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Silk D' Angkor Residence & Spa
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Reviews (54)
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All reviewstuk tuk ridespecial thanksnice pool areapub streeta great place to stayamazing staffenjoyed our stayreceptionistmrtourspaangkordriverbalconytowelscambodia
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Reviewed 18 March 2017 via mobile

We enjoyed our stay at Silk d'Angkor and found it convenient for Angkor Wat, a bit too far to walk to Pub street but cheap/easy tuk tuk ride. Very nice courtyard pool and restaurant. Only room for improvement would be that our booked room wasn't available on arrival so we switched the second night. Help from desk staff in arranging tuk tuk from the hotel to tour Angkor could be improved as a miscommunication with our driver lead to some slight confusion and rearranging of our plans.

Stayed: March 2017, traveled as a couple
Thank CdnCathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 23 March 2017

Dear CdnCathy,

Warmest greetings from Silk D’Angkor Residence!

Thank you for choosing Silk D’ Angkor and also for taking the time to share your both positive and negative stay experiences with us.

Sorry about the accommodation here is not your right taste. We of course will take every guest’s feedback to improve our defective areas and optimize the satisfactions for our future guests.

I have checked with our front of the house team and I have learnt that you booked the room with pool view, unfortunately it was not available on the first night; however, we upgraded you to our Deluxe room with balcony and compensated you a complementary of Khmer dinner. On the next day, we moved you to our pool view with balcony which is more expensive than the room you reserved.

We understand your needs but we have offered you more than it should be due to the error of our room allocation, and we ensure this problem will be repeated for the other guests.

Once again, thank you very much for your feedback and I trust that we will have another chance to restore your confidence back in the near future.

Warmest regards,

Somnang KHOUERN(Daniel) l Manager
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Residence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 March 2017 via mobile

We had a wonderful time during our stay. Great rooms, great service, great staff. Especially Sky he was super helpful. Facilities were great can't recommend highly enough. We'll definitely be returning to this great little find!

Stayed: January 2017, traveled with family
1  Thank gazzas52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 23 March 2017

Dear Gazzas52,

Thank you for taking the time to share your positive review on TripAdvisor. Lodging at Silk D’ Angkor Residence is a tranquil place to relax for your holidays.

We all feel excited that your stay was enjoyable and exceeded your expectation.

Thank you for choosing Silk D’ Angkor Boutique Hotel and we look forward to the pleasure of welcoming you back soon!

Thank you,

Somnang KHOUERN(Daniel) l Manager
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Residence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 March 2017 via mobile

A short two day stay but the hotel staff have been friendly and attentive. Our room was clean and well maintained. Nice pool area. The hotel is quite central only a $2 tuk tuk ride to Pub St and Markets. Would certainly recommend.

Stayed: March 2017, traveled as a couple
Thank Spencey64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 23 March 2017

Dear Spencey64,

Warmest greetings from Silk D’Angkor Residence!

We would like to thank you for spending your valuable time to write an excellent review on Tripadvisor and recommending our property to other people.

Silk D’Angkor is located in the quiet and relaxing place along the main route to Angkor Wat Site in 5km, 1.5km to downtown. We have trained our staff very well about cleanliness in the rooms as well as the hotel area also about the guest satisfaction. The guests who stay at Silk D’Angkor Residence are able to rest at the poolside which makes the feeling fresher along with drinks or food ordering, and our team is always available to assist.

Once again, many thanks for your supports and we are really happy to have you stay with us.

If you are planning to visit Siem Reap, Cambodia in the future, we hope you are choosing us again.

Thank you,

Somnang KHOUERN(Daniel) l Manager
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Residence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 March 2017 via mobile

We stayed 3 Nights in the Hotel and we can totally recommend to book the Angkor Watt Guided Tour with receptionist Tom. He was very friendly and made good recommendation of what to do and what to visit when. And Neat is the best tuktuk driver in town :)

Stayed: February 2017, traveled as a couple
Thank PKermit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 23 March 2017

Dear PKermit,

Thank you for choosing to stay at Silk D’ Angkor recently and for spending the time writing about your comfortable stay. We’re thrilled to read of what an enjoyable holiday you had and shared your great comments with our team here.

Staying at Silk D’Angkor Residence, the guests feel like they are at their away home taken care well by our Cambodian staff.

Again thanks for your recommendation and satisfaction with our hospitality.

Our team will look forwards to welcoming you in the shortest notice and if you need further assistance from me personally, please do not be reluctant to let me know via the email attached.

Thank you,

Somnang KHOUERN(Daniel) l Manager
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Residence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 February 2017 via mobile

This is hotel that excellent in siem reap city. And the staff is very friendly ,Tuk tuk driver is very for take to every place.The restaurant is good food. The pool is very nice and cool for swimming..

Stayed: February 2017, traveled with friends
1  Thank lun016385545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben P, Manager at Silk D' Angkor Residence & Spa, responded to this reviewResponded 23 March 2017

Dear Lun016385545,

Thank you so much for leaving us an excellent review on Tripadvisor for our property and let us know how your experience was!

The perfection at Silk D’Angkor Residence is made up by excellent staff and the property as a whole and especially you have given us the chance to serve you and your joy and happiness are our greatest rewards.

Our team will look forwards to welcoming you in the shortest notice and if you need further assistance from me personally, please do not be reluctant to let me know via the email attached.

Thank you,

Somnang KHOUERN(Daniel) l Manager
Email: somnang.khouern@silkdangkor.com
Silk D’Angkor Residence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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