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Angkor Century Resort & Spa
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Savings alert! 23% below average rates

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Reviews (379)
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All reviewspub streettuk tukasian guestsbreakfast buffetlarge hotelwalk into townold marketnice poollovely hotelpool viewthe hotel stafffloating villagevisit to siem reapstayed here for nightssiam reapnight marketwelcome drink
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Reviewed 2 January 2018 via mobile

This hotel was truly disgusting. It is posing as a 5* hotel but is more the level of a 2*/3*.

The positives:
It is near lots of restaurants and shops.

The negatives:
- It is in need of a good refurbishment and thorough deep clean. The rooms have carpets in which are filthy, stained and smelly. The whole room smells as a result. The carpet is therefore very sticky due to the staining and one is unable to walk with bare feet.
- The staff are very lazy and disinterested. Normally in 5* hotels they are very engaging and helpful. They do not want to help. When we complained about the state of our room, the front of house staff pretended there were no free rooms. We had already booked a non-refundable deal so we were stuck in this hotel. If you are coming to Siem Reap there are plenty of better hotels, which are better priced. Often the doormen and women are missing from the front door - when we arrived there was no one to help with luggage etc.
- The bathrooms are old, stained and falling apart.
- I have travelled all over the world, and This breakfast buffet is the worst one I have ever seen. There is no choice. They don’t even have brown bread - just white. The unwrapped butter floats in a bowl of cold water. They only have a choice of 2 fruits and these were covered in flies this morning. It’s self service for tea and coffee. No staff attend the tables to see if you are doing ok. They are only interested in collecting your meal tickets for breakfast.
- Many of the machines in this gym do not work. When we highlighted this to the staff they were not helpful.
- I do not think this hotel is concerned about the poor customer service they provide. They rely on income from the large tour groups that come daily - therefore they are not interested in revenue or good reviews from individual guests.
- I have attached photos to highlight the dust and staining we found in our rooms.

Do yourself a favour and choose somewhere else. I regret booking this hotel and wasting my money!

Stayed: January 2018, traveled as a couple
Thank Happy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angkor Century R, Manager at Angkor Century Resort & Spa, responded to this reviewResponded 9 January 2018

Dear Value Customer,

Warmest greetings from Angkor Century Resort & Spa!

First of all thank you so much for staying with us. On behalf of Angkor Century Resort & Spa, We would like to thank you for all your comments and feed-backs to our hotel, we do apologize for any inconvenience that not match to your expectation during your stay at our resort.

We wished you a great day and looking forward to welcome you again in the nearest future.

Best Regards,
Angkor Century Resort & Spa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 December 2017

the day i do the swimming in the morning after breakfast, i take the bath afterwards.
initially i have water for bath. but gradually water is getting less and cold. and finally there is no more water coming out.
furthermore, the flushing water also gone.
how can it be ranked 4 star?????

  • Stayed: December 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angkor Century R, Manager at Angkor Century Resort & Spa, responded to this reviewResponded 9 January 2018

Dear Value Customer,

Warmest greetings from Angkor Century Resort & Spa!

First of all thank you so much for staying with us. On behalf of Angkor Century Resort & Spa, We would like to thank you for all your comments and feed-backs to our hotel, we do apologize for any inconvenience that not match to your expectation during your stay at our resort.

We wished you a great day and looking forward to welcome you again in the nearest future.

Best Regards,
Angkor Century Resort & Spa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 December 2017

This was really luxury at its best. The staff were super. They were there to please! What a pleasure it had been to be spoilt by everyone from the doorman to the cleaners! The added bonus was a free cultural show on certain evenings. This was amazing as the show had traditional skits, music and dances depicting the Cambodian life. Was well enjoyed by all who attended. The spa offered great treatments and was most enjoyable with their expert therapists.

Stayed: November 2017
Thank ViP29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angkor Century R, Manager at Angkor Century Resort & Spa, responded to this reviewResponded 9 January 2018

Dear Value Customer,

Warmest greetings from Angkor Century Resort & Spa!

First of all thank you so much for staying with us. On behalf of Angkor Century Resort & Spa, We would like to thank you for all your comments and feed-backs to our hotel, we do apologize for any inconvenience that not match to your expectation during your stay at our resort.

We wished you a great day and looking forward to welcome you again in the nearest future.

Best Regards,
Angkor Century Resort & Spa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
11
Reviewed 22 November 2017 via mobile

We stayed here for 3 nights. The staff is very friendly and helpful. We were upgraded to a suite overlooking the pool area, very nice. Mr Piseth helped us in arranging trips. Ask him or someone else in the staff for advice and they will help you.

The hotel is about 20 minutes walk to the centre where there are plenty of good restaurants. We really enjoyed our stay here.

Stayed: November 2017, traveled as a couple
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angkor Century R, Manager at Angkor Century Resort & Spa, responded to this reviewResponded 9 January 2018

Dear Value Customer,

Warmest greetings from Angkor Century Resort & Spa!

First of all thank you so much for staying with us. On behalf of Angkor Century Resort & Spa, We would like to thank you for all your comments and feed-backs to our hotel, we do apologize for any inconvenience that not match to your expectation during your stay at our resort.

We wished you a great day and looking forward to welcome you again in the nearest future.

Best Regards,
Angkor Century Resort & Spa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 November 2017

I stayed at this hotel for 3 nights while visiting Siam Riep and Angkor Wat. The room was clean and comfortable. The attention that the staff provided was superb. They learned my name at the beginning and I was always greeted warmly. The location to downtown was great, only a 5 minute ride by Tuk-Tuk. There's a nice pool to relax and a spa. Free WiFi worked great in my room.

  • Stayed: November 2017, traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank gasd0c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angkor Century R, Manager at Angkor Century Resort & Spa, responded to this reviewResponded 9 January 2018

Dear Value Customer,

Warmest greetings from Angkor Century Resort & Spa!

First of all thank you so much for staying with us. On behalf of Angkor Century Resort & Spa, We would like to thank you for all your comments and feed-backs to our hotel, we do apologize for any inconvenience that not match to your expectation during your stay at our resort.

We wished you a great day and looking forward to welcome you again in the nearest future.

Best Regards,
Angkor Century Resort & Spa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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