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Reviewed 4 April 2018 via mobile

We had a big meeting prepared in another hotel and last week we had to change the venue so we went to Conrad - the hotel was amazing and the staff were too friendly and accommodating to our needs

We changed the agenda more than once which resulted to change the meals timing and they did an excellent job to accommodate that

We also asked for a relatively late check out and they will more than welcome to help

Good hotel - directly in-front of the metro station free valet parking for guests

Really recommended also it’s near the airport so no notorious dubai traffic jams

Stayed: March 2018, traveled on business
Thank Ahmed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conrad D, General Manager at Conrad Dubai, responded to this reviewResponded 24 April 2018

Dear Ahmed S,

Thank you for taking the time to review us on Trip Advisor.

I was delighted to read you had a pleasant stay with us and glad to hear we exceeded your expectation. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences.

I once again thank you for choosing to stay at the Conrad Dubai. It has been our joy and privilege to serve you and we look forward to welcoming you back again in the near future.

With kind regards,

Todori Kalamaris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

This was my first time to Dubai. Another business party chose this hotel, and I stayed there because it would make our business dealings logistically easier. I was happy with the choice.

The lobby is spacious and very impressive. I paid about $180 per night, and my room was first class. I had a corner room with a king bed. I had a big bathroom and desk and safe. It was everything I needed and, for the price, it was substantially nicer than anything I would have gotten for that price in the US.

It is right across the street from the World Trade Center Metro Stop. The Metro is a direct shot to the Dubai Mall, fountains, and Burj Khalifa. All of these sites are just two stops away, but taxis are plentiful and reasonably priced as well.

The workout facility is functional and the restaurants are above average for hotels. Be mindful that hotel restaurants are among the few restaurants that can serve alcohol.

It is only about a 15 minute ride from the airport by taxi.

  • Stayed: March 2018, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Bluetornado0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conrad D, General Manager at Conrad Dubai, responded to this reviewResponded 24 April 2018

Dear Bluetornado0811,

Thank you for taking the time to review us on Trip Advisor.

I was delighted to read you had a pleasant stay with us and glad you enjoyed our facilities and location. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences.

I once again thank you for choosing to stay at the Conrad Dubai. It has been our joy and privilege to serve you and we look forward to welcoming you back again in the near future.

With kind regards,

Todori Kalamaris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018

We arrived in the UAE, and FIRST drove to Abu Dhabi, then back to Dubai for our two night stay here at the Conrad ... just my teenaged son and me. We got to the Conrad about 2:00 PM, and our room wasn't quite ready, so we were WELL tended to by Mr. Matthew Beses in the Exec Lounge, and shown our room just before three ... well worth the wait, I might add.
This is a walking city, and the hotel is well situated for walking ... along the M11 which connects Dubai and Abu Dhabi, the terrain is flat and the attractions many. From the hotel, we were able to walk to the Burj Khalifa, Dubai Mall and downtown. We rode the Metro back (which, as many have pointed out, stops DIRECTLY in front of the Conrad).
Breakfast each morning is filling and has a large selection ... the staff in the lounge couldn't be more helpful.
We did not try the swimming pool, as there were too many other things to see and do, but it looked quite inviting.
Our room was spic and span, the bathrooms glistened. Apart from check-in, we didn't really have occasion to interact with the staff ... but all were pleasant.
The ONLY thing I found off-putting was the valet parking scheme. When one arrives, one must drive up to the port-cochere, and to retrieve one's car one must go down to the lower level. HOWEVER, they will NOT allow you to drop your car back off in the same place where you must retrieve it; in fact, I got scolded by security the first time when I tried to deliver my car there. And the next day, when I picked up my car, and was programming my GPS, the security guard came over AGAIN and tried to shoo us away. I would much prefer that detail to be organized where pick up and drop off could be in the same place, and we could feel welcome in our car long enough to tend to necessary details.
Other than that, I would change nothing.
Hope to return.

Room Tip: Southern windows offer view of Gulf, and on clearer days all the way down to Burj al Khalid on Palm Island.
Stayed: April 2018, traveled with family
Thank Boeing767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conrad D, General Manager at Conrad Dubai, responded to this reviewResponded 24 April 2018

Dear Boeing767,

Thank you for taking the time to review us on Trip Advisor.

I was delighted to read you had a pleasant stay with us and glad you enjoyed your facilities. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences.

I have also noted your feedback about the valet service and disappointment. Kindly be advised that since the passage in front of the main lobby is narrow, we have faced several issues with traffic jams which has caused immense delay for our guests. In order to avoid such situations, we have deliberately changed the car delivery to the side entrance. I hope you understand our situation. Kindly note this is only an explanation and not meant as an excuse for what you have experienced.

Boeing767, thank you for drawing my attention to your case. It has been our joy and privilege to serve you and we look forward to welcoming you back again in the near future.

With kind regards,

Todori Kalamaris
General Manager

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Reviewed 2 April 2018 via mobile

This is my second time to try Conrad hotel dubai it was just like my last visit a nice , clean hotel and good maintained plus very comfort beds . This experience was good they gave us 2 connecting rooms like I requested. It was quite ever though there was lots of ppl in the hotel but relaxing I should say. Ahmed in the front desk was really nice to check on us and give us the connecting rooms. We tried to book for restaurants and gorge got us reservations to a Resturant which was so hard to get last minute and on the same day we arrived that was amazing. The hotel even provided us with weelchain through our full stay for my mom, thank you for that. The porters are also so helpful specially Ibrahim he was amazing with pushing my mom when even he sees us and trying to help . Our bags came on time and we were never delayed in check in and check out. The manager Shuaib provided us with fruited and was so nice to keep one room for late check out with no extra charge . I just cant say more about this hotel it’s wonderful. The Resturant on the pool had a singer that was super we enjoyed through our lunch and swimming pool was little crowded but was great with good food. All in all an amazing experience. Thank you. And definitely will go back again.

Stayed: March 2018, traveled with family
Thank Saja A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conrad D, General Manager at Conrad Dubai, responded to this reviewResponded 24 April 2018

Dear Saja A,

Thank you for taking the time to review us on Trip Advisor.

I was delighted to read you had a pleasant stay with us and your kind words of appreciation have been passed on to the team. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences.

I once again thank you for choosing to stay at the Conrad Dubai. It has been our joy and privilege to serve you and we look forward to welcoming you back again in the near future.

With kind regards,

Todori Kalamaris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 April 2018

We loved the hotel service.
The concierge Mr Geoffrey Villamarin was great answering all our questions and helping us out during our stay there.
Our teenager son loved to have room service for dinner and Mrs Jenny was so wonderful with him . She was always checking us if he liked the food and she was very sweet and funny.
Our breakfast was great specially because Mr Alas, Sam, Aditya were very nice, always asking if we need it something, with big smile and they gave to us a sweet treats the last day saying See you soon.
Thanks guys!!! We will be back

Room Tip: We stayed in 31th and was fine
  • Stayed: March 2018, traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank lr0bles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conrad D, General Manager at Conrad Dubai, responded to this reviewResponded 24 April 2018

Dear lr0bles,

Thank you for taking the time to review us on Trip Advisor.

I was delighted to read you had a pleasant stay with us and your kind words of appreciation have been passed on to the entire team. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences.

Thank you for choosing to stay at the Conrad Dubai. It has been our joy and privilege to serve you and we look forward to welcoming you back again in the near future.

With kind regards,

Todori Kalamaris
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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