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Shanghai Angkor Villa & Spa Resort
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Reviews (232)
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All reviewsfrench ownerfree facialunique boutique hoteltuk tuksmall propertyswimming poolfrench colonial stylefruit platterliving roomairport transfernoodle soupenjoyed my staybooked this hotelthree nightspub streetafter a long daysamar
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Reviewed 23 November 2016 via mobile

I highly recommend this delightful boutique hotel in Siem Reap. The staff were welcoming, efficient and professional. We received good advice with regard to visiting the historic sites from the General Manager Bertrand and arrangements were put in place to make it very easy for us to make the most of our time there yet we were still able to fully enjoy our stay. Situated near to Angkor Wat and the center of town yet peaceful and quiet within the bounds of the hotel. A clean and pleasant swimming pool. We were served a very generous breakfast. All the meals we ate at the Hotel were well presented and very tasty with dishes on the menu to suit all palates.

Stayed: November 2016, traveled with family
Thank vwg0lf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 October 2016 via mobile

Location wise the property may not be for every travelers especially those who prefer staying very near to pub street area.

However, we like the tranquility of the area and their attentive staffs. We were served by the same waitress in the restaurant throughout our 3 nights stay, she was definitely a gem!

The property was half-occupied during our stay so it was very quiet and most of the time it seems like we were having the resort to our own. Bumped into other guests occasionally and they were quite friendly too.

We love their ala carte breakfast menu too, their homemade pineapple jam with a hint of ginger taste is my favorite!

Stayed: October 2016, traveled as a couple
1  Thank CH_1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 August 2016

OVERVIEW
Coming here for the Angkor Empire Marathon was my main aim for this trip. Siem Reap has changed alot over the years since I came in 2006. From the only big establishment of Le Meridian Resort, they have many more to offer and also hospitality competition is getting tight. As this time I was travelling with older folks and all ladies, I had to make sure that the hotel is really comfy, especially my own mother is a very very stringent person when it comes to hotel selection. After consultation with her, we finally land on Samar. Just from the pictures, she said she felt that this little resort will be good. I must say I was a bit taken aback from the Poor reviews put forth here, but we nevertheless went ahead.
BOOKING
I originally booked on Agoda and Booking. com for two rooms as I needed 2 rooms, agoda.com could only provide me one. After the booking, I got in touch with manager Mr Bertrand, he was patient in replying and gave me clear directions on the amount to prepare for the trip. Throughout the e mails, he was patient and assured me that the rooms are well prepared for our trip. I like this French professional way of dealing things. So there we are prepared and packed ready to go.
LOCATION
To speak the truth, this hotel is not only the usual Pub st or Main National road, so it is of course not easy to find. But this is also its advantage, you can be sure you are out from the tourists infested area ( esp these days there are so many Korean and Chinese big tour buses and groups). If you are however going for those cliche big tours, then do not bother to come here because this place is all about style and niche. The establishment is smaller in real life than in the pictures, but it is definitely tastefully designed. It gives you the feel of a big home rather than a hotel. If I am not wrong there are not more than 10 rooms and one big villa in the whole ground. It is very well kept, very clean, tidy and a lot of plants around. Already we felt relaxed.
STAFF and MANAGMENT
We were greeted by the staff who was expecting us. The lady in the counter are more conversant in English, so they were the ones to serve us. But generally all the staff can actually speak English, but I guess the Cambodians are shy people, so they hardly speak. We were given a refreshing welcome drink, while I settle the bill with the staff. We had to pay upfront the stay. There is, however, no need to leave a deposit for safeguard. So do prepare cash in hand ready or a valid credit card or hotel voucher for your stay.
ROOM
We all stayed on the second floor, the first room nearer the lobby is the one with 2 beds ( single) while the last room is one big bed. Both rooms are big and spacious and tastefully furnished with a European Colonial style design, I loved the black and white tiled toilets with nice bath tub. Definitely enough space. We were also given robes and slippers. Umbrellas and Hats were also provided for us as the weather is really hot. All these were free of charge. I must say the bed is really comfy, I had not problem at all snoozing like a pig for the 4 nights, even the aunties in the other room, who are light sleepers mentioned to me the beds are nice. There were choices of hard and soft pillows on the bed. Really comfy comforter and strong working aircon with fan to cool you down after a day in Angkor Wat is good enough a tourist can ask for ! The TV also provided many channels of entertainment in various languages. At the balcony, you can see the swimming pool and afar the vicinity. This is also a place good for chilling out and talking to friends.
Although the water pump was not working well at night, we mentioned it to the hotel staff and they quickly got the engineering plumber to get it fixed. So we could get hot soaks after visiting the Angkor Wat. There is no hot water making facilities but you can always get hot water from the kitchen from the staff who are more than willing to serve you. The fridge is cold and the hotel provides 2 bottles of drinking 500ml water.
FOOD
The food is really good. Although pricey, but hey in Siem Reap everything is in USD, comparatively to Singapore, it is worth it. To begin, first night we had a selection of Khmer Asian Western fusion gourmet with an Italian red. The meats are really tasty paired with the unique Khmer cooking style, the first night was already a plus for us. We could not finish everything but it was really good. For the breakfast, there are no buffet spreads, but we get our daily fruits and fruit juice with coffee and tea. Bread baskets were also given to us with Baguettes, crossaints, choco rolls and toast. Homemade jam was also served. There was even home made yoghurt for us. Daily the residents gets a choice of egg with either bacon or sausage. I really love the sausage, it is home made and good meat, no unhealthy transfat here!
We only tried their lunch on the last day and of course, the quality is really not compromised! Very tasty kway teow chicken noodles, Asian yellow noodles with pork bits. Yummay! I think the sweet treats here in the hotel is really good. We absolutely adore the French pastries here, like the pana cotta.
SWIMMING POOL
One good mention is that the pool is not infested with chlorine like most big establishment does, it does not hurt and dry your skin. The area around the swimming pool is nice to chill and relax. I absolutely love to laze around whole afternoon.
WIFI
I really hate the WIFI here, cos it was too efficient !! haha and I keep getting messages from work which I had to shut the phone down so that I can really enjoy the rest by the pool.
TRANSPORTATION
As the hotel is way out from the main road, there is no way to get out unless you walk out pretty far just to get the tuk tuk. I suggest you either get your own transportation and make arrangements with them to ferry you to and fro, or you can get the tuk tuk to come into the hotel via main road. From the pub st to the hotel is about USD4-5 per tuk tuk trip. Although the hotel also provide transportation at a higher price, the quality of the tuk tuk is better too. The hotel staff will not force you to take their tuk tuk, but if you need the service just let them know.
SPA
Free facial for the ladies ( one time) was good and refreshing, for the guys , they have shaving service which none of us used. But the spa was rather relaxing, we did the massage, although we cancelled last minute for 2 people, the staff also never forced us to pay for any late cancellation. They just smiled.
OVERALL
I must say the Samar is a place I would go back and also recommend. I was still worried that the staff will be like slow and cannot be bothered. But they are all generically very kind and quiet. They might appear non chalent but actually they are just shy, if you step out and talk to them, they will be more than happy to smile and talk to you, there is no hard selling in this hotel. Staff just let you take your time relax do your things. I love that factor, the last thing for a holiday is to handle hustlers!
Thank you Samar team for the wonderful five days four night!! Merci Beaucoup...

