This is a very critical review following an extremely disappointing experience. However, it is based exclusively on the service by the administrative personnel rather than the massage itself (which was decent, probably 4 stars). Please bear with the long story - the comic of it is worth it.
Background: in July 2013 I received a gift card to be used at this massage center, totaling 1,800 hryvnas. At the time, this corresponded to $125, as per the exchange rate. I passed on the gift cards to my wife who was looking for a good thai massage place for a while. To cut the long story short, she only went to make use of the gift cards in June 2014 (first she was pregnant, then she had the baby, then she fled Kiev because of the unrest etc - all preventing her to go). Importantly, nowhere on the gift card itself was there any mentioning of the card expiring date. As an important note, the massage center received the cash for these cards upfront, back in June 2013.
My wife made an advanced appointment and consulted over the phone about the appropriate massage for a breastfeeding mom and a separate procedure for her sister, who would join her. On the day itself, the receptionist was very welcoming, confirmed the agreed procedures. These would cost 1,300 hrivnas (as a note, the Ukrainian currency devalued 50% in the meanwhile). However, upon the inspection of the gift cards she said they were expired back on Sep 1 2013 and asked to consult a superior.
Now here the exciting part of the story really starts. The superior took immediately a rather demeaning tone, confronting my wife that the gift cards were expired and that she could not claim it. Again, nowhere on the plastic gift cards did it say anything that these were valid for less than 2 months upon purchase. Supervisors position was especially frustrating as the center anyway received their money upfront. Moreover, she would claim the hryvna devaluation completely changed the value of the gift cards (failing to realize the simple fact that the devaluation actually benefitted her, as the value of our card was hryvna denominated and thus we could buy now fewer services for the same amount, given the price inflation).
After a surprised reaction from my wife, the supervisor (I really hope this was not the owner, as otherwise this place is really doomed), told my wife, again in a rather demeaning manner, that she would make an exception, but:
- We cannot have the procedures as initially selected (for breastfeeding women) but must have another set, that the supervisor would select. Our arguments that her colleague from reception told us that the original procedure was THE ONLY one recommended for breastfeeding moms, was not taken into account.
- We argued that the new set of procedures suggested by her anyway seemed to add to the same 1,300 hryvnas in value. Nonetheless (this part really goes beyond me), she insisted we can still do ONLY the 2 procedures she allows us to. Her argument - one of the procedures makes use of oil, which is very expensive (!). You understand the ridicule of the situation, as combined, either set of procedures would still cost us 1,300. However, it gets worse.
- To compensate for the untimely use of the gift card AND(!?) the hryvna devaluation, we would have to use the entire 1,800 giftcard to pay for the 1,300 procedures i.e. foregoing the 500 delta.
At that point, my wife simply wanted to leave the place, as she felt humiliated in the worst possible way. However, as her and her sister looked for so long at the relaxing prospect of a massage, she just swallowed her pride and took the 'deal' offered by the administration.
In hindsight, I can state that we never felt so abused by the incompetence and bad will of a customer facing officer as at Thay Energy Center. It is ironic, that a place which should be the epitome of good energy and zen like attitude, is run by such mean and utterly unprofessional human beings.
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