We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
martine w
Basel, Switzerland

Parfait perfect

5.0 of 5 bubblesReviewed May 26, 2024
ma visite à 'hotel casa cartagena fut parfaite de la reception, à la propreté de la chambre, à la décoration de l'hôtel, à l'attention qui me fut portée. Nothing was too much, the staff was perfect from beginning to end. A particular thanks to Sandro at the reception who could not have been more helpful from the time we booked for a trip that should have taken place in February 2022 to now. Merçi Sandro et bon courage pour le Français.
The hotel also recommended me a place where to stay in Lima which was excellent.
All in all the hotel is of very good taste, peaceful, garden perfectly kept.
In all I can only highly recommend the hotel and look forward to visiting again
Date of stay: May 2024
Trip type: Traveled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this review
Responded May 28, 2024
Cher Client:

pour nous est très important votre commentaire, je le remercie que vous avez le temps pour écrit cet avis, est genial que vous aime la décoration, les chambres et aussi notre accueillante personnel que vous renseigne et conseille pendant votre séjour.

de plus est très important savoir qui vous aime la restauration et calme du bâtiment.

au nom de tout le personnel et moi-même. Nous espérons vous revoir très tôt.

Cordialement.
Jules César Izquierdo Astete
Directeur de l'hôtel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
₱12,171
  • Hotels.com
    ₱13,535
  • Vio.com
    ₱8,237
  • Expedia.com
    ₱13,508
0.5 km from Casa Cartagena Boutique Hotel & Spa
Free Wifi
Restaurant
₱4,470
Fully refundable
No prepayment needed
  • Expedia.com
    ₱4,465
  • Trip.com
    ₱3,263
  • Hotels.com
    ₱4,474
0.3 km from Casa Cartagena Boutique Hotel & Spa
Airport transportation
₱17,061
  • Booking.com
    ₱17,061
  • LuxuryCollection
    ₱17,061
  • Hotels.com
    ₱17,075
0.7 km from Casa Cartagena Boutique Hotel & Spa
Restaurant
Airport transportation
₱5,995
  • Expedia.com
    ₱5,322
  • Vio.com
    ₱2,940
  • Hotels.com
    ₱5,333
0.9 km from Casa Cartagena Boutique Hotel & Spa
Free Wifi
Restaurant
₱7,320
Fully refundable
No prepayment needed
  • Expedia.com
    ₱7,582
  • Vio.com
    ₱4,600
  • Hotels.com
    ₱7,598
0.4 km from Casa Cartagena Boutique Hotel & Spa
Airport transportation
₱2,537
Fully refundable
  • Expedia.com
    ₱1,509
  • Priceline
    ₱2,548
  • Agoda.com
    ₱2,539
0.6 km from Casa Cartagena Boutique Hotel & Spa
Free Wifi
Restaurant
₱8,842
₱8,207
Fully refundable
No prepayment needed
  • Expedia.com
    ₱8,197
  • Hotels.com
    ₱8,214
  • Hilton Garden Inn
    ₱8,231
0.9 km from Casa Cartagena Boutique Hotel & Spa
Free Wifi
Free parking
₱6,337
Fully refundable
No prepayment needed
  • Expedia.com
    ₱6,329
  • Vio.com
    ₱5,373
  • Novotel
    ₱7,455
0.4 km from Casa Cartagena Boutique Hotel & Spa
Free Wifi
Restaurant
₱3,156
₱2,387
  • Expedia.com
    ₱3,117
  • Hotels.com
    ₱3,124
  • Agoda.com
    ₱2,390
1.3 km from Casa Cartagena Boutique Hotel & Spa
Free Wifi
Restaurant
  • Booking.com
    ₱3,468
  • Priceline
    ₱3,484
  • Hotels.com
    ₱3,818
1.3 km from Casa Cartagena Boutique Hotel & Spa
Free Wifi
Restaurant
View more hotels in Cusco
Reviews (910)
Filter reviews
910 results
Traveler rating
823
65
14
5
3
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
823
65
14
5
3
Show reviews that mention
All reviews master suite steam room pisco sours beautiful courtyard the main square fantastic hotel welcome drink sacred valley perfect stay stayed two nights couple of nights high altitude two blocks breakfast was delicious eggs luxury balconies
Selected filters
Filter
Updating list...
8 - 13 of 910 reviews
Reviewed May 24, 2024

Hotel is located in a central and beautiful area which is convenient for walking to restaurants and other amenities.

The average 3-star review is due to the fact that the team on site has dealt poorly with my complaint.

I was staying in room 5 which is on the ground floor. The room only a very small window which I left opened and it still got quite warm even in the night. Note that there is no AC in the room (I was also told that all room are the same). Perhaps I should have checked on the AC situation before I booked it but one would have thought that a hotel like this would have AC.

Unsurprisingly, I did not sleep well at all (I stayed here in mid May 2024). Spoke to the reception the next day to request for a table fan and I was told that they don’t have any.

I then asked to change room to one that has a larger window but was told that the hotel is fully booked (which I suspected is not true as most rooms are dark and looked unoccupied).

They then suggested that I leave my door open when I head out for dinner and also perhaps when I sleep (!) so that I am more comfortable.

