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Pullman
₱7,175
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₱4,238
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Reviewed April 23, 2019

It's a nice place with an excellent location in a very modern and safe neighborhood. Some equipment are getting old but in general is a very good place. the stuff is really kind and attentive to your requirements.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Resort04423935840
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudia E, Manager on Duty at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded April 25, 2019

Dear Resort04423935840,

Thank you so much for your feedback, we really appreciate it.
We are now part of Accor, in transition to become Pullman, so we are awaiting for a large equipment renovation.

We look forward to have you staying with us in a near future.

Warm Regards,


Claudia Espinoza
Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019 via mobile

With a super staff and great location is unbelievable that the rooms are in such a terrible shape. Frequent guest of Atton in Lima and Santiago and cant believe what they are doing to the place. Let the pictures speak for itself

Date of stay: April 2019
Trip type: Traveled on business
Thank galeon62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudia E, Manager on Duty at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded April 30, 2019

Dear Mr galeon62;

We truly appreciate your comment with regards to our staff; it is our intention to enhance our guests' experience at the hotel. On the other hand, I apologize for the inconvenience caused by the state of the furniture of the room you happened to be assigned to, which we will inspect thoroughly. I would like to add that most of our infraestructure will be remodeled as per the change of firm we are going through, which includes, but is not limited to, the furniture in all our rooms.

Thanks for your feedback once again. We are confident the new changes will meet your expectations and improve your future stays.

Best regards.

Claudia Espinoza,
Manager on Duty.

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Reviewed April 16, 2019

Good location, modern décor, nice quiet large rooms. Gym was underequipped and service in bar/restaurant was friendly but a bit slow. Overall good value and safe bet for a Santiago business or leisure trip but could improve further.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jet16894439971
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudia E, Manager on Duty at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded April 22, 2019

Dear Jet16894439971


Along with our greetings, we appreciatte your time and that you have dicided to share your experience with us. We will take it as an advise and we will make the best work to improve in timing and service. According to the gym, we are now part of Accor Hotels and our infraestructure is going to change and, maybe there is a possibility to equip it better.

Warm regards,

Claudia Espinoza
Manager on Dutty

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Reviewed April 16, 2019

This is a great hotel. Excellent location close to restaurants and shops. Very clean and modern. Staff is nice, courteous and helpful. The only thing they need to fix is the cheap European half glass to cover the shower. It needs to have a door so water doesn't go out of the shower and get wet the entire bathroom.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank FHerrera21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudia E, Gerente de turno at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded April 16, 2019

¡Thanks, Global58917238256!

We appreciate your opinion and you sharing your experience in our hotel. We'd like to apologize for the inconvinient with the shower; however, we are experiencing some changes as we're becoming a part of the Accor family and part of those changes is improving our infrastructure so you feel more comfortable.

We will be glad to have you once again with us in the future.

Best regards,

Claudia Espinoza.
Manager on Duty.

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Reviewed April 14, 2019

Overlooking golf course & The Andes doesn't come better than this.
Staff could not have been better, very willing & able to provide local info.
Excellent at sorting out visits & tours.
Excellent fleet of drivers attached to hotel.
Made for very easy trips to centre.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank johnp9950
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudia E, Gerente de turno at Hotel Pullman Santiago Vitacura (ex Atton), responded to this reviewResponded April 16, 2019

¡Thanks, johnp9950!

We appreciate your opinion and that you share your experience with us. We'd love to have you again in the future so we can keep working on making you feel as comfortable as we can.

Best regards,

Claudia Espinoza
Manager on Duty

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