Room Tip: The centre rooms are larger, the hotel do not have lifts.
  • Stayed: August 2016, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Elmolita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
510
Reviewed 28 March 2016 via mobile

We stayed in double bedroom apartment (4 people) and had a wonderful stay.

Building and decoration of exquisite taste, remarkable artifacts you would not find in standard hotels, rooms in pre-existing local houses, refurbished with attention.

Location is half way between crowded city center and Ankor Wat - tuktuk is definitely needed but arranged by the staff.
Food is really good, and staff really helpful - they were kind enough to arrange for us a barbecue after an event outside. Very nice!
The pool is very comfortable and enjoyable.
We definitely recommend !

Stayed: March 2016, traveled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 March 2016

Sorry but I cannot particularly recommend this hotel.
I will start with the positives..... The staff in the dining room are fantastic. Always smiling and ready to help. Other staff were good and obviously tried very hard to please but my suspicion is that the upper management/owners do not really care for their staff.
The hotel itself is very nice, rooms and grounds are well done and cared for with a very nice pool.
It is located a bit out of town and you definitely need a tuk tuk to get around. It seems that at times when the hotel orders your transport the drivers are required to pay the hotel a significant share. This makes me question the ethics of this place and probably bothered me the most.
We ate one night at the hotel and besides being very expensive the food was very ordinary.
Having stayed in a few hotels during our travels this hotel left me feeling a little concerned for those who are providing the services.

  • Stayed: February 2016, traveled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Nunnna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prestaut B, Directeur général at Shanghai Angkor Villa & Spa Resort, responded to this reviewResponded 7 March 2016

Dear Nunna

Thank you for taking the time to give us your feedback.

I note that you have appreciated the quality of Samar Villas, our pool and the courtesy of our staff.

I'm sorry you have not enjoyed the dishes served for your dinner.

Regarding the use of tuk-tuks, we order for our customers, they are pay directly to the drivers every week with an agreed price schedule annually between “our hotel and the tuk tuk association ” to prevent any crazy prices apply by some private drivers. All prices are in the recommendation book in each room. DO PLEASE TAKE NOTE that the hotel or staff does not received any commissions on the prices charged, our ethics forbids this kind of behavior.

With my best regards

Bertrand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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