This is a lovely hotel, beautifully appointed in a convenient location in Cusco, easy walk to Plaza Mayor and shops and restaurants. Rooms aren’t huge, but they are lovely and quiet. The staff is top notch and the breakfast buffet is incredible. Would definitely stay here again.
Staff were friendly and attentive, and the location is perfect for exploring the city. The oxygen-infused rooms were nice for dealing with the altitude. We loved the breakfast buffet each morning, which had a mix of classic American staples along with some traditional Peruvian foods to try. The hotel offers a range of authentic cultural activities like pisco sour classes and tours of the historic convent. While we were there, they had the women weavers from Chinchero in the courtyard, and we also got to meet the hotel's baby alpaca!
Excellent service and staff at the hotel. The hotel exceeded our expectations from the moment we checked in. Front desk staff were very attentive. Christian, Gijorgio and Jesus went above and beyond for making our stay wonderful. The rooms were clean and comfortable. I applaud the housekeeping staff for there attention to detail and service. Wonderful breakfast buffet. Food quality was excellent. The breakfast service staff was very attentive. I would especially like to recognize Benedict who went above and beyond in his service. Thank you for providing us some extra snacks for our Rainbow Mountain tour. Other breakfast staff who provided excellent service Ruth, Hector, Freddy, Wilbert, Oscar, William, Claudia, Pedro and Diego. Bryan the egg cook also did a fabulous job.
For excursions, the tour company available in the lobby, Sarah Trips, was very easy to work with. Pamela planned a fabulous trip for our family to Rainbow Mountain. The guide Cunta was excellent!!
JW Marriott hotel and staff exceeding our expectations in making our stay wonderful. Thank you.
Mary Casey
We stayed a few days at the JW Marriott El Convento hotel in Cusco. From the moment we entered we could see that the people who work there are very friendly and the service is excellent. Every person we asked was willing to help us.
The buffet breakfast was delicious and very varied.
My niece was affected by the altitude and the nurse stayed with us giving her oxygen until she felt better.
A special thanks to Celeste Villafuertes who works at the front desk for her help and advice to make our trip to Cusco incredible.
Mr. Helmer helped me a lot when I was sick. He was very kind and full of hospitality. I became more fun of JW Marriott.
