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Reviewed December 3, 2019

We loved our stay at Palacio del Inka. The staff were super friendly and helpful. The hotel itself is a historic building built by the Incas prior to the Spanish invasion. The hotel was not ultra modern -- it maintained the character of an older historic building while still providing all the amenities we needed/wanted, including a lush spa. We had a suite with a bedroom and separate living room with table, desk and chaise lounger, with each room having its own balcony with a view of the Qurikancha bell tower and Cusco hills. The hotel offered a free Pisco making class at the bar and a hotel tour. The night we attended the tour, there was also a musical performance using instruments made out of natural materials, traditional to the Incan people (seeds, feathers, clay, wood, etc.) We also spent a couple of hours relaxing at the spa. The breakfast buffet was A+, with the usual suspects in addition to a few rotating traditional Peruvian dishes, and a menu in case you want something other than the buffet. The hotel is less than a 5-minute walk from Plaza de Armas, and in the relative center of the city.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
Thank cferrufino
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
andresrosero, Gerente at Palacio del Inka, a Luxury Collection Hotel, Cusco, responded to this reviewResponded December 5, 2019

Dear cferrufino,

It is so rewarding to see when a guest just has a great time at our hotel. Especially when they recognize our associates' efforts to make this happen. Thank you, thank you for such a great review and for having stopped by.

We hope to be able to serve you again in the near future.

All the best,

Andrés Rosero
General Manager
Palacio del Inka, a Luxury Collection Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2019

We love this hotel. Amazing service, beautiful rooms. Buffet Breakfast is included and it’s so good.
They have different buffet sections and fresh juices, and then a menu you can also order from- all included.
The restaurant has the best drinks, Highly recommend.

Date of stay: December 2019
Thank mattrichardsonT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
andresrosero, Gerente at Palacio del Inka, a Luxury Collection Hotel, Cusco, responded to this reviewResponded December 5, 2019

Dear mattrichardsonT,

Thank you for such recognition to our breakfast, service and rooms. I am utterly glad you were able to enjoy our hotel through and through.

All the best,

Andrés Rosero
General Manager
Palacio del Inka, a Luxury Collection Hotel

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Reviewed December 2, 2019 via mobile

I really was looking forward to this hotel after reading all the reviews. Great location and gracious staff. My problem was with the room. It was very dark even in the bathroom. The room also had an odd layout and just seemed to be needing an update. On the upside I had the best poached egg that was perfect.

Date of stay: December 2019
Trip type: Traveled as a couple
1  Thank A6550UAwilliama
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
andresrosero, Gerente at Palacio del Inka, a Luxury Collection Hotel, Cusco, responded to this reviewResponded December 5, 2019

Dear A6550UAwilliama,

Thank you for such compliments on the poached eggs. On the other hand, I am truly sorry we were not able to deliver at the height of your expectations. Rest assured we are recording your comments so that a proper solution is created.

All the best,

Andrés Rosero
General Manager
Palacio del Inka, a Luxury Collection Hotel

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Reviewed December 1, 2019 via mobile

This hotel on first appearance with check in and reception seemed to be very nice. When we registered we wanted to attend a Pisco Sour demonstration. There were no seats at the bar even though there was bar space so we left. The waiter was very nice to come and find us in the lobby and apologized for there being no seating.

We were upgraded to a suite because of my lifetime titanium status. The living room and bed room are like a cave. An end table with a table lamp would have been nice. I’ve never in my life after staying 2600 + nights in Marriott properties been in such a poorly lit room. The decor is dated and the bed room in a suite had two full beds. We are not large people and it was a struggle being in this bed. I’ve read all of these 5 star reviews and it makes me wonder where did these people come from????
This place could take lessons in lighting, decor and class from the Belmond hotels. We had been been at the Monasterio the last two nights and it was like moving to a different world at this property. We won’t be staying here again.

Date of stay: November 2019
Trip type: Traveled as a couple
3  Thank kennethbW2622RH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
andresrosero, General Manager at Palacio del Inka, a Luxury Collection Hotel, Cusco, responded to this reviewResponded December 2, 2019

Dear kennethbW2622RH,

Let me thank you for this honest review of our facilities and service. We are proud providers of memorable experiences and looks like we were not up to your expectatioms this time. For this we apologize and guarantee we will do oir best to device a plan to improve the lighting in all of our rooms.

We hope to have a second chanceto change your perspective on our hotel in the near future.

All the best,

Andres Rosero
General Manager
Palacio del Inla, a Luxury Collection Hotel

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Reviewed November 30, 2019

We were in Cusco for 3 days and stayed at the Palacio del Inka. The hotel was fabulous and had a lot of character, but the service from the concierge made the stay unforgettable. Elmer helped us with storing our luggage when we went to Machu Picchu for a few days, get taxis everywhere imaginable, and gave advice on the best museums and restaurants to visit.

Can't wait to return!

Only suggestion to the hotel would be to have fans in the rooms to help get air circulating on the warmer days/nights.

Date of stay: November 2019
    • Value
    • Sleep Quality
    • Service
Thank stephnagel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
andresrosero, Gerente at Palacio del Inka, a Luxury Collection Hotel, Cusco, responded to this reviewResponded December 5, 2019

Dear stephnagel,

Let me thank you on behalf of Emerson for such a nice review. I am so glad to see how he made your stay exceptional. That and thank you for recognizing our hotel's character and service.

All the best,

Andrés Rosero
General Manager
Palacio del Inka, a Luxury Collection Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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