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Kathie R
Toronto, Canada

Excellent service

5.0 of 5 bubblesReviewed Nov 28, 2024
Excellent service from Rosa and Kevin at breakfast! Grasias!! Very attentive, pleasant and fast service. The food is five star! The hotel staff has the best customer service and most helpful pleasant that we have experienced and we travel a lot.
Date of stay: November 2024
Room Tip: You will not be disappointed in the hotel. Excellent location and very beautiful with amazing...
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renato Vásconez, Owner at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this review
Responded Dec 2, 2024
Estimado/a 228kathier,

Muchas gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel. Nos alegra saber que disfrutó de un excelente servicio durante su desayuno, especialmente gracias a Rosa y Kevin. Nos enorgullece contar con un equipo tan atento, agradable y eficiente.

Nos complace también que haya encontrado nuestra comida de cinco estrellas y que nuestro personal haya brindado el mejor servicio al cliente que ha experimentado en sus viajes. Sus amables palabras son una gran motivación para todos nosotros.

Esperamos tener el placer de recibirle nuevamente en el futuro.

Atentamente,

Renato Vásconez
General Manager
Palacio del Inka, a Luxury Collection Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed November 28, 2024

The pisco sour experience was amazing!
Bartender Miguel is very kind and funny
Recomend!
Don't miss it.
..................................................................................................................

Date of stay: November 2024
Trip type: Traveled with friends
Thank Luis R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renato Vásconez, Owner at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded November 28, 2024

Dear M4422THluisr,

Thank you very much for sharing your experience at Palacio del Inka, a Luxury Collection Hotel. We are delighted to hear that you enjoyed the pisco sour experience and that Miguel, our bartender, provided you with kind and entertaining service. We appreciate your recommendation and look forward to welcoming you back on your next visit to Cusco.

Sincerely,

Renato Vásconez
General Manager
Palacio del Inka, a Luxury Collection Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 28, 2024

Darwin and Miguel gave an amazing pisco sour making lesson. Wilfredo was a great host for the delicious breakfast buffet and the spa is very nice! Overall the resort is a beautiful venue in a perfect location in Cusco. I would highly recommend to anyone visiting Cusco.

Date of stay: November 2024
Trip type: Traveled as a couple
Thank Raw_being
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renato Vásconez, Owner at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded November 28, 2024
Google Translation

Estimado Raw_being,

Muchas gracias por compartir su experiencia en Palacio del Inka, a Luxury Collection Hotel. Nos alegra saber que disfrutó de la clase de pisco sour impartida por Darwin y Miguel, así como del excelente servicio de Wilfredo durante el desayuno buffet. Nos complace que haya encontrado nuestro spa agradable y que haya apreciado la belleza y ubicación de nuestro resort en Cusco.

Esperamos tener el placer de recibirlo nuevamente en su próxima visita a Cusco.

Atentamente,

Renato Vásconez
General Manager
Palacio del Inka, a Luxury Collection Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 26, 2024

Loved everything about this hotel.
From the welcome at the door, the reception process, beautiful hotel decoration and ambiance , comfortable room, friendly staff and great food - everything was great.
The excellent breakfast was enhanced by the regular morning appearance of an alpaca in the central courtyard adjacent to the dining area..
The hotel was very convenient for all main sites and it was a pleasure to return after a day out exploring.
Don't miss the hotel tour (I think it is 5pm each day) - very interesting cultural experience at the end of the tour!
Absolutely no hesitation in recommending the Palacio Del Inka.
Would love to go back.

Date of stay: November 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank doug m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renato Vásconez, Owner at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded November 27, 2024

Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at Palacio del Inka. From the warm welcome at the door to the beautiful hotel decoration, comfortable room, friendly staff, and great food, we strive to provide an exceptional experience for our guests.

We are especially pleased that you enjoyed the excellent breakfast and the unique touch of having an alpaca in the central courtyard. Our convenient location and the interesting cultural hotel tour are indeed highlights we are proud of.

We look forward to welcoming you back on your next visit to Cusco.

Renato Vásconez
General Manager
Palacio del Inka, a Luxury Collection Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 25, 2024 via mobile

After a day of touring and walking with our knowledgeable and charming guide Jesse it was lovely to come back to this beautiful hotel in Cusco Palacio del Inka the staff were very courteous and helpful
As we were very tired and exhausted because of the altitude (it is important to rest )we went to the spa and I had an amazing massage by Lastenia I highly recommend her!

Date of stay: November 2024
Trip type: Traveled as a couple
Thank Evelyne D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renato Vásconez, Owner at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded November 25, 2024
Google Translation

Estimada Evelyne,

Muchas gracias por sus amables palabras y por recomendar el Palacio del Inka, a Luxury Collection Hotel. Nos alegra saber que disfrutó de su estancia y que nuestro equipo fue cortés y servicial.

Nos complace especialmente que Jesse haya hecho de su tour una experiencia agradable y que Lastenia le haya proporcionado un masaje increíble en nuestro spa. Le haremos llegar sus comentarios.

Esperamos tener el placer de recibirla nuevamente en el futuro.

Atentamente,

Renato Vásconez
General Manager
Palacio del Inka, a Luxury Collection Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 23, 2024

We stayed in four different hotels during our anniversary trip, and the Palicio del Inka was our favorite. The staff were wonderful, the food was great, and btou visits they upgraded us and left a beautiful cake and champagne in our room.

Highly recommended hotel and central location.

We will miss Inky the Baby Alpaca the most ❤️

Date of stay: November 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank emailro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renato Vásconez, Owner at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded November 24, 2024

Dear emailro,

Thank you for sharing your wonderful experience at Palacio del Inka, a Luxury Collection Hotel. We are thrilled to hear that we were your favorite hotel during your anniversary trip and that you enjoyed our staff, food, and the special touches we provided during your stay.

Your kind words about our central location and the memorable moments with Inky the Baby Alpaca warm our hearts. We are delighted to have been a part of your special celebration.

We look forward to welcoming you back in the future.

Sincerely,

Renato Vásconez
General Manager
Palacio del Inka, a Luxury Collection Hotel

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