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Reviews (178)
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All reviewsangkor watnational highwaytuk tukbuffet breakfastclose to the airportnight marketcomfortable hotelphnom penhpool sideroom was largegymaseanbathtub
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4 - 9 of 178 reviews
Reviewed 26 September 2017

The location of the hotel is very close to the airport. The room are big and the beds very comfortable. The staff was polite, friendly and helpful. The room service staff was very fast in responding. Easy to get to town by tuk tuk, tuk tuk was readily outside the hotel.

  • Stayed: September 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank MEE MEE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 10 September 2017

The two star rating is primarily because this hotel, despite its impressive building, clean corridors and its courteous but totally ineffectual service staff has no idea of hospitality, catering or how to make effective use of its seemingly massive infrastructure. Consider the following:
- The buffet breakfast or other meals are a mass of dishes, that appear inedible and are totally devoid of any flavor. Quality of food is very poor. Its best to avoid any meals at this hotel unless you would want to lose weight by enforcing a strict diet of salads and some fruit.
- Butter is served in a bowl with a spoon so that you can dollop it into your plate rather than with a knife to spread it on bread.
- Spaghetti is served with a large serving spoon that makes it impossible to pour any food on to the plate,
- Tables are laid out without adequate cutlery or napkins or glasses.
- Serving staff have minimal or no knowledge of english and its impossible to communicate as a result I had 3 omelettes on my table! I wonder what made the server believe that I wanted 3 omelettes!
- Coffee is insipid and is served at luke warm temperature from a large stainless steel container.
- The hotel has a paucity of irons and ironing boards. I had to wait for 1.5 hours before the hotel could retrieve these items from another hotel guest at 10 pm. I got a call at 6:05 am the next morning enquiring whether they could take back the items from my room. The hotel has no idea of how to treat guests and does not consider convenience or seek permission prior to calling at an unearthly hour.
- The Gym is well equipped but is not air-conditioned as a consequence its literally a sweat pool.
- Bath towels are not readily available at the pool side.

At checkout I was informed that a 2% fee would be levied for credit card payment using a Visa or MasterCard. This is certainly improper and should deter any tourist or business traveller. I would have checked out on Day 1 had the Meetings not been organized at this hotel. The many slip-ups in the organization of the event too should've embarrassed many an organizer. A true regrettable stay. The Sofitel is far more professional and comfortable and better value for money.

Room Tip: Pool facing if you have to stay here
  • Stayed: September 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank kkthapar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 June 2017 via mobile

The Apsara is a perfectly average standard hotel. Probably like any other mid priced chain hotel. I felt there was above average variety at the breakfast buffet, a Cambodian noodle bar, omelet bar, hot entrees including fried rice and stir fried vegetables. There are both western choices and Asian choices.
The towels were thin and rough. We had some enthusiastic guests in the pool in the late evening that we could hear. It would have been nice if the lobby was air conditioned. The wifi was average, not fast. It's location on national highway 6 is convenient to restaurants. If you are looking for a place with character or uniqueness, this is not the place, but it is acceptable place to sleep.

Stayed: May 2017, traveled as a couple
Thank TanMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 February 2017

In this city, where every visitor comes to see the UNESCO heritage site, Angkor Wat, a main tourist attraction and an iconic monumental temple of Cambodia in the middle of the countryside, one can't expect too much from the hotel operators. The room is fairly spacious with a cozy balcony. Being on the main national highway, it's considered relatively convenient to reach the architectural wonders.

  • Stayed: February 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank yyzvoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 December 2016

had a spacious mini-suite. there is an outdoor pool surrounded by well-kept gardens. requires vehicle to get to places of interest - mainly the Angkor Wat complexes. owners appear to have developed a following in the international conferences community.

  • Stayed: December 2016, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bruce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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