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“5-Star Experience all the way”

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Shintana Saya Residence
Ranked #1 of 385 Hotels in Siem Reap
Reviewed 2 weeks ago via mobile

The hotel owner David definitely knows how to deliver a surprising 5-Star hotel experience from beginning to end.

My friend and I were greeted at the airport by David with fresh coconut water and a cool refreshing towel. The complimentary shuttle to the hotel was quick where we were then warmly greeted by his team with drinks and information for our 4 day stay. David also generously provided complimentary treats throughout our stay including food and beverage which was very appreciated.

The location of the hotel was a simple 10 minute tuk-tuk ride into the heart of downtown Siem Reap which meant our stay was quiet and relaxing away from the noise of pub street and the bar district which were fun to visit but not stay in.

The hotel was quite intimate with only 9 rooms. The overall grounds, bar/restaurant, pool area and room itself were all immaculately designed with attention to detail and customer service. The food and service were outstanding and I would highly recommend a relaxing stay for friends or couples.

David and his team did an exceptional job throughout our stay and provided an amazing hotel experience overall. 5 out of 5 stars.

Stayed: February 2018, traveled with friends
1  Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 2 weeks ago via mobile

While I’ve had a TripAdvisor account for a long time and been lucky enough to stay at a lot of amazing hotels, this is the first time I’ve truly felt the need to write a review to say how awesome this one was.

From our warm welcome at the airport upon arrival (with cold towels and drinks) to our drop off today, David and his team were nothing short of outstanding. The personal service, the beautiful grounds of the estate, the food, and more “extras” than I can count made our time here one to remember.

Staying for 4 days and 3 nights, my buddy and I were taken care of the way you might if you were staying with close friends. Helping us plan and book drivers for day trips to avoid the crowds, making helpful suggestions for restaurants and things to do in town, to coming by with free beverages at dinner or by the pool, every last detail was taken care of. I even saw David (the owner) sneak a guy a bouquet of flowers to give his girlfriend when they arrived.

I honestly can’t say enough things about this hotel and it’s staff or recommend this place enough!! Believe all the positive reviews and the almost perfect score. This hotel deserves it.

Stayed: February 2018, traveled with friends
1  Thank toddwastaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Definitely the best hotel in Siem Reap and one of the best I’ve ever stayed in anywhere. The owner David and his team really go above and beyond to give their guests the perfect experience. It all began with our free airport pickup which included the best fresh Coconut drink I’ve ever tasted, a cool towel for the car ride, and a jasmine flower. The car was spacious and comfortable and our driver had excellent English. The courteous staff and owner David greeted us on arrival and walked us to our room. We stayed here as part of our honeymoon and received the complementary room upgrade, which was very nice and the room was enormous, clean, modern and beautifully decorated. The room included a free mini bar and fruit and snacks. There is complimentary coffee in the room or you can order it from the restaurant free of charge. And it was delicious coffee. They also decorated our bed with flowers for our honeymoon and provided us with a flower bouquet and wine. The bed was very comfortable with soft sheets and pillows. They definitely pay attention to all of the small details and it shows. The hotel grounds are beautiful and intimate. There is a lovely pool area next to the hotel restaurant/bar which looks like something out of a travel magazine. The main house had a beautiful staircase and decorations throughout. We ate twice at the hotel restaurant for dinner and lunch and the food was phenomenal. One of the best salads I’ve ever had and great smoothies. You could easily eat all of your meals here! Everything we tasted was fresh and delicious and the service was perfect. They have a nice selection of local cuisine and western cuisine. The hotel arranged our Angkor Wat tour including morning pickup and guide for the day. The hotel gave us breakfast to bring along with us since we left so early. The tour guide that they reserved was also excellent and we felt well taken care of and learned so much about Cambodian culture and history. The tuk tuk driver was always waiting for us with bottled water. It was easy to pay for everything tour related as part of our check out process. We enjoyed the pool after our Angkor tour and David and his team provided us with complementary fruit and a very tasty cold tea beverage poolside. At night, they arranged a free tuk tuk ride for us into town for our dinner reservation and it costed only a $4 tuk tuk ride on the way home. Our trip ended with David personally driving us to the airport, which was again complementary. There is a reason this hotel is so well rated and I would recommend it to everyone for the reasons I mentioned from the hotel, food, rooms, all of the complementary additions (airport rides, snacks/drinks, tuk tuk rides), and of course the lovely staff.

Stayed: February 2018, traveled as a couple
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

If you are considering hotels in Siem Reap, stop searching and stay here! My wife and I just returned from a week in Siem Reap, staying at the Shintana Saya Residence for the last few days. We initially stayed at the Sokha Resort, a large international hotel, so have something to compare with. But we wish we had been at the Shintana Saya the entire time. The physical layout is compact, but beautifully designed and executed with a pool, open air bar/restaurant, garden and rooms. Our room was modern and comfortable, but the real draw was the staff and owner David. The staff were friendly and speak great English. Rina at the front desk organized a great guide with car for us to visit Angkor Wat and other temples for two days. Each day, after driving around the country, we were more than glad to return to the Shintana Saya and its pool. Like others who have written reviews, we ended up eating at the hotel’s restaurant multiple times. Its cuisine was equal to the best places downtown and included both western and local dishes. The Shintana Saya is a few kilometers from the center of town, but the owner David gave us his phone number, a ride downtown and a ride back late in the evening… he is as attentive and service oriented as the best hoteliers in any country. Cambodia and Siem Reap have much to offer for first time visitors. Still, the tranquility, service and quality of the Shintana Saya residence remain as some of the best memories of our great visit.

Room Tip: Only nine rooms... ours was on the ground floor but secluded
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  • Stayed: February 2018, traveled as a couple
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2  Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

David and his dedicated staff were fantastic and we thoroughly enjoyed out stay at Shintana Saya Residence. The hotel is beautiful and conveniently located. I would highly recommend a stay with the team.

  • Stayed: January 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank richardalls0p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shintana Saya Residence

Address: Street 30 | Phum Veal, Sangkat Kouk Chak, Siem Reap 17253, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 385 Hotels in Siem Reap
Price Range: ₱5,217 - ₱14,451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shintana Saya Residence 4*
Number of rooms: 9
Official Description (provided by the hotel):
Shintana Saya Residence is an upscale unique property in Siem Reap, well designed, hip and tasteful. Enjoy the comfort and quiet of 9 rooms and suites, a swimming pool, a rooftop terrace with a stunning views of Bakheng mountain and an all-day dining restaurant and bar where traditional Khmer design meets modern luxury with different styles. Surrounding by lush tropical garden, beautiful layout, very chic with a serene and relaxing atmosphere. The location is about 8 minutes Remork-Tuk Tuk drives from town in the direction of the magnificent temple of Angkor Wat. ... more   less 
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