).
Tuk tuks are readily available at the hotel entrance, very convenient getting around. Airport is nearby.
Hotel breakfast at L'AMok was really underwhelming in terms of taste but does the job if you are not too picky and when bacon and eggs will do.

Room Tip: If you like to swim, get a room on the ground floor in the Orchid Wing. You will step out of your ro...
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  • Stayed: December 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Ee-Ling H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 29, 2017

Went here for meetings. The large building seemed almost empty (imagine a mausoleum) and carpets were very worn. The rooms were clean but the Wi-Fi was frustratingly bad. Surprisingly the conference meals were excellent - I am not sure if this was because of the organisers or was a staple set for conferences. The rooms overlooking the pool were noisy with the other guests swimming, sitting out in the area, or partying with their doors open - generally calling out at the top of their voice. Avoid if possible. I had to take things in hand 2 nights in a row - a pity this issue is not controlled by the staff. Avoid the crowds in the morning at breakfast as it can be a feeding frenzy. Breakfast was uninteresting except for the freshly cooked noodle soup; avoid the coffee.

  • Stayed: October 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank wwwt56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2017 via mobile

Overall good venue
Wifi needs an upgrade
Rooms were tidy
Staff pleasant
Front desk always willing to help
Has a massive gym that is well resourced
Pool is small but works
A bit of a way from night market but tuk tuk is about $4 each way

Stayed: September 2017, traveled on business
Thank Arish N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2017

The location of the hotel is very close to the airport. The room are big and the beds very comfortable. The staff was polite, friendly and helpful. The room service staff was very fast in responding. Easy to get to town by tuk tuk, tuk tuk was readily outside the hotel.

  • Stayed: September 2017, traveled on business
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2017

The two star rating is primarily because this hotel, despite its impressive building, clean corridors and its courteous but totally ineffectual service staff has no idea of hospitality, catering or how to make effective use of its seemingly massive infrastructure. Consider the following:
- The buffet breakfast or other meals are a mass of dishes, that appear inedible and are totally devoid of any flavor. Quality of food is very poor. Its best to avoid any meals at this hotel unless you would want to lose weight by enforcing a strict diet of salads and some fruit.
- Butter is served in a bowl with a spoon so that you can dollop it into your plate rather than with a knife to spread it on bread.
- Spaghetti is served with a large serving spoon that makes it impossible to pour any food on to the plate,
- Tables are laid out without adequate cutlery or napkins or glasses.
- Serving staff have minimal or no knowledge of english and its impossible to communicate as a result I had 3 omelettes on my table! I wonder what made the server believe that I wanted 3 omelettes!
- Coffee is insipid and is served at luke warm temperature from a large stainless steel container.
- The hotel has a paucity of irons and ironing boards. I had to wait for 1.5 hours before the hotel could retrieve these items from another hotel guest at 10 pm. I got a call at 6:05 am the next morning enquiring whether they could take back the items from my room. The hotel has no idea of how to treat guests and does not consider convenience or seek permission prior to calling at an unearthly hour.
- The Gym is well equipped but is not air-conditioned as a consequence its literally a sweat pool.
- Bath towels are not readily available at the pool side.

At checkout I was informed that a 2% fee would be levied for credit card payment using a Visa or MasterCard. This is certainly improper and should deter any tourist or business traveller. I would have checked out on Day 1 had the Meetings not been organized at this hotel. The many slip-ups in the organization of the event too should've embarrassed many an organizer. A true regrettable stay. The Sofitel is far more professional and comfortable and better value for money.

Room Tip: Pool facing if you have to stay here
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  • Stayed: September 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank kkthapar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apsara Angkor Resort & Conference

Address: National Route 6, Airport Road | Kruos Village, Svay Dangkum Commune, Siem Reap 855, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet (WiFi) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#127 Luxury Hotel in Siem Reap
Price Range: ₱2,972 - ₱8,133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Apsara Angkor Resort & Conference 4*
Number of rooms: 168
Official Description (provided by the hotel):
Apsara Angkor Resort built in the styles of the Khmer & Colonial Architecture and decorated like the home of the Khmers, it offers a unique charm of bygone Angkorian era, complemented with the conveniences of today’s luxury that has all the comforts of a home away from home. The hotel blends a traditional ambiance of the old-world elegance and modern convenience. As guests enter the lobby, they are reminded of the charm of the Khmer arts & civilization. It features an impressive traditional-designed chandelier and marvelous artworks by original Khmer Masters to make any stay at the hotel truly memorable of the past romance. ... more   less 
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Also Known As:
Apsara Angkor Resort And Conference
Apsara Angkor Hotel Siem Reap
Apsara Angkor Siem Reap

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