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All reviews gold club arabian court beach bar and grill tagine olives restaurant celebrities restaurant rahul sharma resident manager half board afternoon tea pool area choice of restaurants our honeymoon private beach moment you arrive pool staff fantastic hotel
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Reviewed 3 December 2017

We love this hotel and resort so much that this was our sixth stay at the One and Only Royal Mirage Palace Hotel. From the moment you arrive at the entrance you feel special and the staff ensure you have a happy and pleasant experience until the day you leave. With genuine regard for your comfort, Resident Manager, Rahul Sharma and every member of the One and Only Royal Mirage Palace Hotel staff go out of their way to make sure that your visit to the hotel is memorable and enjoyable.

Firstly, the hotel. The lobby and lounge is lovely, spacious, well maintained. An ideal place to have a pre or post dinner drink or to take a break from the sunshine during the day. Our hotel room was lovely and spacious and kept spotlessly clean throughout our stay. The bedding and bath linen beautifully laundered and lovely complimentary toiletries were provided. Housekeeping commenced their evening turn down service to fit our needs and so none were ever missed due to the room being unavailable. The large pool area and well manicured gardens are a lovely area for sunbathing, that said, during our recent stay we made full use of the long private beach across the whole resort, which was manicured early every day. We made full use of the complimentary shuttle buses, which are available to all resort guests taking us to both the Emirates Mall and the Atlantis (Aquaventure Water Park). We also made use the complimentary resort boat which transported us from our resort to the One and Only Palm Resort. The location of the hotel and resort is 15 minutes walk to the Dubai Marina and JBR as well as being ideally positioned for the Jumeriah Palm and the various shopping malls in Dubai.

Secondly, the management and staff. It's the management and staff that really make us want to keep returning. Nothing is too much trouble and with hotel management, including Rahul Sharma are visible and on call each and every day. This has always been a lovely hotel and resort, but Rahul still wants to know what they can collectively do better to further improve our future experience. It's really refreshing to witness hotel management wanting to listen and take note of face to face feedback from it's guests. Also, since our first 7 night stay in 2012, we have witnessed the careers of some of the resorts employees flourish, which has been so refreshing to see, and a good example of this has been 'Desi', who has grown from the role of Palace Hotel Lounge Manager to Manager at the Eauzone Restaurant, such a lovely lady who is clearly passionate about customer service. In an industry with such a high turnover of staff, it is not only pleasing that we see familiar faces when we return each time, but we also have had the pleasure of witnessing some of their careers flourish, which from a social responsibility point of view is an important value to us when choosing where we go on holiday and what hotel resort we select.

Thirdly, the restaurants. All the restaurants are amazing (decor, food and service) and over the last 6 years we have had the pleasure of dining in all of them. Our favourites are Celebrities, Nina, Eauzone and the Beach Bar and Grill. If you have the half board option, which we did, you have the choice at all restaurants (except Eauzone) of either choosing from the 3 course table dhote menu where you only pay for your drinks or you can select from the ala carte menu and receive a 180 Dhs per person allowance. Having a large selection of restaurants across the resort, really gives you the flexibility to dine in different surroundings each evening.

2018 brings 2 milestone events in our lives, firstly, it is my 55th Birthday and secondly my wife and I will be celebrating our 30th Wedding Anniversary. We love this hotel and resort so much that we have already confirmed our bookings to return in May and September 2018 so that we can enjoy our celebrations in a truly lovely environment.

Thank you to all at the One and Only Royal Mirage Palace Hotel for another amazing stay, please keep doing what you are doing and we very much look forward to our return visits in 2018.

If you are thinking about a visit to Dubai and want a 5 Star experience, I would highly recommend that you give this a try!

Room Tip: Always book the restaurants in advance.
  • Stayed: November 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Stuart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OORoyalMirage, Manager at The Palace At One&Only Royal Mirage Dubai, responded to this reviewResponded 4 December 2017

Dear Stuart,

It was a pleasure to welcome you back at One&Only Royal Mirage.

Thank you for sharing your recent experience with us and we are delighted to read that you and your wife enjoyed the facilities and services provided at The Palace.

We are also truly pleased that you enjoyed your dining experience within our wide array of restaurants, most especially at Celebrities, Nina, The Lobby Lounge, Eauzone and Beach Bar & Grill, conveying a distinctive style according to the purpose of your exciting culinary desire.
Indeed, we concur with you that our resort does offer private boat transfer and shuttle service in order for our esteemed guests reach our sister property, One&Only The Palm, and other places of interest, such as nearby malls and Aquaventure Waterpark and Atlantis, The Palm.

