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Reviews (364)
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Reviewed 19 May 2018

Traditional style hotel just a few minutes walk from Union Station.

Staff are friendly and helpful.

Rooms are clean and spacious. Lots of lights. Desk to work on. Plenty of TV Channels.

Big, clean bathroom.

Breakfast buffet was OK - toast / cereals / cold dishes / hot dishes.

Location is good. Easy, few minutes walk to Union Station. Supermarkets are opposite and one street away. Big discount store nearby selling masses of stuff for 10AED. Felt like a safe area to walk around in. Big, modern shopping Mall 5 minutes walk away. Pizza Hut / Starbucks / KFC all very close.

Easy and quick to get Burj Khalif or the incredibly massive Dubai Mall from there on the train from Union Station, about 20 minutes. Train is very cheap.

Range of guests staying there - families / couples. Would be fine for business people and then use the train to get to the Financial District.

Internet was OK, but challenging to connect to initially, and not strong enough for video calls.

  • Stayed: April 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank PaulMalaikat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018 via mobile

I went to Dubai as a single traveller. I stay in this hotel from march 25 to march 31. The location of this hotel is one of the best. It is near in union metro, restaurant, 24hrs supermarket, and malls.

The staffs are very accomodating. I always asked the concierge to wake me up in the morning because of my plans and if i got visitors i always informed them.

The room was spacious for 1 person. Everyday they usually do some cleaning in the entire room. About the internet if you got problem like me,just informed the staff and they will send to you their IT to fix it. They wil give you different passwords for different gadgets.

Stayed: March 2018, traveled solo
Thank mean_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 13 March 2018

A very beautiful hotel. Close to Al-Ghurair Shopping mall. Withing walking distance to union metro station.

Rooms and beds were clean. the bathroom was also clean.
What I like the most about this hotel was its interior decoration. Very comfy and nice.
There is also a swimming pool.

However, the hotel staff disappointed me. When we arrived we kept asking for the bellboy and receive no answer. Reception staff seems to avoid our calls. We had heavy pieces of luggage and had to carry all them ourselves inside.

We asked for a wake-up call and didn't receive it either.

Also, the in rooms snack and drinks were expensive.
they charge you 4 AED for a 1 AED water bottle.



If you need snacks, just cross the road to the mini supermarket.

They also DO NOT sell attractions or organize trips for the guest which I find quite disappointing.

  • Stayed: December 2017, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank zoubeir91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 March 2018

This was a family vacation, and the location of the hotel, just a 10-minute walk from the Union Metro station, in Deira, was ideal. Union Metro station is a hub for the Red and Green Metro lines and one can go almost anywhere in Dubai from here.

Deira is the old part of Dubai and is separated from Bur-Dubai (the modern part) by the Dubai Creek. The metro line goes under the Creek, as well as overland.

The triple room was spacious and the toilet had a bathtub as well as a bidet. The furnishing was modern and we had a corner room on the 7th floor overlooking the road. There was no noise and the nights were restful, There is a swimming pool on the 8th floor.

The hotel is centrally air-conditioned and while it is possible to adjust the cooling or switch it off altogether in the room, it is not possible to open the windows. The windows are sealed shut. In case of an emergency, one does not know how that will impact guests.

The TV had not more than a dozen channels, but that included BBC and CNN, so we did not mind too much. There is a Russian channel, a French one, and a Hindi channel. The guests seemed to be mostly from the West and it seems to be a favourite haunt of Russian tourists.

The rooms were clean. the linen was good. The maintenance was excellent, The two lifts were always available. There is a shoe-shine machine on the ground-floor. The dining room is on the 3rd floor. There is also a cafeteria on the ground floor. Unfortunately in our case, we were informed that breakfast had to be paid for, although our travel agent in Chennai, India, had collected money for room+breakfast. We therefore ended up paying much more for breakfast than we had anticipated. The travel agent in Chennai continues to play hide and seek with us and has neither reimbursed nor returned the extra money collected from us for breakfast.

There is a mini-fridge in the room and of course the items are over-priced, including the bottles of drinking water. I don't understand why a hotel of this stature cannot provide a complimentary bottle of water to arriving guests. Normally guests arrive tired and thirsty.

Just across the road, is a supermarket and we were able to stock up on water and fruits. There are some Asian and Middle Eastern restaurants within a 3-minute walking distance. There is a large mall called the Al Ghurair Centre, 5-minutes away and here you will find Starbucks, McDonalds etc. and a host of designer stores. Also a money exchange if you wish to convert your currency to Dirhams. The Union Metro station is across the road and can also be reached via a pedestrian walkway over the road (where the traffic tends to be heavy). There are two Iranian stores close by, selling mostly Chinese goods. The sidewalks are broad and one can rest on the benches provided for tired shoppers.

We were informed at the Reception that there was a free shuttle service to two shopping centres situated some distance away. We waited for the shuttle to Deira City Centre for over half an hour, but it never turned up.
The staff were courteous and the concierge/bellboy was friendly.


Overall, we were happy with the hotel and would love to stay there again.

Room Tip: Choose a higher floor (It has 8 floors) and ask for a room facing the road. The rooms have large windows.
  • Stayed: February 2018, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Rasheed I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2018

The Event Staff for booking made my baby shower party almost a mess! I am an expectant mom and I get so stressed with what she did. She booked another person with the same time and the same date as mine, I ended up looking for another hotel in a very short period of time. I was really disappointed and upset! Very unprofessional, , unorganized staff tsk! tsk!. I communicated with her since I reserved so I know in my part I don't have mistake. Hope it will not happen again:( :( :(

Stayed: March 2018, traveled on business
Thank kimberlymacaraeg06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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