ma visite à 'hotel casa cartagena fut parfaite de la reception, à la propreté de la chambre, à la décoration de l'hôtel, à l'attention qui me fut portée. Nothing was too much, the staff was perfect from beginning to end. A particular thanks to Sandro at the reception who could not have been more helpful from the time we booked for a trip that should have taken place in February 2022 to now. Merçi Sandro et bon courage pour le Français.
The hotel also recommended me a place where to stay in Lima which was excellent.
All in all the hotel is of very good taste, peaceful, garden perfectly kept.
In all I can only highly recommend the hotel and look forward to visiting again

Hotel is located in a central and beautiful area which is convenient for walking to restaurants and other amenities.

The average 3-star review is due to the fact that the team on site has dealt poorly with my complaint.

I was staying in room 5 which is on the ground floor. The room only a very small window which I left opened and it still got quite warm even in the night. Note that there is no AC in the room (I was also told that all room are the same). Perhaps I should have checked on the AC situation before I booked it but one would have thought that a hotel like this would have AC.

Unsurprisingly, I did not sleep well at all (I stayed here in mid May 2024). Spoke to the reception the next day to request for a table fan and I was told that they don’t have any.

I then asked to change room to one that has a larger window but was told that the hotel is fully booked (which I suspected is not true as most rooms are dark and looked unoccupied).

They then suggested that I leave my door open when I head out for dinner and also perhaps when I sleep (!) so that I am more comfortable.

I immediately then requested for them to speak to their manager on duty as I was shocked that a 5-star hotel would suggest such a thing. I had to say that I thought it was a joke initially. I mentioned to the staff that he may be comfortable sleeping with his hotel room door opened, but I am not!!

30 mins later, a room with a balcony/window miraculously became available and I was able to move.

They also sent a drink and a small platter to presumably apologize (but no one apologized at all to me in person). The kitchen staff probably had no clue what happened and was tasked to just send the drink and platter to my new room. Again, it would have been nice if they acknowledged to me in person that the situation was mishandled. I was made to feel like I was the one who was unreasonable.

I am disappointed as the situation could have been handled in a better manner. Perhaps they should have just stock up with some table fans given the AC situation.

The beauty of the property is unfortunately let down tremendously by the poor handling of the situation. Perhaps, they are getting too complacent

Would I stay here again? Definite no.

For the same price, I probably should have been less adventurous hoping to try out a highly rated boutique hotel, and just go back to Marriott down the street. At least I am fairly certain their staff is trained enough not to make ridiculous suggestions like leaving my door open in the middle of the night.

I do hope that this is due just to my poor luck of being in room 5. The new room I moved to was certainly much cooler given the larger balcony window.