DURING NEW YEAR EVE!
We went to Siem Reap province to celebrate our New year eve.
We had been recommended this hotel through Tourism Cambodia Co.Inc Hotel Reservation Agent. First of all, we had verify with our reservation agent that we will arrived a bit late around 9PM in the evening due to my work schedule. However, when we arrived at the hotel the room was not ready and they asked us to pay for extra of 15 USD for our friend. We understood that extra charge is a must, but it ridiculous expensive, because when we reserved this room with our reservation agent the room price is only 25 USD for 2 people include breakfast and can stay up to 2 kid ( under 12 Year sold). However, we don't argue with them. We just asked them if there any discount for extra person charge, The lady receptionist with a dark skin said take it or leave it, extra charge is a must. We called to our travel agent to negotiate about this incident. We was very angry at that time due to a crazy extra charge. Meanwhile, we was assisted by Reservation Agent from Tourism Cambodia by Phone. Mr. Elwin Lay was a very helpful reservation agent in travel industry we never met before. He asked us nicely that if there any possible that he can talk to receptionist or duty manager at that hotel through our phone. We gave the phone to the receptionist, they talk about 30 minute. However, the hotel stilled say that we need to pay for extra charge of 15 USD whereas normal day they charge only 5USD. The most annoying thing is that we have book this hotel for 3 days, 29, 30 ,31 so we need to pay extra for the whole 3 day with equal to 45 USD extra, which is very crazy. I understand about the high occupancy rate due to festival season. however, 29 and 30 is not a festival season yet. 31 December and 1 of January is the Festival day, why they charge us so crazy. In this case, due to a high volume of argue Mr. Elwin Lay provide us a free of charge for the extra-charge by making the hotel charge to the company and they only charge us 5 USD per day only. It was a very satisfied service that been provide by our travel agency. If we booked to the hotel platform directly, i believe we may need to pay for extra 15 USD per day.
- Official Description (provided by the hotel):
- Okay 1 Villa is conveniently locate in the central of Siem Reap's historical city closed to shopping and the business center; with attractive sites nearby. Okay 1 Villa will be beyond your expectations with 60 luxurious rooms including Family, Suite, Deluxe, Superior and Standard rooms, all finely decorated in Khmer traditional style furnishing and wooden floors for Deluxe and Suites and lobby restaurant. Comfort will surpass your expectations individually controlled air-con, color television with cable channels, mini bar, hairdryer, Wifi internet connection, slippers, local and international dialing, customized toiletries, bathtub with shower, electronic safe. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Ctrip TA and HotelQuickly so you can book your Okay 1 Villa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Okay 1 Villa Hotel Siem Reap