We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (339)
Filter reviews
339 results
Traveler rating
20
86
145
55
33
Traveler type
Time of year
LanguageAll languages
More languages
20
86
145
55
33
Show reviews that mention
All reviews bit outdated easy access star hotel clean hotel the main square tram bathtub furniture cons
Filter
Updating list...
3 - 8 of 339 reviews
Reviewed 13 August 2018

We visited this hotel during our tour as part of a larger group.
I think that it used to be 4* Hotel but it must have dropped to 3* or lower. I could be mistaken...
There is an air condition system in the room that doesn't work. When we asked at the reception they told us at first that they would have someone look at it and later (after asking for the second time) we were told that it is fixed at 25 o C and that we can't change it. Needless to say, that this was only on some rooms, while others didn't have a problem and also that the restaurant, the reception and the corridor outside our room had a lower temperature.
Our room smelled like beer, probably someone had dropped it and it wasn't cleaned properly.
Dinner and breakfast were average.
The staff was very friendly apart from the receptionist who obviously lied.

Stayed: August 2018, traveled with family
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this reviewResponded 14 August 2018

Dear Maria, thank you for your review of our stay at our hotel. We apologize for not being able to provide you a service that would make your stay perfect. We are serious about all your suggestions and we will make maximum efforts to improve the quality of our services even more. I have commented your comments with relevant department heads to improve our service in the future. Regarding the temperature of air conditioning - we comply with the recommendations of the World Health Organization
Thank you for your feedback and hope that you will continue to be our guest.
Kind regards . The Laguna hotel team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 August 2018 via mobile

This is a very old school hotel, but really not too bad. The decor in the rooms, lobby and restaurant is very dated (somewhere mid 70s). We found the staff to be professional but not massively welcoming. The room was a little cramped but fine for us. There was a good spread for breakfast - good choice and quality. There is a strip club in the basement of the hotel - but didn’t seem to make the hotel too seedy. The main positive is the location, just off the city centre so 20 minutes walk to all the main sights of Zagreb and easy to drive to from outside with lots of parking. Plus it was very reasonably priced, so despite being old fashioned we found it ok for a short stay with our kids.

Stayed: August 2018, traveled with family
Thank tabrahfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this reviewResponded 13 August 2018

Dear Tabrah family, I am glad to read that you have overall had a positive experience and thank you for sharing your comments. I have discussed your comments with the relevant department heads to improve this for the future. Thank you so much for your feedback, and we look forward to hosting you again.
Sincerely,
Mr. Zeljko Mandaric, head of sales and marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 August 2018 via mobile

I’m staying at this hotel through a travel agency. At the reception, there were only single rooms, but online, four double rooms were being sold for the same amount. They asked us 30 Euros for j.u.s.t changing the bed type.
I checked in at 8 pm and asked to change the room to a double bed.
Not asking refrigerator, good views, air conditioning, coffee pots.

굳이굳이 영어로 적었네요 너무 황당..
애초에 여행사에는 신혼이다, 더블룸해달라 남겼는데 그건 여행사에 컴플레인할 일이라 쳐, 패키지로 왔어도 여행사에서 단체는 1개 방에 어쨌든 비용을 지불할텐데, 더블룸이 남는게 1도 없다기에 타 사이트를 검색해 보니 4개가 있더라구요 ㅎㅎ 보여주니 호텔 리셉션 직원이 이제는 30유로를 달랍디다. 방 차액이라며? 확인도 안해보고?
정책인지 중간에 가져갈지 알수가 있나..? (정책이라면 공개요청합니다)

Stayed: August 2018
Thank HJK162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 July 2018 via mobile

I don’t recomment this hotel. The wifi did not work at the room, I told the lady at the lobby and she told me she was going to fix it but that never happened. The airconditioning and the shower was broken. Definitely a no-go!

Stayed: July 2018, traveled with family
Thank Kristín E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Public Relations Manager at Hotel Laguna, responded to this reviewResponded 30 July 2018

Dear Kristin, thank you for your review of our stay at our hotel. We apologize for not being able to provide you a service that would make your stay perfect. We are serious about all your suggestions and we will make maximum efforts to improve the quality of our services even more. I have commented your comments with relevant department heads to improve our service in the future. Thank you for your feedback and hope that you will continue to be our guest.
Kind regards . Your team at the Laguna hotel Zagreb.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 July 2018

Not exactly luxury hotel but it has everything you expect it to have: the rooms (both singles and doubles) are spacious and the staff is very friendly.
Breakfast needs some fixing, though they have quite an array of items on offer.
The charm of this hotel comes from its 'timewarped' look: you feel like you stepped back in time and you'll absolutely love it!
Located only 5 tram stops away from the main square, you can reach the historical centre from here with a 20 minutes walk. (remember to buy a booklet of 10 tickets, each 4 Kunas, only at the 'inOMINE' outlets or you'll end up paying 15 on the tram every ride)
And at night, splash out on an Uber: it's going to be so cheap you will feel like a king!

Room Tip: Chose a double: for a small difference you'll have a mini-apart for yourself!
  • Stayed: June 2018, traveled on business
    • Value
    • Location
    • Service
Thank Alexaj70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaZagreb_Croatia, Director of Sales at Hotel Laguna, responded to this reviewResponded 23 July 2018

Dear Alexaj, thank you very much for choosing the Laguna hotel Zagreb as your
home far away from home. It is a great honor for us to see that we could make
you that satisfied. We hope to see you again.
Kind regards .
Mr. Zeljko Mandaric, head of sales and marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews