My friend and I had booked a trip for Laos, and I was extremely excited to explore all of the highlights I'd heard about; the Mekong River, the Kuang Si waterfalls, the temples, the bears...and I was even more thrilled to find an affordable, all-in-one trip through Banana Boat.
Emi was polite and easy to communicate with through email, and I was able to book a deposit for my friend and I about a week before we would arrive in Laos. There are plenty of reviews out there about this trip (BB01) - and let it be said that it was BEAUTIFUL. However, this review is focused less on the trip itself, and more on the amazing customer service we received from Emi.
Once we arrived at Kuang Si waterfalls, my friend and I made our way through the bear sanctuary and to the lower falls. As it was the rainy season, it was VERY slick (be careful when visiting!) and my friend slipped and broke her ankle. Thanks to the kindness of strangers, she was transported to the local hospital and we were able to get her immediate care. I was concerned that we would miss our ride back to the boat service and therefore back to the hotel, and had no way of contacting Emi.
However, through word of mouth, she found out about what happened to my friend and showed up at the hospital to ensure she was okay. She got us a ride back to our hotel, helped to secure the pick up of crutches for my friend, and arranged communication with me, as we would be staying in town longer than anticipated before it was safe for my friend to fly home.
The following day, Emi delivered crutches, showed me around town and gave me some wonderful suggestions for take-away and local food so my friend and I would have options outside of our hotel food for the remainder of our trip. She was attentive, genuine, and a lovely presence. In addition to this, she also coordinated a river cruise since we missed the last half of our BB01 tour.
My friend opted to stay behind and rest, but I had an amazing 4-hour trip along the Mekong River where I got to taste the lao lao whiskey, enjoy delicious snacks, explore the Pak Ou caves, and soak in the sunshine on a relaxing boat. I took dozens of photos, but only included a couple.
Enough cannot be said about the kindness of Emi and the quality of both her character as well as the experiences through Banana Boat tours. I would absolutely recommend booking through them, and plan on using this company again if I return to Luang Prabang.
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