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Reviewed September 22, 2018

My wife and I have travelled on long journeys through Santiago several times in the past few years and the Holiday Inn Airport Hotel has been a great place to layover. Checking in and out is quick and efficient. The staff are great and friendly. The food in the restaurant and the bar is good. The rooms are nice and modern. Internet is great. The location is ideal for early morning departures being only 100m from the airport terminal. My only gripe is that the hotel should provide a better breakfast spread for very early flights given that the airport operates 24 hours. Overall, it is the perfect layover hotel.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank davidreid119
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GteGralHolidayInn, Director de Relaciones con Clientes at Holiday Inn Santiago - Airport Terminal, an IHG Hotel, responded to this reviewResponded September 25, 2018

Thank you for your comment, we are happy that you positively rate your stay with us.Your comments have been taken into considerations. I hope to welcome you again.
Best regards, Bárbara S.
Guest relations.

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Reviewed September 20, 2018

This is a modern, clean hotel just metres from the airport terminal. Rooms are well sound proofed and comfortable - in the main block the bathrooms have a combined bath & shower. The staff were fluent English speakers and very helpful with providing city travel options. Our booking didn't include breakfast & we didn't get a chance to use the indoor pool or bar.

Room tip: If you want a bath (tub) make this request or you will be given a room with shower only.
Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank traineebiggles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GteGralHolidayInn, Director de Relaciones con Clientes at Holiday Inn Santiago - Airport Terminal, an IHG Hotel, responded to this reviewResponded September 25, 2018

Thank you for your kind words regarding your recent stay. It is always very gratifying to find out that our guests had a great stay and leave happy with their hotel choice. I hope to welcome you again.

Best regards, Bárbara S.
Guest Relations.

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Reviewed September 17, 2018

I only stayed one night but found the hotel comfortable in every way and particularly the attention to detail, which made my stay very pleasant. The staff were exceptionally helpful and kind especially in resolving an issue with my travel agent. The restaurant had tasty well-prepared food at both supper and breakfast.

Date of stay: August 2018
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
1  Thank LondonVam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GteGralHolidayInn, Director de Relaciones con Clientes at Holiday Inn Santiago - Airport Terminal, an IHG Hotel, responded to this reviewResponded September 26, 2018

Thank you very much for taking the time to share your feedback with us. We are always happy to find out that our guests enjoyed their stay.We hope you can visit us again.
Best regards, Bárbara S.
Guest Relations.

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Reviewed September 8, 2018

Booked an overnight stay here between flights on my return journey home.

Considered the cost, and the cost of traveling to another close 'airport' hotel (most others are about 5-7kms away) vs the city itself (20km away) and decided this would suit.

Check in was effortless, hotel room was big and sufficient. Bed comfortable, nice big TV.
Was given an extended 2 hours on my check out time without a fee which was great. Customer service was great.

My pet peeves
1. for such an expensive hotel, how hard is it to include breakfast in the fee? Yes I can pay an additional 25USD for breakfast, but your dinner menu is cheaper than that! And a continental breakfast would suit most travellers staying here (coffee, cereal, croissant?).

2. Room service - great room service menu, albeit fewer items than dining in their restaurant. The prices are only slightly off. I specifically rang reception and asked if I will be charged any other fees if I order room service, and specifically asked about a service fee. I was told no just what's on the menu, and they connected me through. I was charged a 10% service fee on my bill. Not happy with this.

Please print 10% service fee on your Room Service Menu to avoid this unnecessary confusion. I like to know what I'm paying for, and clearly your reception staff were unaware when I rang and asked them specifically about this.
Having said that, I had the Grilled Salmon and Mushroom Risotto with a glass of wine for which were superb.

Date of stay: September 2018
  • Trip type: Traveled solo
    • Location
    • Cleanliness
    • Service
1  Thank AATrip1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GteGralHolidayInn, Director de Relaciones con Clientes at Holiday Inn Santiago - Airport Terminal, an IHG Hotel, responded to this reviewResponded September 11, 2018

Thank you for your feedback. Your observations regarding our staff are relevant. We are sorry that you did not meet the level of service we usually provide our guests; your feedback contributes to the improvement of our service.
Best regards, Bárbara S.
Guest relations.

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Reviewed September 5, 2018

All was well although I only stay 1 night. One of the offset of my experience was that check out is at 10 am. Thankfully I received and extension till noon. The location was very good, right across the airport

Room tip: very good
Date of stay: August 2018
Trip type: Traveled on business
Review collected in partnership with this hotel
1  Thank Nava1352
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GteGralHolidayInn, Director de Relaciones con Clientes at Holiday Inn Santiago - Airport Terminal, an IHG Hotel, responded to this reviewResponded September 6, 2018

Thank you for your kind words regarding your recent stay. It is always very gratifying to find out that our guests had a great stay and leave happy with their hotel choice. I hope to welcome you again.

Best regards, Bárbara S.
Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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