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Angkor Miracle Resort & Spa
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Reviews (1,153)
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All reviewstuk tukduty managerclose to the airportpub streetstar hotelbreakfast buffetthe salt water poolpool barbeautiful hotelfoot massagethe check in processhotel facilitiesthe ground floornoodle soupdowntown siem reaptemple tourrooms are big
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Reviewed 5 March 2018

We had a very wonderful 3 nights stay . Bedroom spacious,very comfortable beds and just walking to pool. Garden and swimming pool area is like a picture book and serene. All staff is amazing.
Huge selection of Food and breakfast with a huge range of delicious items.
All Staff especially Assistant Guest Relation Manger Senghout at Reception are exceptionally friendly and helpful.

Room Tip: Ground Floor
  • Stayed: February 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank tusith2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rong Y, Manager at Angkor Miracle Resort & Spa, responded to this reviewResponded 12 March 2018

Dear Tusith,
Greeting from Angkor Miracle Resort & Spa,

First, thank you so much for choose our resort for your accommodation during your stay at Siem Reap Angkor Cambodia.We hope that you had a memorable experience in Siem Reap then Angkor Miracle will still be your first choice accommodation for your future visits to Siem Reap Cambodia.
Once again, we thank for your positive feedback and warm believe our service.
On behalf of Angkor Miracle Resort & Spa team,

Best regards,
Mr. Kimly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 March 2018 via mobile

Pictures online accurately portray this beautiful hotel. We booked a Copa Cabana room, which was convenient for accessing the pool, restaurant, and spa. The room was pretty good, aside from our bed which I found to be hard like a rock. I suppose I should have asked for a mattress topper, to make sleeping more comfortable. We ate dinner at the restaurant one evening, and the pad Thai was absolutely delicious. Coffee was also good at the cafe. We utilized the Karma spa several times for the foot massages and traditional Khmer massages, which were excellent. I really enjoyed our stay here, and talking with the staff. Everyone was eager to make our stay enjoyable, and I would say the service was excellent.

Stayed: February 2018, traveled as a couple
Thank JulesReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rong Y, Manager at Angkor Miracle Resort & Spa, responded to this reviewResponded 12 March 2018

Dear Jules,
Greeting from Angkor Miracle Resort & Spa,

First, thank you so much for choose our resort for your accommodation during your stay at Siem Reap Angkor Cambodia.We hope that you had a memorable experience in Siem Reap then Angkor Miracle will still be your first choice accommodation for your future visits to Siem Reap Cambodia.
Once again, we thank for your positive feedback and warm believe our service.
On behalf of Angkor Miracle Resort & Spa team,

Best regards,
Mr. Kimly

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 March 2018

Very enjoyable stay. Bedroom spacious, but a little on the dark side. Very comfortable bed and housekeeping etc. all excellent.Lovely view from our room overlooking the swimming pool and gardens, which are very attractive and peaceful. Very friendly staff at the pool bar. Swimming pool and facilities first class.
Food at Dinner in evening adequate and breakfast with a huge selection, very plentiful and tasty, although at times a little chaotic, as most people seemed to eat early to go on trips to Temples etc.Staff at Reception and Concierge all exceptionally helpful and very anxious to please.

Room Tip: Ground floor rooms level with pool and have access to garden. Rooms overlooking pool are very acceptable
  • Stayed: February 2018, traveled as a couple
    • Location
    • Rooms
    • Service
Thank haroldgillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rong Y, E-commerce Officer at Angkor Miracle Resort & Spa, responded to this reviewResponded 9 March 2018

Dear HAROLDGILLOW,
Greeting from Angkor Miracle Resort & Spa,

We just want to thank you again for recently stayed with our hotel. Angkor Miracle is working hard for providing the best services to our guest whom stayed with our hotel. As the problem with a little on the dark side we will check and fix it as soon.

Once again, we thank for your positive feedback and we hope that you will be come to visit Siem reap again in the nearly future.

On behalf of Angkor Miracle Resort & Spa team,

Best regards,
Rong(Mr.)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 March 2018

I was amazed at the beauty and restful atmosphere of this resort! The staff are very attentive, every need is quickly met. The pool and spa are lovely, the meals are delicious and artfully presented. We very much enjoyed our stay!

