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Reviews (3,873)
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All reviewsswim up barcitadel restaurantbeautiful hoteloperations managertuk tukmain restaurantjunior suitebreakfast buffetan oasislarge poolgreat poolwelcome drinkafter a long dayphnom penhpub streetpascalaccor
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Reviewed 3 May 2017

Customer service is great. All staff are very friendly and accommodating.You will feel very welcome as even the general manager will assist you on your way back to the airport. The location of the hotel is perfect as its just few minutes away from the temples, old market, pub streets and other must visit places. Few minor recommendations.

1. Please add some new menu for breakfast buffet.
2. Please find way to lessen or totally removed the mosquitos. Outside of the lobby is a great place to eat and have a nice wine or champagne at night but mosquitos are stopping the guest to appreciate the nice view that the hotel is offering.
3. Mini activity with the touch of cambodian culture would be great to help the guest spend more in your hotel :).

Overall the experience is great. Kudos to all friendly staff. :)

  • Stayed: April 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank glamourbycathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 8 May 2017

Bonjour glamourbycathy,

Thank you for taking the time to post a review after your stay in Sofitel Angkor Phokeethra.

It is a pleasure to read that our Ambassadors look after your comfort and satisfaction during your stay in Sofitel Angkor.

We well acknowledged the points you raised and we thank you again for this feedback.

Sincerely,

Pascal TADIN
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 May 2017

Beautiful hotel, a little out of the city area, but only a $2 tuk tuk ride away. Bathrooms are spacious, L'Occitane toiletries, fluffy towels, slippers and bath robes.
Comfortable beds with high quality linen and pillow choices. The pool was far too warm - but April/May is the hottest season so not unexpected. Staff are attentive and friendly and very helpful. Only drawback was the chairs outside on our terrace - very uncomfortable. Mosquito control in the room (electronic zappers maybe?) would have been useful.
The hotel Spa was first class - best massage I have EVER had (not cheap by Asian standards but well worth it).

Room Tip: A ground floor room with a terrace overlooking the lake was perfect - but take bug coils or repellent, the mosquitoes are ferocious.
  • Stayed: April 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank BrisbaneGretski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 8 May 2017

Dear BrisbaneGretski,

Thank you for your review on TripAdvisor.

The team is thrilled to read your comments is a very good encouragement to strive ourselves for service excellence.

We hope to see you again in Cambodia.

Sincerely,

Pascal TADIN
General Manager

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Reviewed 3 May 2017 via mobile

We enjoyed 5 nights at Sofitel Angkor (Siem Reap) and were very impressed. The resort and gardens are beautiful and it also offers good dining options. Staff were exceptional in their attention to service and made our stay even better- nothing was too much trouble. Great location for visiting Angkor Wat and just a couple of minutes by Tuk Tuk ($2) to Pub Street and markets

Stayed: April 2017, traveled as a couple
1  Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 8 May 2017

Dear Sharon L,

Thank you very much for the generous comments shared on TripAdvisor.

We are very thrilled to know you had an enjoyable time with us.

Hope to see you again in Siem Reap.

Sincerely,

Pascal TADIN
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 May 2017

Stayed here 5 night last month. Very hot but aircon good, lovely room (522), only drawback is bed was uncomfortable (very). Most unlike Sofitel. We had bought a Luxury Escapes package which was great value. Pool and swim up bar very easy to like.

Room Tip: Poolside rooms would be great for children
  • Stayed: April 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Julian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 8 May 2017

Bonjour Dawneen,

Thank you for reviewing our property on TripAdvisor.

We really appreciated your comments regarding your stay which will be shared to the team.

We look forward to welcoming you soon.

Sincerely,

Pascal TADIN
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 May 2017

Beautiful Hotel close to every place you want to visit. The grounds are beautiful filled with lots of greenery and flowers. The pool is large and relaxing. A perfect place to cool down after a days of seeing Angkor. Tuk Tuks are always available, cheap and easy just ask concierge. Went to the Dancing show they put on and enjoyed. Mainly we found it was a nice place to just relax a bit and catch your breath,

  • Stayed: March 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Dawneen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 8 May 2017

Bonjour Dawneen,

Thank you for reviewing our property on TripAdvisor.

We really appreciated your comments regarding your stay which will be shared to the team.

We look forward to welcoming you soon.

Sincerely,

Pascal TADIN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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