Make no mistake, this is an excellent property and probably the best in the city, but it has some issues. The building is aging but very well maintained, with nice public spaces and comfortable rooms, though the bathroom definitely getting a little long of tooth with some cracks and discoloration in the marble and some cracking caulk. Windows don't have a clear view and need a good cleaning. The bed was excellent, as were the towels. The robe and slippers were... missing until I requested them- really shouldn't have to ask for things like that in a five star hotel. Only one small bottle of water in the room- should be two or more in a place where drinking tap water is not recommended. The AC worked well but was loud and it must have been made in the analog days before they invented numbers on thermostats because all you have is a plastic lever to move up and down and imagine what temperature it might be. The location is safe and convenient with the mall and its restaurants right across the street, though other than the mall there is not much of interest in walking distance. Service was very friendly and helpful but not too polished. Not enough info provided on checkin and some things were unclear/annoying- like the fact that the "club access" room actually means that you have access to the locked and empty lounge and can look inside and imagine what it might be like if they ever open it again. To their credit, they did provide drinks and appetizers at the restaurant instead. Restaurant food and service was generally good; breakfast buffet was not huge but quality was pretty good and it featured a nice section of local Salvadorean dishes (I hate when western hotel chains serve only generic non-local food). Overall I have to say I was very comfortable and happy with my choice and think they are doing an acceptable job providing a near-luxury experience in a developing country.

My wife and I spent 2 nights at the intercontinental in San Salvador. We are currently travelling through Central America over 5 months and decided to stay somewhere a little bit more expensive in San Salvador due to safety concerns. The intercontinental was perfect for this. There was good security on site. The wifi worked well. The bed was large and comfortable. The room was clean and well equipped with air conditioning, TV, etc. Staff were friendly. On site dining options were appreciated. There was a metro central hall directly across from our room, as well as a large highway but the double glazed windows meant we didnt hear any noise at all. The gym facility was good, although they would benefit from getting a leg press and lateral pull down machine. We were able to get a local tour company to pick us up from this hotel and take us around the city with door to door service.

Overall we had a wonderful stay and were sad to leave.

I have been staying at this hotel for 25 years now. My first time visiting this hotel was in July 1997. To this day it is an excellent hotel! However, recently the showerheads have been changed from Speakman any stream showerheads that gave you the most wonderful shower you can imagine to water saving rain flow Showerheads that conserve so much water that after a seven minute shower my legs were still dry! After I exited the shower my body itched all over because so little water had been deposited onto it during the shower. This type of shower experience I would completely expect from a Holiday Inn or Holiday Inn express. This is not the type of experience I expect and demand from an intercontinental property!