Room Tip: pool views are lovely
  • Stayed: February 2018, traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank fmeyer3119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rong Y, E-commerce Officer at Angkor Miracle Resort & Spa, responded to this reviewResponded 9 March 2018

Dear FMEYER,
Greeting from Angkor Miracle Resort & Spa,

Thank for your feedback. We just want to say thank you again for recently choosing our hotel for accommodation place, it was wonderful to have you here. As you back home but we are still remember your lovely time here we hope you will be come to visit Siem Reap Angkor Wat and staying with Angkor Miracle again in nearly future.

On behalf of Angkor Miracle Resort & Spa team,

Best regards,
Rong (Mr.)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 February 2018

We arrived 11pm at the airport, duty manager welcomed us and advised we can not check-in because they are fully booked so they want us to bump off to other hotel even we had booked this 2 months ago. After several discussion they finally agreed to accommodate us and bring us to the hotel.
The moment i stepped inside the lobby there is a distinct smell somewhat like an old furniture. Second issue is we were refrain again to check-in because of the number of adults (4) and kids(2), they are giving us the room we booked and advised for the two adults to find other hotel int he middle of the night. We asked for another room but was declined because they are fully booked. We agreed to be in one room instead and just pay extra person since they only allowed 2 adults and 2 kids. Again they refused and said its against company policy. What the.... duty manager can't think of other options. After 1 hour of discussion they finally agreed to accommodate us by paying extra person in the room. My two kids are so exhausted already from the flight, the duty manager the assistant front office manager can't decide on what to do they keep on telling we need to seek permission we need to seek permission. Come on you guys already the manager yet still not empowered to decide?

Breakfast was so unappetizing, food warmer has a plate inside because the quantity of food is so few. Egg station is so dirty, staff making the egg wears watch and ring without gloves which i find it very unhygienic.

When you call the operator you need to repeat several times because they can not understand what your trying to say. I'm giving this hotel poor rating because of the bad experience we had.
Do not be fooled with the photos shown its not what you think, better yet book to a chain hotels.

Room Tip: Do not stay in this hotel
  • Stayed: February 2018, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ringringa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rong Y, Manager at Angkor Miracle Resort & Spa, responded to this reviewResponded 26 February 2018

Dear Ringringa,
Greetings from Angkor Miracle Resort & Spa!
First and foremost, we would like to thank you for choosing Angkor Miracle Resort & Spa as your accommodation in Siem Reap – Cambodia! We value your feedback as we are committed to excellence in terms of the service we provide to our guests and will always try to improve on our part.
We are deeply remorseful about the regrettable experience you had during your stay with us and sincerely apologize for the inconvenience caused. We understand your frustration hence we had investigated the case internally once again in order to reason out this matter.
After our investigation, we found out that you have actually booked 1 Deluxe City View room stating only 2 adults, 0 kids, checking in on 13th Feb and checking out on 16th Feb. As per our hotel policy, we can only accommodate up to 2 adults and 2 kids (under 12 years old) per room due to safety reason and we would like to seek your understanding on that. However, you arrived with 4 adults and 2 kids which made it impossible for our room to accommodate. We care about your safety hence we could not grant the check in. 13th – 16th Feb was also our peak period due to Chinese New Year, we apologize that we could not offer you another room due to the high occupancy rate we had that night. Our Duty Manager had to seek permission as it was against our policy to grant an over limit check-in as we are responsible for your safety in the end of the day, whatever possible danger that is evitable, we will avoid. On the second day of your stay, we actually opened another room to accommodate your family to avoid overcrowding. We hope that the stay was more comfortable after splitting your family into two rooms.
As for breakfast, the plate was placed inside for hygiene purposes. In Angkor Miracle, we always try our best to control the quantity and quality of our food as we do not wish to contribute to food wastage nor compromise on the quality of the food served. Thank you for your feedback on the egg station, we will take note of that and improve on our appearance and hygiene.
We also would like to apologize on the language barrier during your call to our operator and will try our best to improve on our language in order to serve everyone better. None the less, we appreciate your feedback and will make sure that we improve on our part. We hope that you would give us another chance to serve you better and have you as our returning guest.
Best Regards,
Seakim NGOV (Ms)

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