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4 - 9 of 1,501 reviews
Reviewed 27 February 2021

The warst hotel I ever stay no service the food is not fresh I stayed thear from 24-27 in check out Thay even don’t say sorry about this . It’s was really stressful to pay 1000 usd per night and to get service of 200 usd never in my life I’m going to stay in this hotel. First time I put this in TripAdvisor

Date of stay: February 2021
Trip type: Traveled as a couple
Thank Remik181818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony Pollocks, Other at Arabian Court at One&Only Royal Mirage Dubai, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from One&Only Royal Mirage.

We certainly value your patronage and are appreciative of your feedback, thus thank you for taking the time to share such with us.

We are obviously saddened this recent experience generally did not meet with your expectations and the standards we strive to deliver at all times.

The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and we certainly regret any shortcomings experienced with the quality of our product and service during your recent stay. We have reviewed your feedback in detail with our team to ensure we correct and improve accordingly in line with our established standards over the past many years.

Once again, we would like to thank you for your patronage and trust, and certainly regret your disappointment with this recent visit. We certainly hope we will have the opportunity of welcoming you back again in future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 February 2021

Beautiful hotel, spacious territory, numerous food options, helpful and friendly staff.
Excellent for lunch - beach bar (Drift), excellent for apero or after dinner drink - Jetty lounge. Located between the Palm and Marina, 10 min from the Mall of Emirates and 20 min form Dubai Mall and Burj Khalifa, 30 min from the airport.

Room tip: Residence has better view, for the rest rooms are very comparable
Date of stay: February 2021
    • Sleep Quality
    • Rooms
    • Service
Thank AnastasiiaN3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony Pollocks, Other at Arabian Court at One&Only Royal Mirage Dubai, responded to this reviewResponded 6 March 2021

Dear Anastasiia,

It was a great pleasure welcoming you to One&Only Royal Mirage.

Thank you so much for sharing your recent experience at Arabian Court, we are delighted to read that you enjoyed the facilities and services of the resort.

We are indeed grateful to read such a positive observation with regards to our impressive property styled with Arabian architecture, and an environment made of 65 acres of lush landscaped gardens and a kilometre of sandy beach, a true haven of space for relaxation. We are also grateful to learn that you enjoyed your journey of culinary discovery at our wide selection of dining venues, especially at DRIFT and The Jetty Lounge

Thank you for highlighting the genuine hospitality of our dedicated team members. They are very much committed to serve with sincerity, care and passion in order to ensure each guest a memorable stay and experience.

Once again, thank you for your patronage and we sincerely look forward to welcoming you back in a not too distant future.

Best regards,
Management Team
One&Only Royal Mirage, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 February 2021

I travelled to Dubai with family and we absolutely loved our stay at the One & Only (my family loved it so much, that extended by 2 extra weeks). The ground floor rooms have amazing garden that you can step into right from your balcony. The territory is secluded, as well as the beach. It is not very touristy at the moment and feels very safe. Amazing amenities on the territory with spa, tennis courts, kids entertainment. Highly recommended!

Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
Thank 455innas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony Pollocks, Other at Arabian Court at One&Only Royal Mirage Dubai, responded to this reviewResponded 6 March 2021

Dear Inna,

It was a great pleasure welcoming you to One&Only Royal Mirage.

Thank you so much for sharing your recent experience at Arabian Court, we are delighted to read that you enjoyed the facilities and services of the resort.

It is truly gratifying to note your positive observation towards the comfort of our Arabian-styled rooms, expansive space of 65 acres of enchanting landscaped gardens and a kilometre of private beach, certainly making our resort a true ‘oasis’ on its own, in the middle of the hustle and bustle of exciting Dubai; thus, making it a true tranquil haven for rest and relaxation.

Once again, thank you for your patronage and we sincerely look forward to welcoming you back in a not too distant future.

Best regards,
Management Team
One&Only Royal Mirage, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 February 2021

The Resort and the setting of the gardens is lovely. However they was a massiv lack in professional staff. Unfortunately they where not able to provice the level of service you expect at a One & Only. However there where 2 staff members which where truly outstanding but unfortunately it is not enough to just have two diamonds in your team. We felt that value for money was not given at this property anymore. Well we loved the Hotel and I really hope they will be able to fix the service/quality issues and train the staff better!

Date of stay: January 2021
    • Value
    • Location
    • Service
1  Thank TomG20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony Pollocks, Other at Arabian Court at One&Only Royal Mirage Dubai, responded to this reviewResponded 6 March 2021

Dear Guest,

Greetings from One&Only Royal Mirage.

We certainly value your patronage and are appreciative of your feedback, thus thank you for taking the time to share such with us.

We are indeed grateful to read such a positive observation with regards to our impressive property styled with Arabian architecture and an environment made of 65 acres of lush landscaped gardens.

The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and certainly regret the shortcomings with the quality of service experienced during your stay. We have reviewed your feedback in detail with the team to ensure we correct and improve accordingly.

Once again, thank you for your patronage and we sincerely look forward to welcoming you back in a not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 February 2021

After two previous trips to Dubai, we finally made it to the One&Only Royal Mirage Dubai. The resort is just unbelievable. Located at Jumeirah beach, you enjoy private beach access. Literally everything was just perfect, starting from the location itself, cleanliness, design, service, facilities etc. The staff is very professional, nice and helpful. Many of them working for One&Only for several years already! Special thanks to Mr. Rahul Sharma (resident manager). He is the perfect host and made us feel really special. Also special thanks to the wonderful Kenneth (front office) and Sakthi from the bar at Eauzone. The rooms are spacious and cozy, designed with perfect touches. The spa with the amazing therapists is a must visit. Overall, we will definitely come back.

Date of stay: January 2021
    • Rooms
    • Service
1  Thank Sascha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony Pollocks, Other at Arabian Court at One&Only Royal Mirage Dubai, responded to this reviewResponded 5 February 2021

Dear Sascha,

It was a great pleasure welcoming you to One&Only Royal Mirage.

Thank you so much for sharing your recent experience at Arabian Court, we are delighted to read that you enjoyed the facilities of the resort and the service of our dedicated team members.

It is truly gratifying to note your positive observation towards the comfort of our Arabian-styled rooms, expansive space of 65 acres of enchanting landscaped gardens, and a kilometre of private beach certainly, certainly making our resort an oasis of pure luxury and comfort. We are also very grateful to read that you had an amazing spa experience at our One&Only Spa.

Thank you for your recognition towards the genuine hospitality of our staff, including our Residence Manager – Rahul, Kenneth and Sakthi. Indeed, our colleagues are very much committed to serve with sincerity, care and passion, creating another amazing experience and everlasting memories. They will be delighted to hear your praises.

Once again, thank you for your patronage and we sincerely look forward to welcoming you back in a not too distant future.

Best regards,
Management Team
One&Only Royal Mirage, Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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