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All reviews breakfast buffet excellent hotel i highly recommend this hotel felt very safe rooms are spacious bars and restaurants historic center plaza foch airport taxi driver minibar sauna laundry ecuadorian cotopaxi neighborhood
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1 - 6 of 1,061 reviews
Reviewed 12 April 2021 via mobile

The staff was so nice, from day 1 they were welcoming and available for any concern, the Director was very kind and gentle, the hotel very clean and modern. Breakfast was very good, the hotel staff was always kind and supportive. I would totally recommend it!

Date of stay: April 2021
Trip type: Traveled solo
Thank eleonoraemm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Fernanda Galarza, Atención al huésped/Recepción at NH Collection Quito Royal, responded to this reviewResponded 14 April 2021

Dear Guest;

It is a pleasure to greet you again, hoping to find you very well;

Thank you very much for sending us your kind comments and letting us know that your experience with us was truly memorable.

We are proud to have provided the service of excellence that characterizes us, that I enjoy our facilities that follow our biosafety protocols FEEL SAFE AT NH.


It will be a privilege to host you on your next visit.

Best regards,
Ma. Fernanda galarza
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2021 via mobile

Hotel was great. Clean and quite. Friendly and helpful staff. Breakfast was delicious.

There is a comfortable lounge with good WiFi. The hotel is located in la floresta which is a very nice area to discover.

Date of stay: April 2021
Trip type: Traveled as a couple
Thank maxmK2351QI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Fernanda Galarza, Atención al huésped/Recepción at NH Collection Quito Royal, responded to this reviewResponded 12 April 2021

Dear Guest;

It is a pleasure to greet you again, hoping you are very well;

Thank you very much for sending us your kind comments and thus letting us know that your experience with us was truly memorable.

We are proud to have provided the service of excellence that characterizes us, that I enjoy our breakfast, internet connection as well as our staff who follow our FEEL SAFE AT NH biosafety protocols.

It will always be a real pleasure to serve you in this your home in Quito - Ecuador.

Best regards,
Ma. Fernanda Galarza
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 February 2021

The hotel is close to very nice restaurants in a good neighborhood. Staff is very polite and helpful. The room is clean and large. Nice towels and very spacious bathroom. It also has a good work station in the room.

Date of stay: February 2021
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank 346mayaral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Fernanda Galarza, Atención al huésped/Recepción at NH Collection Quito Royal, responded to this reviewResponded 1 March 2021


Dear Guest;

It is a pleasure to greet you again, hoping to find you very well;

Thank you very much for sending us your kind comments and letting us know that your experience with us was truly memorable.

We are proud to have provided the service of excellence that characterizes us, that I enjoy our facilities that follow our biosafety protocols FEEL SAFE AT NH.


It will be a privilege to host you on your next visit.

Best regards,
Ma. Fernanda galarza
Guest service manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 February 2021 via mobile

I had a wonderful experience at the NH Hotel. The room was clean, comfortable, and the staff was amazing. It has the best bathtub ever. I tried it every day and loved it. I highly recommend this hotel for anyone visiting Quito city.

Date of stay: February 2021
Thank joismb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Fernanda Galarza, Atención al huésped/Recepción at NH Collection Quito Royal, responded to this reviewResponded 14 February 2021


Dear Guest;

It is a pleasure to greet you again, hoping to find you very well;

Thank you very much for sending us your kind comments and letting us know that your experience with us was truly memorable.

We are proud to have provided the service of excellence that characterizes us, that I enjoy our facilities that follow our biosafety protocols FEEL SAFE AT NH.


It will be a privilege to host you on your next visit.

Best regards,
Ma. Fernanda galarza
Guest service manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 February 2021

The Hotel is located in a great place if you want to know the city. I was here because of work and all the attention was incredible. The people in charge of the front desk, cleaning and service room were so kindly and friendly. The food is good with a wonderful presentation. The room is big with a desk to work and the bathroom has a comfortable bathtub. I totally recommend this hotel to everybody.

Date of stay: February 2021
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank elymaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Fernanda Galarza, Atención al huésped/Recepción at NH Collection Quito Royal, responded to this reviewResponded 14 February 2021


Dear Guest;

It is a pleasure to greet you again, hoping to find you very well;

Thank you very much for sending us your kind comments and letting us know that your experience with us was truly memorable.

We are proud to have provided the service of excellence that characterizes us, that I enjoy our facilities that follow our biosafety protocols FEEL SAFE AT NH.


It will be a privilege to host you on your next visit.

Best regards,
Ma. Fernanda galarza
Guest service manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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