Our resort is indeed blessed with 65 acres of lush landscaped gardens which is complemented with impressive poll facilities and a kilometer of private beach for all to enjoy and making it a real haven for tranquility and relaxation.

Furthermore, we appreciate your positive comments with regards to the quality of service provided by our team members, including Desi and all our staff from the housekeeping department. Indeed, our team is very much committed to serve with sincerity, care and passion, creating another amazing experience and everlasting memories. Our Resident Manager, Mr. Rahul Sharma, will be delighted to hear your praises.

Once again, we appreciate your feedback your positive feedback and we sincerely look forward to your return in May and September 2018 for the celebration of your 55th Birthday and 30th Wedding Anniversary.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 3 December 2017 via mobile

We have stayed at The Palace 4 times now and it never disappoints. It is so beautiful when you arrive and the golden camels come into view. You really feel like you’ve arrived at a Palace. The staff always go the extra mile to enhance your stay. We booked into the Gold Club area, which is headed up by Carina Mueller and her wonderful Team. Our key member of staff was Therese and she worked so hard to ensure we had a carefree holiday.

The main swimming pool, is the best one anywhere we have visited. It’s gorgeous. Charana and Atkil looked after us every day.

Breakfast on the Terrace at “Celebrities” was truly amazing. Honey from around the world, organic/gluten free choices, milk choices including camel, hot breakfasts freshly cooked, fruits, berries, nuts, breads and so on - you name it, they had the most extensive choice we have seen.

Some of the staff at The Palace, have been working at their for years, which is testament to its longevity.

There’s a new beach club just opened - Drift - where you can enjoy discounted entrance or just eat at their Provençal restaurant.

Lots of restaurant choices - all good. Lovely to also take their boat across to the Palm and eat at 101 on the water. Or Zest (quiet) in the Hotel.

We visited various other Hotels for drinks etc but found The Palace the most elegant. A true relaxing holiday in beautiful surroundings.

Stayed: December 2017, traveled as a couple
Thank susan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OORoyalMirage, Manager at The Palace At One&Only Royal Mirage Dubai, responded to this reviewResponded 4 December 2017


Dear Susan,

It was a pleasure to welcome you back at One&Only Royal Mirage.

Thank you for sharing your recent experience with us and we are delighted to read that you enjoyed the facilities and services provided at The Palace.

We certainly value your positive observation made related to our various dining venues, especially your breakfast experience at Celebrities. Indeed, we concur with you that our resort does offer private boat transfer in order for our esteemed guests reach our sister property, One&Only The Palm, where they can experience late night cocktails and Mediterranean fare from Dining Lounge and Bar and Zest.

Your kind words with regards to the level of customer service provided by each member of our team, including Therese, Carina, Akhil and Charan. We definitely attribute our success to them and will share your recognition.

Once again, thank you for your feedback and we sincerely look forward to your return visit to your home in Dubai, in a not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 2 December 2017

We have just returned from a weeks stay at the one & only palace one of the best hotels we have ever stayed in the hotel is very well maintained rooms are beautifully furnished the staff are all excellent so welcoming food in all restaurants exceeds expectations top quality everywhere can't praise this hotel enough well done to all the hard working staff 5 star luxury.

  • Stayed: November 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank heatherwakeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OORoyalMirage, Manager at The Palace At One&Only Royal Mirage Dubai, responded to this reviewResponded 4 December 2017

Dear Heather,

It was a pleasure to welcome you at One&Only Royal Mirage.

Thank you for sharing your recent experience with us and we are delighted to read that you enjoyed the facilities and services provided at The Palace.

We are pleased to note your positive observation with regards to our Arabian-styled rooms and wide array of restaurant venues, each offering a distinct culinary discovery from local to international cuisine.

Our resort is indeed blessed with well-manicured gardens, making a true oasis for peace and relaxation.

Moreover, we certainly attribute our success to each member of our team. Thank you for recognizing their warm hospitality.

