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Nicole R

Beautiful property

5.0 of 5 bubblesReviewed Oct 9, 2024via mobile
Nice property inside and out. Walking distance to many shops and restaurants. Rooms were clean, staff was friendly. Breakfast was great! This stay was one of the last on our trip before heading home and it was well ended here. I would stay here again.
Date of stay: April 2024
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this review
Responded Oct 11, 2024
Dear Guest:

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained colonial building ,
also is great that you remmenber our great breakfast.

On behalf to all Casa Cartagena`s staff and myself ,
We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews master suite steam room pisco sours beautiful courtyard the main square fantastic hotel welcome drink sacred valley perfect stay stayed two nights couple of nights high altitude two blocks breakfast was delicious eggs luxury balconies
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Reviewed September 26, 2024

This is a beautiful and serene hotel in the heart of Cusco. It is in a great location; everything we wanted to see was within easy walking distance. The front desk staff went out of their way to make our stay comfortable. The rooms were modern and comfortable. The included breakfast was great. Too many excellent restaurants are nearby, so we didn't eat dinner there. If you're looking for a lively, rocking place, this isn't it. If you want elegance and peace, Casa Cartagena is it!

Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Raleightraveler869
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded September 27, 2024

Dear Guest :

Thanks for your preference, we really aprecciated your comments about your stay in our place .

It's gratifying to know that you loved our gorgeous and large colonial suites and remmenber our great location ,
all Casa Cartagena members are taking care of your requirements during your stay ,
It's great to know that you loved the large/ moderm Suites giving you a great experience.


On behalf to all Casa Cartagena`s staff and my self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 22, 2024

We were at Casa Cartagena twice - 7 nights in total - and absolutely loved our stay there. It’s centrally located, so we were able to walk to many places within downtown Cusco. The accommodations were very comfortable, and Casa Cartagena offers guests a full breakfast each morning, pisco sours in the early evening, and a restaurant with a range of food options if you want to dine at the property. The grounds were quite lovely and seemed like a relaxing oasis away from the crowds and hustle and bustle of Cusco. More importantly, the staff were attentive, friendly, thoughtful, and always helpful. We greatly appreciate all the staff who made our time at Casa Cartagena so wonderful–-Fernando, Angie, Serriada, Kevin, Juan, Samuel, and the others whose names we are forgetting. All in all, Casa Cartagena was a perfect base for our time in Cusco!

Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Boomerang09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded September 27, 2024

Dear Guest :

Thanks for your preference, we really aprecciated your comments about your stay in our place .

It's gratifying to know that you loved our gorgeous and large colonial suites and remmenber our greta location ,
all Casa Cartagena members are taking care of your requirements during your long stay , It's great to know that you loved the large Suites giving you a great experience.during you stay and mention some members of the staff

On behalf to all Casa Cartagena`s staff and my self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 18, 2024 via mobile

When I had made the reservation it was for
15 and 16 of September checking out on the 17th well my trick got delayed by one day so I was only able to check in on the 17th at 7 PM which means I would have missed out on all of the complementary drinks using the swimming pool, which was amazing getting a massage from Olga, which was incredible as I would’ve only been able to spend one night and left at 6 AM the next day
However, Kevin at the front desk was able to change it without any problem to check in on 16th spend the night of the 17th & and check out on 18th
Definitely spend the time in the hotel if you have done a long track and the food at breakfast is nothing short of incredible
Everybody that works there is very quick to help out thoroughly enjoyed this day and I highly recommend it

Date of stay: September 2024
Trip type: Traveled solo
Thank Roam34869748448
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded September 27, 2024

Dear Guest :

Thanks for your preference, we really aprecciated your comments about your stay in our place .

It's gratifying to know that you loved our gorgeous and large colonial suites and remmenber our greta location ,
all Casa Cartagena members are taking care of your requirements during your stay ,
It's great to know that you loved our amzing spa giving you a great experience also noticed the somo of our staff
.

On behalf to all Casa Cartagena`s staff and my self ,
We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 19, 2024

Casa Cartagena, amazing authentic charming Spanish style luxury boutique hotel, that brings the magical Cusco experience , back the original old age times.
The most amazing connection is the interaction and communication with the wonderful people working there, putting endless efforts to give you a vacation you will never forget. I want to personally thank Angie for catering to every one of our needs and spending day after day bringing this magical experience into our lives. Thank you Angie , thank you Angie’s mom for custom cooking for us every day, and thank you the full team of people that made this vacation one of a kind. We will come back over and over again.

Room tip: We book the suite and it was the most biggest room we ever stayed with 30 feet authentic ceiling !
Date of stay: July 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank G7093ZWjader
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded August 7, 2024

Dear Guest:

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained property that is been restaurated for all of our guest , also is great that you remmenber some names of the staff and emphasizes the quality and professionalism of the service.

On behalf to all Casa Cartagena`s staff and me self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 25, 2024

Excellent hotel. Gorgeous rooms, spacious, comfortable without being stuffy. Great location. Entire staff was top notch. We though the front desk team, the bartender, and especially the kitchen staff (breakfasts are great) were top notch. We really bonded with Angie who is incredibly friendly and helpful, but really the the whole staff could not have been more helpful. Highly recommend.

We were in Cusco 10 years ago and stayed at the JW Marriott last time, I would choose Casa Cartagena over the JW because it is less stuffy and a whole lot less expensive to boot!

Tip - try the sweet tamales at breakfast and don't forget to check out the hotel bar for your complimentary drink of the day!

Date of stay: June 2024
Trip type: Traveled as a couple
Thank Getaway02735687172
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded July 3, 2024

Dear Guest:

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained property that is been restaurated for all of our guest , also is great that you remmenber some names of the staff and emphasizes the quality and professionalism of the service.

On behalf to all Casa Cartagena`s staff and me self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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