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Review of Okay 1 Villa

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Okay 1 Villa
Ranked #148 of 384 Hotels in Siem Reap
Reviewed 1 week ago

We went to Siem Reap province to celebrate our New year eve.
We had been recommended this hotel through Tourism Cambodia Co.Inc Hotel Reservation Agent. First of all, we had verify with our reservation agent that we will arrived a bit late around 9PM in the evening due to my work schedule. However, when we arrived at the hotel the room was not ready and they asked us to pay for extra of 15 USD for our friend. We understood that extra charge is a must, but it ridiculous expensive, because when we reserved this room with our reservation agent the room price is only 25 USD for 2 people include breakfast and can stay up to 2 kid ( under 12 Year sold). However, we don't argue with them. We just asked them if there any discount for extra person charge, The lady receptionist with a dark skin said take it or leave it, extra charge is a must. We called to our travel agent to negotiate about this incident. We was very angry at that time due to a crazy extra charge. Meanwhile, we was assisted by Reservation Agent from Tourism Cambodia by Phone. Mr. Elwin Lay was a very helpful reservation agent in travel industry we never met before. He asked us nicely that if there any possible that he can talk to receptionist or duty manager at that hotel through our phone. We gave the phone to the receptionist, they talk about 30 minute. However, the hotel stilled say that we need to pay for extra charge of 15 USD whereas normal day they charge only 5USD. The most annoying thing is that we have book this hotel for 3 days, 29, 30 ,31 so we need to pay extra for the whole 3 day with equal to 45 USD extra, which is very crazy. I understand about the high occupancy rate due to festival season. however, 29 and 30 is not a festival season yet. 31 December and 1 of January is the Festival day, why they charge us so crazy. In this case, due to a high volume of argue Mr. Elwin Lay provide us a free of charge for the extra-charge by making the hotel charge to the company and they only charge us 5 USD per day only. It was a very satisfied service that been provide by our travel agency. If we booked to the hotel platform directly, i believe we may need to pay for extra 15 USD per day.

  • Stayed: December 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank John_Colin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 - 7 of 553 reviews

Reviewed 3 weeks ago

It is very good hotel in all departments, at first they provide me very small room but later changed it and staff is very helpful. Manager Mr. Hong is very friendly and his staff respects him alot. Superior quality in management.

Room Tip: Ground floor rooms are small.
See more room tips
  • Stayed: December 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Mehul_Kirit_Shah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We booked our hotel thru Agoda, the room rate was with airport transfer and breakfast. When we arrived at the airport, nobody was waiting for us. We contacted the hotel told them that there were 5 of us with 6 luggages. Look at the attached photo to see our ride.
The room is smaller than average, the bed is good enough to provide a good night sleep. The A/c is really, realy cold which is good because the wheather outside is really, really hot.
Small bathroom, the water pressure on the faucet sink and the bidet is really strong and yet the water from the shower is really weak. Individual water heater. Pool on the 6th flr. Breakfast is mainly egg served 4 different kinds, ham n sausage, bread and fruits. Coffee and tea,

Stayed: January 2018
3  Thank davehwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

It was an amazing trip with my friends. We really enjoy staying at the hotel. With friendly staff, more food selection, good room with complete amenities and nice decoration.
Nothing bad to say. All are good.

Stayed: January 2018, traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I stayed in this Guesthouse for 10 days and I would say it’s one of the better guest houses to stay. The staff are always smiling,the housekeeping were hardworking. Some advice: just make it sure to put the don’t disturb sign if you don’t want them to knock at your room for room cleaning in the morning.

Stayed: January 2018, traveled solo
1  Thank rhum_cola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Okay 1 Villa

Address: No. 0325 Tapul, Sangkat Svay Dangkum, Siem Reap 17000, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Best Value Hotel in Siem Reap
#76 Romantic Hotel in Siem Reap
Price Range: ₱993 - ₱3,189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Okay 1 Villa 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Okay 1 Villa is conveniently locate in the central of Siem Reap's historical city closed to shopping and the business center; with attractive sites nearby. Okay 1 Villa will be beyond your expectations with 60 luxurious rooms including Family, Suite, Deluxe, Superior and Standard rooms, all finely decorated in Khmer traditional style furnishing and wooden floors for Deluxe and Suites and lobby restaurant. Comfort will surpass your expectations individually controlled air-con, color television with cable channels, mini bar, hairdryer, Wifi internet connection, slippers, local and international dialing, customized toiletries, bathtub with shower, electronic safe. ... more   less 
Reservation Options:
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Also Known As:
Okay 1 Villa Hotel Siem Reap

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