Really comfy and safe. Staff really friendly and helpful. Good breakfast with different options to choose from. Close to everything. My room was an interior. Really warm . Wifi in every part of the hotel . Hot weather and clean room . It was my third time at Cusco and so far the best hotel.
We stayed at the hotel twice, on both ends of our trip to the Sacred Valley. Our first room was an interior one opening to the light court - just ok, lots of noise from the lobby. The second room opening to the outside with views of the city and mountains was nicer. Staff was not especially friendly. Breakfast was good and included coca tea to help with the altitude. The location just 2 blocks from the plaza is great, and some of the best restaurants are even closer
Dear Guest
Thank you very much for your visit. We will continuos wirking to improve.
Overall because the front desk person at midnight could not provide safe night bars or food places and suggested for me at midnight to find out on my own while I was alone a young female left a very negative impression. Plus to top it off a man followed me while I was returning to the hotel. I was able to stop him. But when I returned to the hotel and tried to tell this staff person about it, he was more concerned about me being quiet and not waking the other customers up! I am thankful that God didn't allow anything bad to happen to me, but I will not rely on Hotel Ruinas to help me in case of an emergency.
For the price this is the best hotel you can find in Cusco plus the staff are great people very friendly, the only thing I didn't like was that the room didn't have a bottle of water included we had to buy water to drink in our room
Dear Guest., Thank you very much for your visit, we will continuos working to improve.
I found Hotel Ruinas through the recommendation of my tour company to trek the Classic Inca Trail. The cost is very affordable compared to other top notch chains in the vicinity. I was surprised by the cleanliness, the beautiful marbled lobby, and the staff’s professionalism. The staff went out of their way to help make my stay comfortable and easy since it is very hard to adjust to the altitude. I love how centrally located the hotel was to the Plaza, which took me by surprise since I didn’t do much research until getting there. There are so many top notch restaurants right around the corner to the hotel, including convenient market stores where you can pick up snacks and water. I highly recommend this hotel to anyone who wants to stay within budget and still have a very comfortable and relaxing stay in Cusco. I’m glad I chose it as my resting stop before and after my Inca trail trek.
Dear Guest
We are so happy about your visit. It was great attending you. We hope see you again.
