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Reviewed March 4, 2021 via mobile

We really had an unforgettable stay here. One of the best staycation I ever Had. The place was marvelous. The staffs are the best. March Lara is excellent. I would highly recommend this place if you want some sweet escape from work 😊

Date of stay: March 2021
Trip type: Traveled as a couple
1  Thank riez2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded March 12, 2021

Dear Riez,

We greatly appreciate the time you spent to share your recent holiday experience at our hotel and we thank you for your kind recommendation to TripAdvisor’s readers .

We are thrilled that you have enjoyed your stay and we are grateful for your compliment towards our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

We look forward for your return in the nearest future!

Kind Regards,

General Manager

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Reviewed March 4, 2021 via mobile

Very friendly and welcoming house keeping team, I was working out on my balcony whilst Ashu and Pradeep transformed my room, very quickly too! It’s lovely and clean with fresh bed sheets.
They made sure I was happy with everything in the room before leaving

Date of stay: March 2021
Trip type: Traveled solo
1  Thank harriettee_94
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded March 12, 2021

Dear Harriette,

Thank you very much for such a positive review of your stay.

We are also grateful for your highlight on the efforts of our housekeeping team to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Your kind comments about our team shall certainly be shared.

Look forward for your next visit.

Kind Regards,

General Manager

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Reviewed March 2, 2021 via mobile

I have been living and working in Dubai for many years, but never stated at Dukes, which was recommended by a friend.
Superb beach location, great pool, super clean rooms and facilities. The staff are really friendly and helpful and my special thanks to Awfar and Enis for arranging my stay and giving me such a warm welcome.
Great hotel 👍

Date of stay: February 2021
Trip type: Traveled on business
1  Thank Monty-1962111111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded March 12, 2021

Dear Mark,

Thank you for sharing your feedback from your stay with us.

We are delighted to know that you had a pleasant stay with us in our hotel and that we were able to match your holiday expectations! Our team really do work hard to provide a memorable stay for each and every guest and we will make sure to thank them for looking after your well-being whilst staying with us.

Once again, thank you and we look for your return!

Kind Regards,

General Manager

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Reviewed March 1, 2021

We had fun in the beach and in the pool, our overall stay was pretty fantastic. I have nothing negative to say. Although, there was a time when I ask for a beverage in the reception and told me someone will call me back, unfortunately, nobody called back. A bit dissappointed in that part, but it didn’t ruin our stay.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank krizabario
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded March 21, 2021

Dear Guest,

Thank you for your fantastic comments on your stay with us.

Please accept our apologies for the beverage you ordered at the front desk.

In order to have an immediate answer room service is one button away and drinks and food can be delivered in 24 hours.

We hope to welcome you back soon.

Warm regards ,

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Reviewed February 28, 2021 via mobile

The following review was sent via email to the hotel straight after our stay at the beginning of January (it is now the end of February) before posting a negative review as I wanted to give them a chance to explain and rectify. I have chased a response twice but they obviously do not care about customer service at this hotel and cannot be bothered to reply.

Firstly, when checking into the room we were greeted by an awful view and constant banging of the adjacent construction site. We were not made aware of these works happening on site when we booked and were unfortunately located very close to the works. In addition to the noise, the bed was the most uncomfortable I have ever slept in, I actually resorted to sleeping on top of the pillows and using the cushions for my head.

Secondly, there was no hairdryer in the room. I called down three times over the course of two hours and no hairdryer arrived, I had no choice but to give up and go out with wet hair. After calling again on the next day, it finally arrived over 24 hours after my original request.

Thirdly, there was a physical hole in the bottom of the kettle which tripped the electric in our room. A similar situation to the above, we reported it and no one came to sort our electric or replace the kettle. We actually resorted to finding the fuse box ourselves to reset the electric and giving up on having a hot drink.

Finally, the process for getting breakfast was a complete shambles and frankly not covid safe. People were shoulder to shoulder as it was so busy with no organisation whatsoever (one staff member serving the breakfast for hundreds of people crammed in like sardines). Despite having already paid for breakfast with the room rate, we felt we had to pay for breakfast to be delivered to our room on the second morning as we did not want to put ourselves at risk and therefore incurred a significant expense for a below average breakfast.

The only positive is the location, beautiful building and views. Everything else is a shambles. Save your holiday and stay elsewhere!

Date of stay: January 2021
Trip type: Traveled as a couple
2  Thank A6434KZcharlottec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DUKES The Palm, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this reviewResponded March 22, 2021

Dear Charlotte,

First and foremost thank you for the time dedicated to forward us your concerns and feedback during your stay amongst us.

We are thrilled you have enjoyed aspects such as our facilities and views of the Palm Jumeirah .

Please note that our hotel is a 100 % covid safe as we comply with all governmental regulations.

As to what the hairdryer is concerned all rooms dispose of one , our housekeeping department is one button away from your room phone and is available 24h a day , we are very sorry to acknowledge that this took a little more than what you had expected.

From what the bed is concerned we have toper that make the bed more fluffy and have sleeping memory . if our Guests desire a mattress more firm toper can be removed.

The construction site is unfortunately outside of the hotels premises and we apologies for any inconveniences although this is outside of our control in our city that is always under projects and construction.

It would be a pleasure to welcome you back in a near future and exceed expectations and offer the service our guests enjoy.

Best of regards,

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