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“Great hotel and wonderful staff”

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Sumeru Boutique Hotel & Spa
Ranked #19 of 385 Hotels in Siem Reap
Reviewed 2 weeks ago

So glad we picked this lovely hotel for our four night stay in Siem Reap. From the moment they picked us up at the airport until the day we departed the very attentive staff looked after our every need. Although located in a backstreet somewhat off the main road, once inside the entrance to the hotel we felt so at ease and the hotel was the perfect place to relax. Lovely breakfast provided each day, and in the evening we enjoyed some marvellous Khmer food in the restaurant. Helped us plan our days visiting the Angkor Archaeological Park and sorted out all our transportation arrangements. Totally agree with the positive comments provided by others. In summary, fully recommend the Sumeru Boutique Hotel & Spa and its wonderful staff as a great place to stay....you will not be disappointed!

  • Stayed: February 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank steveJ711AG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chanthy C, General Manager at Sumeru Boutique Hotel & Spa, responded to this reviewResponded 5 days ago

Dear Steve,

Thank you very much for writing us the great review and your compliments on our team and our restaurant after your recent stay with us at Sumeru. We are delighted to hear that you had a wonderful experience with us. All the best wish to you and hope to see you again in near future.

Yours sincerely,
Thank you.
Chanthy CHHORN
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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11 - 15 of 206 reviews

Reviewed 3 weeks ago via mobile

Like many of the reviewers we were on our first visit to Siem Reap, indeed first to this part of the world. Having come from 4 days in HCMC, our arrival in Cambodia provided an interesting visa purchasing experience quickly followed by a breezy customs passage. We then had the pleasure of being welcomed by Vin from Sumeru, who began what can only be described as one of our most pleasurable travel experiences. Without echoing comments made by others, with which I heartily agree, I can say that leaving Sumeru after only one night’s stay to join a package tour with different accommodation, filled us with regret that we intend rectifying on another visit!
In short, a tranquil oasis was found that immediately put us in a relaxed frame of mind and highlighted what a delightful and charming place Cambodia and her people are.

Stayed: February 2018, traveled as a couple
Thank Jerome A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chanthy C, General Manager at Sumeru Boutique Hotel & Spa, responded to this reviewResponded 5 days ago

Dear Jerome,

Thank you very much for taking your valuable time to sharing you amazing review on TripAdvisor and your compliments on our staffs. Our whole very glad to hear that your had a wonderful stay with us. We wish you all the best and hope to see you again soon in your future plan.

Yours sincerely,
Thank you.
Chanthy CHHORN
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

It was our first trip to Siem Reap, and we were not disappointed at all. Mostly because of our impeccable stay at Sumeru Boutique Hotel & Spa!
We were picked up from the airport by one of the countless super friendly staff. Each and every staff was VERY helpful, and would go above and beyond to cater to our needs, including helping us plan our day excursions and arranging tuk tuks and guides for us at a moment's notice. We cannot stress how helpful each and every one of the staff have been.
Once we arrived at the hotel, the staff greeted us with the brightest smiles, and brought us to our beautifully laid out rooms that included welcome snacks and drinks. A nice touch!
Each room at the hotel has a balcony, perfect for watching the sun set during the sunny afternoons. Perfect place to wind down at the end of the day! Afterwards we would go downstairs to the restaurant for some excellent Khmer food. Alternatively, they also do room service. Other nights, we would just Tuk Tuk into Old Town (5 minute ride) for dinners. Super convenient.
We could not recommend this hotel any more. You won't regret choosing Sumeru Boutique Hotel & Spa!

  • Stayed: December 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank _tothedays7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chanthy C, General Manager at Sumeru Boutique Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Tothedays7,

Thank you very much for visiting us once again and for taking the time to share your great experience and your complements on our colleagues. We are extremely happy to learn that you truly enjoyed every aspects of our hotel. We wish you all the best and we hope to welcome you back at Sumeru Boutique Hotel & Spa again in your future plan.

Yours sincerely,
Chanthy CHHORN
General Manager

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Reviewed 4 weeks ago via mobile

The hotel is lovely- great breakfast an service but make sure you use their airport transfer service- the local taxis can’t find it. My only complaint would be that the hotel was opposite a ktv place so it was loud until late into the night- the soundproofing on the room was terrible- could hear dogs barking and people in the adjoining rooms

Stayed: January 2018, traveled solo
1  Thank Mrs-Smith-jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chanthy C, General Manager at Sumeru Boutique Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Mrs. Smith Jones,

Thank you very much for choosing to stay with us and sharing this review on Tripadvisor. We are delighted to learn that you enjoyed our hotel, unique breakfast and services. However, please accept our sincere apology on the neighbor​ activities and your comment is well noted and will be taken on board for the negotiation and future improvement.

In any cases, please contact me directly if you ever consider to return and I would be pleased to assist you with bookings or any other inquiries.

Best wishes,

Chanthy CHHORN
General Manager

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Reviewed 4 weeks ago via mobile

What a gem ! Fantastic service from knowledgable staff that cater to your every need. Rooms clean and really well equipped. Great pool and sun beds 7 star service definitely recommended also good location

Stayed: January 2018, traveled as a couple
1  Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chanthy C, General Manager at Sumeru Boutique Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Kim B,

Thank you very much for sharing this great experiences Sumeru and complements to our staffs. Our whole team are extremely happy to hear that you had a wonderful time with us. Wish you all the best and hope to see you again in your future plan in Siem Rep.
Yours sincerely,
Thank you.
Sumeru Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sumeru Boutique Hotel & Spa

Address: Krom 6, Phoum Sala Kanseng, Sangkat Svay Dangkum, Siem Reap 17259, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 385 Hotels in Siem Reap
Price Range: ₱3,489 - ₱15,260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sumeru Boutique Hotel & Spa 4*
Number of rooms: 24
Official Description (provided by the hotel):
Sumeru Boutique Hotel welcomes honoured guests to Siem Reap City, the gateway to Angkor Archaeological Park. If you seek an attentive and personalized Khmer hospitality experience, then Sumeru is your home. Our humble 24 room establishment is conveniently located just five minutes from Siem Reap town center (Pub Street, Old French Quarter) and a short 10-15 minutes drive to Angkor Wat and the Angkor Archaeological Park Region. Travelling to and from the airport is a breeze as we are located just 10 minutes from Siem Reap-Angkor International Airport. This airport provides non-stop services to several major regional destinations including Bangkok, Hanoi, Kuala Lumpur, Ho Chi Minh City, Hong Kong, Manila, Seoul and Singapore. The Sumeru family are awaiting your arrival, we will make sure you are treated like family from the first meeting to your departure. ... more   less 
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