I immediately then requested for them to speak to their manager on duty as I was shocked that a 5-star hotel would suggest such a thing. I had to say that I thought it was a joke initially. I mentioned to the staff that he may be comfortable sleeping with his hotel room door opened, but I am not!!

30 mins later, a room with a balcony/window miraculously became available and I was able to move.

They also sent a drink and a small platter to presumably apologize (but no one apologized at all to me in person). The kitchen staff probably had no clue what happened and was tasked to just send the drink and platter to my new room. Again, it would have been nice if they acknowledged to me in person that the situation was mishandled. I was made to feel like I was the one who was unreasonable.

I am disappointed as the situation could have been handled in a better manner. Perhaps they should have just stock up with some table fans given the AC situation.

The beauty of the property is unfortunately let down tremendously by the poor handling of the situation. Perhaps, they are getting too complacent

Would I stay here again? Definite no.

For the same price, I probably should have been less adventurous hoping to try out a highly rated boutique hotel, and just go back to Marriott down the street. At least I am fairly certain their staff is trained enough not to make ridiculous suggestions like leaving my door open in the middle of the night.

I do hope that this is due just to my poor luck of being in room 5. The new room I moved to was certainly much cooler given the larger balcony window.

Room tip: Ask about the AC situation again my room did not have AC. The central vent unit is a heater.
Date of stay: May 2024
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Go67746657740
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded May 28, 2024

Dear Guest :

Thank you very much for your preference and for leaving us your comments about your recent stay.

We apologized for the inconvenience that occurred in the room, so we reiterate our apologies , at the same time is importan to mention that the property is a 17th century mansion declared a cultural heritage of humanity fo that we can not make modifications or change the design of doors & windows.

We sincerely appreciate his comments that help us continue improving.

Kind regards

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 18, 2024

Beautiful well maintained property with comfortable rooms, great staff and delicious food. The complete breakfast buffet was outstanding. The large hot tub and steam room were wonderful and impeccably maintained. We thoroughly enjoyed our stay and would highly recommend this gem of a smaller boutique hotel with a great location. Close to the square and all the great restaurants.

Date of stay: May 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GoPlaces54394865945
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded May 21, 2024

Dear Guest:

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained colonial building ,
also is great that you remmenber the large tub and steam Room well maintained
and emphasizes great location of the property .

On behalf to all Casa Cartagena`s staff and myself ,
We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 5, 2024 via mobile

Our family of five stayed at Case Cartagena in January. We had two rooms - one very large master suite (with a living room attached) and one bedroom with three separate beds for my three kids. We loved everything about the hotel. It is a beautiful oasis of quiet in an otherwise bustling city with an excellent location. The rooms are well appointed, the service was excellent and the breakfast was outstanding (offerings and service). Highly recommended. My only suggestion would be to incorporate windows (with bug screens perhaps?) into the doors that open into the courtyard, both for fresh air and to keep the rooms cool.

Date of stay: January 2024
Trip type: Traveled with family
1  Thank DavidM27000000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded January 6, 2024

Dear Guest :

Thanks for your preference, we really aprecciated your comments about your stay in our place .

It's gratifying to know that you loved our gorgeous and large colonial suites and remmenber our greta location ,
all Casa Cartagena members are taking care of your requirements during your long stay , It's great to know that you loved the large Suites giving you a great experience.during you stay and consider our place as an Oasis into the City

On behalf to all Casa Cartagena`s staff and my self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 22, 2023

The food is amazing!!! All of it is homemade. Do not go to the center because the best restraint is at your hotel. My meals cost 3 dollars and tasted like 100. The rooms are so comfy. You must come if you plan on coming to Cusco. The waiter for the restaurant is the nicest guy and room service is amazing. Trust me

Room tip: Eat at the restraint and use the sauna
Date of stay: November 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Laura R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded November 28, 2023

Dear Guest :

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained property that is been restaurated for all of our guest , also is great that you remmenber some names of the staff and emphasizes the quality and professionalism of the service into the restaurant.

On behalf to all Casa Cartagena`s staff and me self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 20, 2023 via mobile

Fantastic stay at this beautifull hotel. The staff was great and the breakfast was plentiful and very tasty. The food at the restaurant was great and we got a free cocktail each evening. They stored our luggage free of charge while being on a 2 day hike.

The hotel is located in the very beautiful historic district of Cusco.

The room was large, quiet and had a balcony towards the peaceful courtyard.

They have a steam room and heated pool. The massages are great.

Shout out to Manny, he cared for all of our needs.

Room tip: For a inca trail hike stay away from machupicchureservations. org - see my other review. This is not related to the hotel though.
Date of stay: November 2023
Trip type: Traveled as a couple
Thank madiancgn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefano Boetto, Propietario at Casa Cartagena Boutique Hotel & Spa, responded to this reviewResponded November 20, 2023

Dear Guest :

Thanks for your preference, we really appreciated your comments about your stay in our place .

For us is very important that you recognize the beautifully ,decorated and maintained property that is been restaurated for all of our guest , also is great that you remmenber some names of the staff and emphasizes the quality and professionalism of the service into the Spa.

On behalf to all Casa Cartagena`s staff and me self ,We hope to see you one more time the future.

Warm Regards.
Julio Cesar Izquierdo Astete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
View more reviews