Once again, we appreciate your kind words and we sincerely look forward to your return visit to your home in Dubai, in a not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 2 December 2017

Where do i start with this..! We recently spent 5 days at the Palace celebrating our honeymoon, from the get go we were treated like King & Queen, starting with a complimentary upgrade to a suite. We booked the Gold Club which includes continental breakfast, Afternoon tea and an happy hour from 6pm - 8pm each evening, great value and would recommend you include. The pool area's are spacious with staff always available to cater for your needs. The beach also feels very spacious with quality sunbeds dotted around for guests. there are numerous choices for restaurants, we tried the morocan and Indian, both excellent quality. we used celebrities for breakfast were they serve al a carte. Every single member of staff we encountered were polite informative and could not do enough to enhance our experience. Special mention for Carina on the Gold club reception who seemed to go the extra mile throughout our stay. I have travelled extensively for 40 years and i can honestly say The one & only Royal Mirage Palace is undoubtedly the finest hotel i have stayed in - Well done the team. see you next year.

Room Tip: Book the Gold club - Great Value given price of alcohol in Dubia
  • Stayed: October 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OORoyalMirage, Manager at The Palace At One&Only Royal Mirage Dubai, responded to this reviewResponded 4 December 2017


Dear Michael,

It was a pleasure to welcome you at One&Only Royal Mirage.

Thank you for sharing your recent experience with us and we are delighted to read that you enjoyed the facilities and services provided at The Palace.

Although not feasible at all times due to high occupancy, we are pleased that we were able to accommodate your complimentary suite upgrade during the very special occasion of your honeymoon celebration.

We are truly grateful to read such a positive observation with regards to the comfort of our various restaurants and impressive pools with ample of sunbeds for guests to enjoy and relax.

We concur with you that the Gold Club Lounge is indeed a great value for our discerning guests seeking an exclusive environment, offering complimentary continental breakfast, afternoon tea and evening drinks in a private setting

Moreover, it is gratifying to read your accolades made related to the genuine hospitality of our dedicated team members, especially Carina. We shall ensure that your praises are shared with them.

Once again, thank you for your personal recommendation and we sincerely look forward to your return visit to your home in Dubai, in a not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 30 November 2017

Have stayed at a number of luxury hotels in Dubai over the years but have never got round to staying at any of the One and Only Resorts so decided to book five nights at The Palace in a Gold Club Room, from the moment you arrive you are treated like Royalty and check in is at a dedicated Gold Club Reception, on arrival the various breakfast and dining options were explained and we decided to breakfast each morning in 'Celebrities' which is an a la carte option, staff were very attentive and food was cooked to order, during our stay we dined at 101 Restaurant which is located at the sister hotel on The Palm, the restaurant is reached by boat which leaves from the dedicated One and Only Jetty, I would recommend pre dinner drinks at the Jetty Lounge before boarding the boat, I would have to say that the although the hotel itself is amazing it is the staff that make the difference, every member of staff you meet greets you with a smile and a hello and are genuinely happy to help with anything, there are too many to mention them all but Carina in the Gold Club deserves a special mention (hope you enjoyed the Take That Concert).
The hotel grounds and beach are maintained to a very high standard with lots so space and sunloungers around the pool and beach and although the hotel was full there was never any issue with finding a lounger either at the pool or at the beach.
The only small issue we had was the noise coming from some of the boats which are sometimes berthed across from the hotel, this does not affect the rooms but can be heard on the beach or at the Jetty Lounge during the evening.
Overall a very pleasant experience and definitely our No.1 Hotel in Dubai now.

Stayed: November 2017, traveled as a couple
Thank comex1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OORoyalMirage, Manager at The Palace At One&Only Royal Mirage Dubai, responded to this reviewResponded 1 December 2017

Dear Guest,

It was a pleasure to welcome you at One&Only Royal Mirage.

Thank you for sharing your experience with us and we are delighted to note that you enjoyed the facilities and services at The Palace.

Certainly, the Gold Club is truly a great value for our discerning guests seeking for an exclusive environment. Thank you for highlighting the exceptional customer service and warm care provided by each member of our team, including Carina. We shall ensure that your praises are shared with all as we endeavor to create everlasting memories and amazing experiences.

Our resort is indeed is blessed with 65 acres of landscaped gardens which is further enhanced by a kilometre of private beachfront and impressive pool facilities with ample of sun loungers for all to enjoy.

Moreover, we certainly value your positive observation regarding your dining experiences at Celebrities, and Jetty Lounge. We concur with you that we do offer private boat transfer in order for our esteemed guests reach 101 Dining Lounge and Bar at our sister property, One&Only The Palm, where they can experience late night cocktails with sweeping panoramic views of the New Dubai skyline.

Once again, we truly value your accolades and sincerely hope to welcome you back in a not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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